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"The cell phone call had to be initially redirected and by the time they arrived, the blaze had expanded into a structure fire in the roof." - I would like to hear more reporting about this. Was there a delay in emergency responses? How long? What is the process of redirecting emergency calls? What are the recommendations to avoid such a delay, if there was one? (Sorry to hear about the fire but glad no-one was hurt and damage was, relatively speaking, minimal).
It has happened to me before!! I called 911 and the person that picked up was from another area and started asking me lot's of question's before telling me to hold on then transfering me to the proper agency!!They claim 911 is set up so you never get a busy signal!!I think they should research thier system a little deeper in there can be many wasted minutes.
Editor: A cell phone is not connected to an address the way a landline is. Any one calling in an emergency from a cell phone should make sure they state where they are so there's no confusion. Time is critical. I Agree (2) - I Disagree (0)
The Clarksburg and Stamford volunteer fire fighters have always done an exceptional job in my opinion. The redirection of the 911 call is something to be concerned about though.Hopefully town people will organize fundraisers to help this family. Lucky that it happened during the day and no one was injured.