Berkshire Food Co-op Welcomes New General Manager

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GREAT BARRINGTON, Mass. — After conducting an eight-month-long, nationwide search for a new general manager, the board of directors of Berkshire Food Co-op has tapped Troy Bond to helm the newly expanded cooperative grocery store.

"We are thrilled to welcome Troy to the Berkshires to lead our co-op as we grow into our new store. He brings not only an extensive background successfully managing natural foods stores, but also superior communication skills and a history of community building," said Erica Spizz, president of the board of directors.

Bond started his career in natural foods by opening The Market in his hometown of Cedar Falls, Iowa, in 1998. The Market was the first retailer in the area dedicated to selling natural foods after the Cotton Top Co-op closed in the 1970s.

His interest in natural foods springs from a desire to provide healthy foods to support optimum well-being. Prior to opening The Market, Troy was certified to teach integral yoga, and served as the stress management specialist with the Ornish Program, an experimental program to reverse heart disease at Mercy Hospital and the Iowa Heart Center in Des Moines.



After selling The Market, Bond went on to work for Whole Foods Market as a store team leader and was named as an All*Star in 2004 after turning around an under-performing location and doubling sales. His career continued as a consultant for natural foods and specialty food service start-ups, a category manager, and a new store opening director. Recently he served on the executive team of the Independent Natural Foods Retailers Association (INFRA) as the director of member relations overseeing the retail operations of 250 retail members with 360 storefronts, and then as the store manager for an INFRA store in Florida.

"Considering how much we've been able to accomplish during this transitional phase, we think we'll be able to achieve great things working with Troy. We're looking forward to building an even more successful business with him that will become a powerfully positive force in our local economy," said Ted Moy, store manager.

Bond is moving to the Great Barrington area from Florida, with his two children, Donovan and Siena, both in high school. In his spare time, Troy enjoys writing fiction, cycling and making pizza from scratch.

 

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BHS Provider Clinics Win MHQP Patient Experience Awards

PITTSFIELD, Mass. — Berkshire Health Systems (BHS) announced that three of its primary care provider clinics have received awards from Massachusetts Health Quality Partners (MHQP) for being among the top practices in Massachusetts for patient experience in primary care.
 
The "MHQP Patient Experience Awards" is an annual awards program introduced in 2018 by MHQP, a non-profit measurement and reporting organization that works to improve the quality of patient care experiences in Massachusetts. MHQP conducts the only statewide survey of patient experience in primary care in Massachusetts.
 
"The teams at Adams Internists, Berkshire Internists and Lenox Family Health have worked extremely hard to provide their patients with the highest standard of compassionate, patient-centered care," said James Lederer, MD, BHS Chief Medical Officer and Chief Quality Officer. "Berkshire Health Systems is pleased by this recognition, which validates that our patients are receiving the quality communication, care, and support that they deserve, which is our highest priority."
 
Awards were given to top overall performers in adult primary care and pediatrics in each of nine performance categories. Adams Internists of BMC, Berkshire Internists of BMC and Lenox Family Health Center of BMC received recognition for the following awards for adult care:
  • Adams Internists of BMC: Distinction in Assessment of Patient Behavioral Health Issues
  • Berkshire Internists of BMC: Distinction in Patient-Provider Communications and How Well Providers Know Their Patients
  • Lenox Family Health Center of BMC: Distinction in Patient-Provider Communications and Office Staff Professional Experience
"It is not easy for a primary care practice to thrive in the current environment," said Barbra Rabson, MHQP's President and CEO. "We are thrilled to congratulate each of them on behalf of their patients for their exceptional commitment to excellence."
 
"Primary care is the foundation of our health care system," said Julita Mir, MD, MHQP's Board Chair. "The practices from all across the state recognized with this award have distinguished themselves where it matters most – in the experiences of their own patients."
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