BBB: Research Marketing Agencies Before Signing On

By Paula FlemingBetter Business Bureau
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NATICK, Mass.
In today's rough economy, businesses are looking for fresh ways to promote and market their products or services. They sometimes choose to turn to outside marketing agencies to help them. However, Better Business Bureau warns businesses that TLC Marketing of Boston tops its list of "Most Complained about Businesses."
 
With a BBB Rating of F, TLC Marketing has generated more than 1,000 complaints in the last 36 months. The business states that it is a promotional agency that helps businesses offer rewards to their customers that include travel vouchers for free flights, cruises and hotels. TLC Marketing received an F rating because of concerns about the industry that the business operates in, as well as the extensive number of complaints filed against the business.
 
"As always, BBB encourages consumers to take the time to obtain a business review before making any purchasing decisions," said Paula Fleming, vice president of communications and marketing for BBB. "Although TLC Marketing has attempted to resolve their 1,000-plus complaints, BBB has determined that over 200 customers remain unsatisfied."

BBB received 212 complaints against TLC's service department, with consumers complaining that service deadlines were delayed. BBB also processed several complaints in which consumers complained that contracts or agreements with TLC Marketing were not honored and that TLC Marketing failed to respond to phone calls or written requests for support.
 
For more business advice you can trust, including information about marketing your products and services, check out bbb.org and Start With Trust.

Paula Fleming is vice president of communications and marketing for BBB in Boston. BBB is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. For more guidance finding work and avoiding money-making scams, go to bbb.org
If you would like to contribute information on this article, contact us at info@iberkshires.com.

Lanesborough Passes FY 2027 Budget, Warrant Articles

By Breanna SteeleiBerkshires Staff
LANESBOROUGH, Mass. — Town meeting on Tuesday approved an almost $14 million fiscal 2027 budget, and approved bylaws for short-term rentals and signage, and for public safety vehicles. 
 
Of the 20 warrant articles, one, Article 7, to use free cash to pay prior fiscal year bills of $941.27 was indefinitely postponed by Moderator David Rolle because the bills were for the fire association.
 
Some 247 of the town's more than 2,600 registered voters filled Lanesborough Elementary School, debating articles during a meeting that lasted more than three hours. 
 
The town's 2027 spending plan is up more than 10 percent, with the main increases from higher enrollment in the regional schools and the McCann Technical School renovation project.
 
Voters approved the assessment of $7,586,284 for Mount Greylock Regional School. They also approved Article 11, which was the use of $16,298.48 in free cash for the McCann's roof and window replacement project so as not to impact the budget. 
 
Ambulance Director Jen Weber is planning 24-hour coverage, which means more staff and a hike in her budget. Article 5 asked the town to appropriate $234,100 to operate the Ambulance Enterprise Fund for salaries and expenses, which passed.
 
Fire Chief Jeff DeChaine spoke to the audience on his articles and the need for a new truck to replace the 1996 fire truck, listed on the warrant articles for a total $813,366, which includes a $100,000 contingency cost on whether a 2026 model-year chassis can be secured before new emissions standards in 2027. If they get the 2026 chassis, that contingency likely won't be needed.
 
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