NORTH ADAMS, Mass. — Realizing that customer service is an integral part of its commitment to professional excellence, Century 21 Real Estate LLC has recognized Matthew Chow and Erik Thomas of Century 21 Hearthstone Realtors Inc. with the Century 21 Quality Service Producer award.
This national award is presented annually to those Century 21 System members who receive a minimum return rate of 30 percent on their post-transaction client satisfaction surveys sent between Jan. 1 and Oct. 31, with a minimum satisfaction index of 85 percent. Surveys are e-mailed to all customers immediately after the purchase or sale of a home through a Century 21 System Office.
"The Quality Service Producer Award is an integral part of the Century 21 System’s commitment to excellence and recognizes Matthew’s & Erik’s dedication to continuously exceeding the service expectations of his/her clients," said Dennis D’Arcangelo, broker of Century 21 Hearthstone Realtors.
Chow has 10 years of experience in the real estate industry and has been with the Century 21 System for 10 years.
"Receiving the Quality Service Award allows me to demonstrate even further to my clients that my commitment and dedication to their satisfaction and peace of mind during the real estate transaction is real and taken very seriously," he said.
Thomas has four years of experience in the real estate industry and has been with the Century 21 System for all four years.
"This shows that hard work and perseverance really shows in the end," he said.
Century 21 Hearthstone Realtors Inc. is a full-service brokerage located at 40 Main St. They are an independently owned and operated franchise affiliate of Century 21 Real Estate LLC, the franchisor of the world’s largest residential real estate franchise sales organization, comprised of approximately 7,100 independently owned and operated franchised broker offices in 74 countries and territories worldwide with more than 103,000 independent sales professionals.