Emergency responders agree that the outsourced dispatching service has improved after initial complaints about communication and procedure.
Adams Ambulance Service Manager Michael Gleason and Fire Chief Paul Goyette told the Selectmen on Wednesday during public comment that after a few meetings and tweaks to the system, the new dispatch service through the Berkshire County sheriff's office has improved.
The general manager of Adams Ambulance Service says the new dispatching system is faulty and warned "someone is going to get hurt" because of delays.
Michael Gleason spoke during the public comment period at the Selectmen's meeting Wednesday. He told the board the ambulance service is not satisfied with the dispatching service now handled by the Berkshire County sheriff's office.
The Selectmen have agreed 4-1 to a compromise that would transfer dispatching services to the Berkshire County Sheriff's Office, but retain two local dispatchers in the police station.
Officials have been trying to eliminate the dispatch positions for