Berkshire Healthcare Communities Earn 11 National Awards

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PITTSFIELD, Mass. — Of the few long-term care and senior living providers in Massachusetts recognized this year by National Research Corporation for exceptional customer and employee satisfaction, Berkshire Healthcare communities captured almost half – 11 out of 23 - of the Massachusetts awards.

In the Berkshire region, Berkshire Healthcare’s Excellence in Action award winners are:

For customer satisfaction: Kimball Farms Life Care, Kimball Farms Nursing Care Center, and Williamstown Commons.

For workforce satisfaction: HospiceCare in The Berkshires and North Adams Commons.

For both customer and employee satisfaction: Mount Greylock Extended Care Facility (Pittsfield) and PineHill Assisted Living at Kimball Farms.

To qualify for the award, nursing homes and assisted or independent living communities need to have completed a customer or workforce satisfaction survey. Winners must have also received a minimum of 10 responses (at least a 30 percent response rate). Their overall responses must have scored the organization in the top 20 percent of qualifying skilled nursing facilities (10 percent for assisted living communities) on the question "What is your recommendation of this facility to others?" or "What is your recommendation of this facility as a place to work?" in terms of the percentage of employee respondents rating the facility as "excellent."

This past year, 549 long-term care organizations nationwide were chosen for recognition. Of the 23 awards given to communities in Massachusetts, 11 were claimed by Berkshire Healthcare communities.

"We are proud that Berkshire Healthcare has been recognized for having some of our nation’s best senior care communities," said Debbie Richardson, vice president of Talent Management for Berkshire Healthcare Systems. "We are committed to providing exceptional customer experiences and clinical quality, and these awards show that our efforts are succeeding. Congratulations to the staff throughout our organization for being relentless with their efforts to provide superior care."

 


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