Berkshire Healthcare Communities Earn 11 National Awards

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PITTSFIELD, Mass. — Of the few long-term care and senior living providers in Massachusetts recognized this year by National Research Corporation for exceptional customer and employee satisfaction, Berkshire Healthcare communities captured almost half – 11 out of 23 - of the Massachusetts awards.

In the Berkshire region, Berkshire Healthcare’s Excellence in Action award winners are:

For customer satisfaction: Kimball Farms Life Care, Kimball Farms Nursing Care Center, and Williamstown Commons.

For workforce satisfaction: HospiceCare in The Berkshires and North Adams Commons.

For both customer and employee satisfaction: Mount Greylock Extended Care Facility (Pittsfield) and PineHill Assisted Living at Kimball Farms.

To qualify for the award, nursing homes and assisted or independent living communities need to have completed a customer or workforce satisfaction survey. Winners must have also received a minimum of 10 responses (at least a 30 percent response rate). Their overall responses must have scored the organization in the top 20 percent of qualifying skilled nursing facilities (10 percent for assisted living communities) on the question "What is your recommendation of this facility to others?" or "What is your recommendation of this facility as a place to work?" in terms of the percentage of employee respondents rating the facility as "excellent."

This past year, 549 long-term care organizations nationwide were chosen for recognition. Of the 23 awards given to communities in Massachusetts, 11 were claimed by Berkshire Healthcare communities.

"We are proud that Berkshire Healthcare has been recognized for having some of our nation’s best senior care communities," said Debbie Richardson, vice president of Talent Management for Berkshire Healthcare Systems. "We are committed to providing exceptional customer experiences and clinical quality, and these awards show that our efforts are succeeding. Congratulations to the staff throughout our organization for being relentless with their efforts to provide superior care."

 


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Berkshires Beat: BNRC Upgrades Popular Trails for 2019 Summer Season

Trail facelifts

On Monday, June 10, state Rep. Smitty Pignatelli joined members of the Berkshire Natural Resources Council (BNRC) board of directors, volunteers, staff and nature trail enthusiasts to unveil a redesigned trailhead kiosk and enhanced on-trail signage at BNRC's flagship conservation reserve, Yokun Ridge South at Olivia's Overlook. Similar upgrades have also been completed at 16 other BNRC trail sites across Berkshire County. All 54 BNRC reserves are open to the public year-round from dawn to dusk, free of charge.

Each updated kiosk features a large map of the reserve and its trail system; notes on the natural, cultural, and ownership history of the protected lands; and suggested activities for each property.  Also available at the kiosks are free, newly revised paper trail maps for visitor use. Easier-to-read on-trail signage, mostly in the form of large brown signs with white letters, has also been installed on many trails. Among these are trails at The Boulders, a BNRC property used by many, which spans across parts of Dalton, Lanesborough and the City of Pittsfield in the center of Berkshire County.

"These kiosk and signage improvements, coupled with BNRC's new Berkshire Trails app, will help everyone explore the richness of the Berkshires' hiking trails and outdoor opportunities," said BNRC President Jenny Hansell. At Monday's unveiling ceremony, Pignatelli spoke to the crowd of the economic importance of conservation land and outdoor recreation opportunities in the Berkshires.

Established in 1967, the Berkshire Natural Resources Council’s mission is to protect and preserve the natural beauty and ecological integrity of the Berkshires for public benefit and enjoyment. There are 54 BNRC conservation reserves spread across Berkshire County, free to the public, open to everyone for non-motorized recreation, featuring over 55 miles of maintained trails.

 

Cheshire food pantry

The Cheshire Pantry opened on Saturday, May 26, from 11 a.m. to noon at the Cheshire Community Center. The pantry will be available the first Saturday of each month. Emergency food is available as well as delivery service.

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