Berkshire Visitors Bureau Hires New CEO

By Jen ThomasiBerkshires Staff
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Lauri Ostrander Klefos

ADAMS - New Berkshire Visitors Bureau President and CEO Lauri Ostrander Klefos is fully committed to making the creative economy flourish.

With experience in both the tourism industry and economic development, Klefos was the perfect candidate to replace William R. Wilson Jr., who left the position after 23 years in June 2007. Announced on Friday, Klefos' appointment is effective March 31 and will take her from Arizona, where she was most recently working as the president and CEO of the Arizona Tourism Alliance, to the Berkshires.

"I love what the Visitors Bureau already does and that's what attracted me to the group. I'll bring a unique blend of economic development and tourism marketing to the job and I think it's important for the economy that tourism be in the forefront," said Klefos on Monday.

Klefos was selected by a 10-member search committee after a nationwide search that began last fall. Brian Butterworth, chairman of BVB's board of directors, said he was confident that the committee had selected the right candidate.

"We are very pleased to have attracted a candidate with Lauri's background. Her more than 20 years of experience in tourism production in both the government and private sector, her grasp of the market, and her enthusiasm will be absolutely invaluable to the Berkshires as the Bureau moves forward," said Butterworth in a statement.

Butterworth also said Klefos met specific criteria set by the board of directors prior to beginning their search.

"There were a couple of issues we wanted to address, including the need for additional revenue sources - identifying and creating ways we can do that - and expanding the Berkshires and marketing it as a more nationally-known organization," he said. "Lauri was knowledgable about economic development and, with the tourism industry targeted as the chief economic engine in the area, that's what we were looking for."

Before working for the Tourism Alliance, where she was the lead planner for the statewide "Annual Governor's Conference on Tourism," Klefos was the director of tourism marketing for Moses Anshell Advertising in Phoenix and New Hampshire's director of the division of travel and tourism development from 1996 to 2004. Originally hired as a research analyst/program specialist, Klefos was promoted to assistant director of the division of economic development before she became the director of the travel and tourism division.

Acting President and CEO Ray Smith, the bureau's vice president of marketing and operations, was one of the finalists and Butterworth said Monday that he hopes Smith and Klefos will make a "powerful one-two management combination."

Butterworth also said Smith has "great ideas" and is "an asset" to the bureau.

Klefos, who has strong ties to the Berkshires, said moving to the area “is like coming home.”

“My mother was from Pittsfield and my father was from Lenox and he was career Army, so we moved around a lot. But we came back to the Berkshires every year for Christmas or on summer vacations to see my grandparents,” she said.

"There was something inside me pulling me back," she added.

For Butterworth, Klefos' roots in the region sealed the deal.

"Local ties are good for our area because in many ways we're still a small town," said Butterworth.

As Klefos prepares to take on her new role, she said she's excited to dive right in.

"The hard work is done. People know tourism is important and that's the biggest hurdle. I plan to come to the table and work for those people," she said.

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Local Realtor Earns GRI Designation

PITTSFIELD, Mass. — Bishop West Real Estate announced that Pam Tworig, Realtor in the firm's Berkshire County offices, has earned the Graduate, Realtor Institute (GRI) designation through the Massachusetts Association of Realtors.
 
The GRI designation represents 90 hours of advanced, in-class real estate education, covering topics such as professional standards, contracts, finance, marketing, technology, and risk reduction. Realtors who achieve the GRI designation are recognized nationwide as having attained one of the highest levels of professional training in residential real estate.
 
The Graduate, Realtor Institute program meets rigorous standards established by the National Association of Realtors and is designed to help real estate professionals better serve buyers, sellers, and investors through enhanced knowledge, improved skills, and a deeper understanding of the industry.
 
Peter West, Co-Founder and Vice President of Bishop West Real Estate, congratulated Pam on this achievement.
 
"The GRI designation is truly the foundation for Realtors who want to elevate their craft," West said. "Holding a real estate license alone does not make someone qualified—ongoing education and mastery of the fundamentals are what set great professionals apart. Pam continues to demonstrate her commitment to excellence, and we are incredibly proud of her."
 
Corey Bishop, Co-Founder and President, also praised Pam's accomplishment and emphasized the company's dedication to professional development.
 
"Bishop West Real Estate agents hold more designations and advanced credentials than those at any other brokerage in Berkshire County," Bishop noted. "Pam embodies the standard we set for our team, and her earning the GRI designation reinforces our commitment to being the most knowledgeable and skilled real estate professionals in the region."
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