Really?

Massachusetts Ranked #5 in CNBC's Top States for Business 2010!

Can you imagine? Massachusetts was ranked #5 in CNBC's recent survey of the top states for business in 2010. While it should come as no surprise that the top four are:

1) Texas (1508 points)
2) Virginia (1477)
3) Colorado (1456)
4) North Carolina (1381)

I have to admit that as a small business owner who consults with a lot of other small businesses I am stunned about Massachusetts earning a #5 ranking, up from #8 in 2009 and #12 in 2007. To hear most people talk, Massachusetts is one tough place to do business. How did it happen?

Let's dig into the numbers a bit. According to CNBC.com, the states are ranked on 40 different metrics in 10 key categories. The maximum score possible is 2,500. #1 Texas scored 1,508 while Massachusetts scored 1,375. Although Massachusetts ranked relatively low in such areas as Cost of Doing Business (#39 out of 50), Transportation & Infrastructure (#39), and Cost of Living (#40), we ranked very well in such areas as Education (#1), Access to Capital (#2), Technology & Innovation (#3), and Quality of Life (#6).

Berkshire County's neighboring states certainly do not fair was well. New York is ranked #24, Connecticut is #35, and Vermont is #37. However, New York was second only to Pennsylvania in terms of year over year improvement in overall rank. Pennsylvania moved up from #33 in 2009 to #20 in 2010, while New York improved 12 spots from #36 to #24. PA's Economy improving from #37 to #15 fueled their big move. Likewise New York's economy improving from #20 to #2 drove their big gain in overall rank. At the other end of the spectrum, Vermont was the biggest decliner in 2010 versus 2009, falling seven spots from #30 to #37.

Looking at the specifics of how NY, CT, and VT faired ... New York is ranked #50 in Cost of Doing Business, #49 in Workforce, #45 in Business Friendliness, and #43 in Cost of Living. Those 4 low scores really hamper New York's ability to compete. Connecticut is #47 in Cost of Doing Business and #45 in Cost Living. Vermont went from #35 in 2009 to #42 in 2010 for the Cost of Doing Business factor and from #36 to #40 on Access to Capital which contributed to the decline in their overall ranking.

The rest of the Northeast/New England struggles, too. New Hampshire is overall #19, Maine is #39, and Rhode Island is #49 (ouch!), making Massachusetts truly the jewel of the Northeast. So, while it is expensive to do business here, you get what you pay for:

- an educated workforce who enjoy the quality of life they get here

-a tradition of incubating innovative, high-tech companies in and around our world-leading education institutions

- banks willing to finance the innovation.

Let's hear it for Massachusetts!

Did I Just Say That Out Loud?

Every now and then, I will say something completely inappropriate out loud — and on purpose — and then follow it up with, "Did I just say that out loud? That was just supposed to be my inside-my-head voice." It gets some laughs. Maybe not. I like to think it does.

Anyhow, as a salesperson with tons of experience selling high-tech products and services, there is one situation in particular that I frequently find myself in:

"You have no idea what I'm talking about, do you?"

Ever been in a meeting with someone where you are presenting an idea or a concept that you have a really good grasp of and you realize that the decision-maker you are presenting to has no idea what you are talking about? You understand the math of it, the science of it, the language of it, etc., at a high level, and he or she hasn't a clue. Maybe some of the decision-maker's minions who are in the meeting get it, but the guy or gal who will write the check is not feeling warm and fuzzy at the conceptual level, much less at the "how do we implement this" or "why should I buy this" level.

Well, what do you do about it? Do you punt and say to yourself, "This meeting is going to be a total waste. If he or she doesn't get my brilliant presentation, I'm hosed." Or, do you face up to the challenge at hand and try to make the best of the opportunity? As a small-business owner, I know that I can't miss chances with too many decision-makers. If I've worked hard to get myself that meeting, I must make the best of that situation.

What can you do? Well, for starters, don't say something like, "You have no idea what I'm talking about, do you?" Or, act in such a way as if to imply that is the case. Adopt the role of trusted advisor or teacher and earn your customer's trust. You've worked so hard to be in this room with this person for this meeting. A little patience can go a long way. Some things to consider:

• Don't assume that they will make even an obvious connection or draw the right conclusions on their own. Explain everything in great detail. Leave nothing to chance. Connect the dots. If you're going to succeed, you will find yourself saying variations of, "And, that's important because ..." a lot during the course of the meeting.

• Use open-ended questions to figure out the customer's personality quickly. Is he a "numbers guy"? Is she going to be sold with a "3rd party anecdotal story" approach? There are ways to communicate just about any concept with anybody. Don't give up.

• Remember that you are not expert at everything either. Begin a relationship built on mutual respect in that first meeting.

If you're like most entrepreneurs — chief, cook and bottle washer — one of your titles is "salesperson." And, if you've been selling for any number of years, you've probably encountered similar situations. Regardless of how you may have handled it in the past, in the future, recognize the situation for the opportunity that it is and take full advantage. For, truth be told — if you learn to recognize and capitalize on the less-than-optimum opportunities, too, your sales pipeline shall be full.

Let's face it. While total ignorance on the part of a potential buyer of your goods/service/concept would never be confused with an outright "buying signal," it is in fact a "how to sell to me signal" that is being shared with you. Don't miss out! Anyone can sell the lay-downs (or lay-ups, if you prefer). Great salespeople can close anyone. In this economy, if your small business is going to thrive, you need to become a great salesperson.