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The Crowne Plaza will be renovated and turned into a Holiday Inn.

Pittsfield Crowne Plaza To Become Holiday Inn

By Andy McKeeveriBerkshires Staff
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PITTSFIELD, Mass. — The Crowne Plaza will transition into a Holiday Inn Hotel & Suites.
 
General Manager Charles Burnick said the licensing agreement with Intercontinental Hotels Group to operate as a Crowne Plaza has expired and the decision was made to renovate the entire building to become a Holiday Inn. IHG operates both Crowne Plaza and Holiday Inn brands.
 
Work on the $2 million to $3 million renovation project is expected to start this spring and conclude by late summer, early fall.
 
"I would say the actual work would start by March 1," Burnick said. "We'd like to be done before the summer season ends."
 
The renovation will reduce the hotel's total number of rooms by 13, from 179 to 166, but will feature 26 total suites, up from just two currently.
 
"It'll be a nice change. We'll be able to do more extended stays for business," Burnick said, adding that the rooms will feature kitchens and nicer amenities than the standard rooms. 
 
The meeting spaces will receive makeovers and the restaurant will see an overhaul and new theme, Burnick said. Furniture throughout will be replaced. 
 
"The restaurant will get a total, new look and menu," Burnick said.
 
The work will hit the standards set to be a Holiday Inn. But in the meantime, the hotel will operate as Berkshire Plaza Hotel.
 
Burnick said the property management systems associated with the Crowne Plaza will still be operational during the months of a transition, so anyone booking rooms will still be able to earn reward points as if it was still operating as a Crowne Plaza.
 
"They're still going to support us. We hope to keep the majority of our regular customers," Burnick said. 
 
The general manager has been through two prior renovations of the 14-story hotel. He said the construction work will cause minimal impact on the hotel's operations this summer. Work will be isolated to a few floors at a time and rooms will be booked with intent of keeping customers away from where the work is ongoing. 
 
"We do have a good plan with minimal impact as possible," he said. "We're still going to hold the events we have booked."
 
The hotel, overlooking Park Square, has been a landmark in the city for more than 40 years. It had been a Hilton before transitioning into a Crowne Plaza. The previous owners had the hotel foreclosed on by Santander Bank and the hotel was sold at auction for $1.1 million to Anil Sachdev. 

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BHS Provider Clinics Win MHQP Patient Experience Awards

PITTSFIELD, Mass. — Berkshire Health Systems (BHS) announced that three of its primary care provider clinics have received awards from Massachusetts Health Quality Partners (MHQP) for being among the top practices in Massachusetts for patient experience in primary care.
 
The "MHQP Patient Experience Awards" is an annual awards program introduced in 2018 by MHQP, a non-profit measurement and reporting organization that works to improve the quality of patient care experiences in Massachusetts. MHQP conducts the only statewide survey of patient experience in primary care in Massachusetts.
 
"The teams at Adams Internists, Berkshire Internists and Lenox Family Health have worked extremely hard to provide their patients with the highest standard of compassionate, patient-centered care," said James Lederer, MD, BHS Chief Medical Officer and Chief Quality Officer. "Berkshire Health Systems is pleased by this recognition, which validates that our patients are receiving the quality communication, care, and support that they deserve, which is our highest priority."
 
Awards were given to top overall performers in adult primary care and pediatrics in each of nine performance categories. Adams Internists of BMC, Berkshire Internists of BMC and Lenox Family Health Center of BMC received recognition for the following awards for adult care:
  • Adams Internists of BMC: Distinction in Assessment of Patient Behavioral Health Issues
  • Berkshire Internists of BMC: Distinction in Patient-Provider Communications and How Well Providers Know Their Patients
  • Lenox Family Health Center of BMC: Distinction in Patient-Provider Communications and Office Staff Professional Experience
"It is not easy for a primary care practice to thrive in the current environment," said Barbra Rabson, MHQP's President and CEO. "We are thrilled to congratulate each of them on behalf of their patients for their exceptional commitment to excellence."
 
"Primary care is the foundation of our health care system," said Julita Mir, MD, MHQP's Board Chair. "The practices from all across the state recognized with this award have distinguished themselves where it matters most – in the experiences of their own patients."
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