Berkshire County Arc Announces New Chief Operating Officer

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PITTSFIELD, Mass. — Berkshire County Arc announces the promotion of Maryann T. Hyatt to chief operating officer.

In this new role, Hyatt has overall strategic and operational responsibility for agency programs where individuals live, work and attend day habilitation programs. She also has overall management of the agency’s two pooled trusts and will provide leadership to the strategic planning process and implement new programmatic strategic initiatives. In addition, Hyatt is responsible for developing and managing annual budgets, evaluating services and reviewing programs for quality assurance.

Hyatt, who has held a variety of roles with the agency over the past 30 years, most recently served as the vice president of community, day and clinical services, where she oversaw Berkshire County Arc’s Adult Family Care Program, three day programs, the clinical services department that provides support to the individuals served by the agency and respite services. She holds a master’s of education degree and is currently pursuing her master’s degree in business administration.

"I am humbled by this promotion.  Berkshire County Arc is an amazing organization that is well-respected locally and across the state.  Working side-by-side with families and staff to provide the highest quality services and supports is BCArc's mission and organizational culture," Hyatt said.

 


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BHS Provider Clinics Win MHQP Patient Experience Awards

PITTSFIELD, Mass. — Berkshire Health Systems (BHS) announced that three of its primary care provider clinics have received awards from Massachusetts Health Quality Partners (MHQP) for being among the top practices in Massachusetts for patient experience in primary care.
 
The "MHQP Patient Experience Awards" is an annual awards program introduced in 2018 by MHQP, a non-profit measurement and reporting organization that works to improve the quality of patient care experiences in Massachusetts. MHQP conducts the only statewide survey of patient experience in primary care in Massachusetts.
 
"The teams at Adams Internists, Berkshire Internists and Lenox Family Health have worked extremely hard to provide their patients with the highest standard of compassionate, patient-centered care," said James Lederer, MD, BHS Chief Medical Officer and Chief Quality Officer. "Berkshire Health Systems is pleased by this recognition, which validates that our patients are receiving the quality communication, care, and support that they deserve, which is our highest priority."
 
Awards were given to top overall performers in adult primary care and pediatrics in each of nine performance categories. Adams Internists of BMC, Berkshire Internists of BMC and Lenox Family Health Center of BMC received recognition for the following awards for adult care:
  • Adams Internists of BMC: Distinction in Assessment of Patient Behavioral Health Issues
  • Berkshire Internists of BMC: Distinction in Patient-Provider Communications and How Well Providers Know Their Patients
  • Lenox Family Health Center of BMC: Distinction in Patient-Provider Communications and Office Staff Professional Experience
"It is not easy for a primary care practice to thrive in the current environment," said Barbra Rabson, MHQP's President and CEO. "We are thrilled to congratulate each of them on behalf of their patients for their exceptional commitment to excellence."
 
"Primary care is the foundation of our health care system," said Julita Mir, MD, MHQP's Board Chair. "The practices from all across the state recognized with this award have distinguished themselves where it matters most – in the experiences of their own patients."
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