CHP Great Barrington Practice Wins Patient Experience Award
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GREAT BARRINGTON, Mass. — Community Health Programs Great Barrington Health Center has been recognized by Massachusetts Health Quality Partners for excellence in the primary care patient experience, based on patient surveys.
The MHQP Patient Experience Awards is a new program introduced this year by MHQP, a nonprofit measurement and reporting organization that brings together providers, health plans and patients to improve the quality of patient care experiences in Massachusetts. MHQP conducts the only statewide survey of patient experience in primary care in Massachusetts, with feedback from more than 65,000 commercially-insured patients across the state.
Awards were given to the practices that ranked highest in each of 11 performance categories, as well as an overall performance category determined by the practices with the best-in-class results across multiple categories. CHP Great Barrington Health Center received recognition for distinction in Empowering Patient Self Care.
"CHP approaches primary care as a partnership between patient and doctor, or patient and nurse practitioner," said Lia Spiliotes, CHP's chief executive officer. "This award affirms that our patients are motivated members of their health care team at CHP Great Barrington Health Center."
"Primary care is the heart of healthcare in Massachusetts," said Barbra Rabson, MHQP's president and CEO. "The practices recognized with these awards have distinguished themselves where it matters most – in the experiences of their own patients."
Since 1995, MHQP has been leveraging its unique position as an independent coalition of key stakeholder groups (providers, payers and patients) in Massachusetts healthcare to help provider organizations, health plans and policy makers improve the quality of patient care experiences throughout the state.
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