Kimball Farms Earns Fourth Perfect Survey
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LENOX, Mass. — After the Department of Public Health completed its annual survey at Kimball Farms Nursing Care Center, it issued a report that is rare in Massachusetts: deficiency free, for the fourth time in recent history.
A deficiency-free result in the state’s rigorous annual examination is one of the top indications of excellence for nursing facilities. In perhaps the most regulated industry within the Commonwealth of Massachusetts and across the nation, nursing facilities are thoroughly surveyed and rated on core criteria including quality care, safety, administration, food service, nursing care and patient rights.
The unannounced inspections by representatives from the DPH are conducted annually, nine to 15 months following the prior survey. This evaluation, conducted by a team consisting of at least one registered nurse and social worker, includes a review of residents’ and patients’ clinical records, a thorough tour of the facility, and interviews with residents, patients, family members, and staff members.
This honor is the most recent in a series of outstanding accomplishments by Kimball Farms that includes their Gold – Excellence in Quality National Quality Award, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), based on the criteria of the Baldrige Performance Excellence Program. Other recent accolades include their designation as a five-star organization by the Centers for Medicare & Medicaid Services and scores in the top 1 percent in the nation for customer and workforce satisfaction, as measured by My InnerView and National Research Corporation.
“Our Kimball Farms team members dedicate themselves daily to excellence and compassion, and to improving the quality of life for our residents,” said Kimball Farms Nursing Care Center Administrator Bill Kittler. “Our teamwork supports the highest degree of service and care for our residents. It is an honor to have the Department of Public Health recognize the staff for their efforts and acknowledge their hard work and commitment.”
Kimball Farms Nursing Care Center is part of the award-winning Kimball Farms Life Care Continuing Care Retirement Community in Lenox, the only life care community in Western Massachusetts. The nursing home specializes in short-term rehabilitation, long-term care, skilled nursing and respite care. Kimball Farms is a member of Berkshire Healthcare, a leader among not-for-profit, post-acute care organizations in Massachusetts. Kimball Farms is managed by an affiliate of Berkshire Health Systems, the region’s leading provider of comprehensive health care services. For more information, visit www.kimballfarms.org.
