Cathy Moulton behind the counter at Moulton's General Store.
NORTH ADAMS - Area residents now have two places downtown to pay their utility bills.
Moulton's General Store on Main Street is accepting payments for telephone bills and, in the next few days, expects to begin taking electric bill payments as well.
"It's about being a good community member," said owner Cathy Moulton. "We're doing this out of the kindness of our heart to help the community."
Nassif's Professional Pharmacy had accepted utility bills for years until dropping the service after Verizon began charging customers $1 to pay their bills there. The phone company had been absorbing that charge by the bill payment service. Customer complaints and a drop in the number of people using the service led the pharmacy to stop taking payments July 1.
Moulton said Western Union had approached her and her husband, Mark Moulton, about setting up an electronic payment service at the general store. After talking it over, they decided it was good for customers and good for the downtown.
"This is another reason for people to come to Main Street," Cathy Moulton said.
In addition, TD Banknorth is continuing to accept Berkshire Gas bills.
City Councilor Marie Harpin thought it was great news. "Now there are two places people can go right on Main Street to pay their utility bills," said Harpin, who also is head of Northern Berkshire Community Action. She wanted to make sure people knew the service was available again.
Western Union installed the payment machine three months ago but it only recently came online. Verizon, MCI and AT&T payments are being accepted now; technical issues have delayed adding National Grid but it should be online shortly.
There is a dollar fee still being charged by the phone companies to make an electronic payment. Once up and running, National Grid payments will be free.
Moulton said the dollar fee must be in cash and is nonrefundable - if a customer cancels the payment, he or she won't get their dollar back.
The dollar fee upset customers when it was instituted earlier this year but other options - paying by phone or writing a check and mailing - can also be costly. Moulton believes the convenience will be worth the price for many.
Cash or check can be used to pay the utility bill. Checks will be run through a scanning machine and voided on site; the account information will be electronically sent to the utility. Customers will get their voided checks back right at the counter. Moulton said the payments should post the next day.
The store is accepting payments Monday, Wednesday and Friday from 9 to 2 for now. Moulton is the only one trained to process the payments and she wants to make sure it operates smoothly before training her employees. She hopes to be able to accept payments weekdays and Saturdays soon.
People could once pay their utility bills at a range of venues - from banks to supermarkets. Harpin recalled how utilities used to have their offices on Main Street or close by. Now, many people are turning to the Internet, paying bills through online banking or directly to companies.
But not everybody - some people don't have access to computers or trust their finances on them. Others may be trying to avoid the delay of mailing a payment. Moulton hopes some of those people will benefit from the service, especially once National Grid is added.
That won't be soon enough for one disappointed customer, who was turned away Thursday morning. She was hoping to pay her electric bill before heading out of town. "But where else can I pay it?" she asked plaintively.
If you would like to contribute information on this article, contact us at info@iberkshires.com.
Your Comments
iBerkshires.com welcomes critical, respectful dialogue. Name-calling, personal attacks, libel, slander or foul language is not allowed. All comments are reviewed before posting and will be deleted or edited as necessary.
I thought this was going to be a nice, cute general store..but recently, the scratch tickets, the cigarettes...its all seeming a bit tacky and just wrong if you ask me!
Isn't that what a General Store is supposed to be? In the old days the General Store was the place to do all of your business. At least SOMEONE is willing to step up to the plate and fill a need in the community. It's even in the center of town so everyone is able to get there.
A general store is just that "GENERAL". The Moulton's have a great store with alot more than scratch tickets and cigarettes. People who aren't into the lottery or smoking seem quite pleased with all the other GENERAL items the store has to offer. Not to mention the great food, fudge, chocolates and gift line!!!
Its good to see that someone in the downtown will take on more work to benefit the people of the area. The girls behind the counter at Moulton's seem to have enough to do now but are adding more to their workload. The girls have a ready smile for all of the customers even when there's a line of us. I hope this new service runs smoothly as I have been there when people complain to them about not being able to pay yet. This is not in their control but they keep explaining it with a smile. These girls work hard. I wish them luck with everything they are trying to do. We all need to support the downtown merchants to have a downtown. The mall might be convenient but if we want a Main St. these mom and pop stores need our business.
'Into Light': Addressing Addiction One Portrait at a Time
By Sabrina DammsiBerkshires Staff
NORTH ADAMS, Mass. — The "Into Light" exhibit is sketching a new path toward transforming the conversation around addiction — one portrait and story at a time.
Since 2019, the nonprofit's founder Theresa Clower has put on close to 21 exhibitions around the country, sharing the stories of more than 600 people who have lost their lives to addiction.
Now, the installation will be on view at Hotel Downstreet from Friday, March 13, through June 30, featuring 10 portraits of local community members who died from addiction and 20 portraits from the eastern Massachusetts exhibit.
This collaborative effort combines municipal opioid settlement funds and lead sponsor Berkshire Health Systems, in collaboration with the Northern Berkshire Opioid Abatement Collaborative, HEAL Coalition, Berkshire Regional Planning Commission, and North Adams Regional Hospital.
In addition to the installation, the team has developed programs and forums to be held throughout the three months to start a conversation and improve education on the disease.
"The core to our efforts around 'Into Light' is the community education, especially building on people's awareness of addiction as a disease and as a disease that is curable," said Andy Ottoson, BRPC senior public health planner.
Ottoson stressed the importance of treating substance use disorder like any other disease, reducing stigma, and normalizing open conversations around addiction and the resources out there to help recover.
The "Into Light" exhibit is sketching a new path toward transforming the conversation around addiction — one portrait and story at a time. click for more
Adan Wicks scored 38 points, and the eighth-seeded Hoosac Valley basketball team Saturday rallied from a nine-point first-half deficit to earn a 76-67 win over top-seeded Drury in the Division 5 State Quarter-Finals. click for more
Caprese Conyers scored 22 points, and Kyana Summers had a double-double with 10 points and 13 rebounds to go with eight assists as Pittsfield got back to the state semi-finals for the second year in a row. click for more
