Berkshire Healthcare Communities Earn 15 National Awards for Customer, Employee Satisfaction

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PITTSFIELD, Mass. — Of the few long-term care and senior living providers in Massachusetts recognized this year by National Research Corporation for exceptional customer and employee satisfaction, Berkshire Healthcare communities captured 60 percent – 15 out of 25 - of the Massachusetts awards.

In the Berkshire region, Berkshire Healthcare's 2015-16 Excellence in Action award winners are:

* For customer satisfaction: Fairview Commons (Great Barrington), Kimball Farms Life Care (Lenox), Kimball Farms Nursing Care Center (Lenox) and Williamstown Commons.

* For both customer and employee satisfaction: Mount Greylock Extended Care Facility (Pittsfield) and North Adams Commons.


To qualify for the award, nursing homes and assisted or independent living communities need to have completed a customer or workforce satisfaction survey in 2015. Winners must have also received a minimum of 10 responses (at least a 30 percent response rate). Their overall responses must have scored the organization in the top 20 percent of qualifying skilled nursing facilities (10 percent for assisted living communities) on the question "What is your recommendation of this facility to others?" or "What is your recommendation of this facility as a place to work?" in terms of the percentage of employee respondents rating the facility as “excellent.”

This past year, 589 long-term care organizations nationwide were chosen for recognition. Of the 25 awards given to communities in Massachusetts, 15 were claimed by Berkshire Healthcare communities.

"We are proud that Berkshire Healthcare has been recognized for having some of our nation's best senior care communities," said Debbie Richardson, vice president of talent management for Berkshire Healthcare Systems. "We are committed to providing exceptional customer experiences and clinical quality, and these awards show that our efforts are succeeding. Congratulations to the staff throughout our organization for being relentless with their efforts to provide superior care."

"The Excellence in Action award remains a true testament to the overall quality being provided in today’s long-term care and senior living organizations," said Rich Kortum, director of Strategic Partnerships at NRC Health. "The recipients of this award continue to show the importance of focusing on what matters most to their residents, families, and employees. We are honored to partner with such high-performing organizations, and wish them continued success."


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MassDOT Project Will Affect Traffic Near BMC

By Brittany PolitoiBerkshires Staff

PITTSFIELD, Mass. — Prepare for traffic impacts around Berkshire Medical Center through May for a state Department of Transportation project to improve situations and intersections on North Street and First Street.

Because of this, traffic will be reduced to one lane of travel on First Street (U.S. Route 7) and North Street between Burbank Street and Abbott Street from 7 a.m. to 4 p.m., Monday through Friday through at least May 6.

BMC and Medical Arts Complex parking areas remain open and detours may be in place at certain times. The city will provide additional updates on changes to traffic patterns in the area as construction progresses.

The project has been a few years in the making, with a public hearing dating back to 2021. It aims to increase safety for all modes of transportation and improve intersection operation.

It consists of intersection widening and signalization improvements at First and Tyler streets, the conversion of North Street between Tyler and Stoddard Avenue to serve one-way southbound traffic only, intersection improvements at Charles Street and North Street, intersection improvements at Springside Avenue and North Street, and the construction of a roundabout at the intersection of First Street, North Street, Stoddard Avenue, and the Berkshire Medical Center entrance.

Work also includes the construction of 5-foot bike lanes and 5-foot sidewalks with ADA-compliant curb ramps.  

Last year, the City Council approved multiple orders for the state project: five orders of takings for intersection and signal improvements at First Street and North Street. 

The total amount identified for permanent and temporary takings is $397,200, with $200,000 allocated by the council and the additional monies coming from carryover Chapter 90 funding. The state Transportation Improvement Plan is paying for the project and the city is responsible for 20 percent of the design cost and rights-of-way takings.

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