Berkshire Enterprises is holding its next Free Business Breakfast Forum on Friday February 6th from 7:30-9:00 AM in the third floor Board Room at One Fenn Street in Pittsfield. The Forum is titled How Do You Handle Your Customer’s Problems? Steve Fogel, Program Director of Berkshire Enterprises will lead a discussion of where business men and women what business owners do when they are faced with a customer who has a problem.
Customer problems provide businesses with a chance to prove that the businesses care about customers and that they provide quality products and services that customers can depend on. We will discuss how to exceed customer expectations and still run a profitable business.
The forum will include a discussion by participants of their experiences with customers who had less than perfect experience with the products and services that they bought. We will also discuss our own experiences as customers with problems. We will discuss what works and what does not work?
The Forum is funded by generous support from Greylock Federal Credit Union, Legacy Banks, Berkshire Bank, TD Banknorth, and the Pittsfield Cooperative Bank in space provided by CompuWorks. The forum is aimed at owners and managers of small businesses and those who support small businesses. The forums include an active discussion of techniques that work and can be implemented easily. A light breakfast is included. Anyone who is interested in attending should register by calling Steve Fogel at 413-236-2141. Space is limited and reservations are required.
Berkshire Enterprises is a program of the Office for Workforce Development at Berkshire Community College.
1350 West Street Pittsfield, MA 01201 - 413-236-2141 Now located at Berkshire Community College
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