U.S. Rep. Neal Tours Two Lee Companies

By Andy McKeeveriBerkshires Staff
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U.S. Rep. Richard Neal toured Ray Murray Inc. with owner Ray Murray on Tuesday.
LEE, Mass. — U.S. Rep. Richard Neal continued what he calls a "listening tour" of the county's businesses on Tuesday with stops at U.S. Armor and Ray Murray Inc. LLP.

"We've met with literally thousands of employees across the Berkshires in every facet of the economy," Neal said touring both companies. "Many of the problems and challenges that confront the Berkshire economy are not dissimilar to those that confront the national economy."

The recent economic recession took at toll on Ray Murray Inc. when new construction and remodeling slumped, owner Ray Murray said. The company specializes in reselling propane and natural gas equipment and heating and hearth equipment.

"The economic recession had a huge impact on us because a lot of what we sell goes into new construction and remodeling, so we're coming out of that and we're optimistic," he said. "We gave him a briefing about what we do and what we see as issues nationally in the energy business."

Murray said there is a lot of changes happening in his industry. The country is becoming a net exporter of natural gas and propane is 100 percent produced in this country, he said.

"We don't have to buy them from people that don't necessarily like us in the Middle East and other parts of the world. They're also really clean compared to traditional oil products," Murray said.

Another change in the industry is an increase in conservation. Homeowners are using less and less energy, Murray said.

Neal toured the warehouse, meeting many of the workers along the way. Ray Murray Inc. employs about 40 people in Berkshire County and about another 40 in two of the company's other warehouses — one in Philadelphia and one in Flint, Mich.

"When we started the business in 1973, we had four employees and now we're north of 70," Murray said.


Tom Briggs showed U.S. Rep. Richard Neal and state Rep. William 'Smitty' Pignatelli around the glass production plant.
The company was the first tenant of the Lee Business Park when it built its newest facility in 2001. Most of his business is done outside of the state, bringing the dollars into the county, Murray said.

"These decisions going forward with growth is going to be based on the state of the American economy. Here today they are very interested in the alternative energy credits that I've worked hard on," Neal said.

The representative is currently representing the 2nd Mass District, and running for the 1st Mass because of redistricting.

RMI was the second growing business that Neal toured. The first was U.S. Armor, which specializes on production of glass for the security industry. The company provides glass for embassies, armored cars, banks and other such uses.

U.S. Armor was purchased by Tom Briggs just eight months ago after the holding company that owned it racked up debt and nearly drove it into the ground. Briggs was the lead vice president of sales and purchased U.S. Armor to keep his co-workers employed.

"Tom stepped up to the plate and he saved 40 jobs in this area," Ralph Tassone, general manager, said.

Briggs told Neal that the company is struggling to getting out the debt left behind. The first few months were left picking up the pieces that were left behind by the holding company, he said.

"We're extremely busy and extremely happy with the way things are going. We're not laying people off, we're adding people," Briggs said. "We have between 40 and 45 employees ... we're steadily growing."

The company is focusing on building its relationship with customers first and is hoping keeping growth slow as it climbs out of debt. Tassone said the company also focuses on relationships here in the Berkshires. The security industry is a hidden gem of the Berkshire economy, he said.

U.S. Armor sells glass to the local companies Armored Solutions, Photec and Lenco.

"This is really a growth industry ... The work that they do for the Defense Department, courthouse security — those are two items that come to mind — and coupled with the whole notion of what sophisticated glass work is going to mean for national security. It's really widespread in its application," Neal said.

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BRTA Focuses on a New Run Schedule

By Breanna SteeleiBerkshires Staff

PITTSFIELD, Mass. — The Berkshire Regional Transit Authority is still working on maintaining its run schedules after dropping the route realignment proposal.

Last Thursday's meeting was Administrator Kathleen Lambert's first official meeting taking over the reins; retiring director Robert Malnati stayed during a transition period that ended last month.

Lambert is trying to create a schedule that will lessen cancellations. There was a two-hour meeting the week before with the drivers union to negotiate run bids and Lambert is working with the new operating company Keolis, which is taking over from Transdev.

The board spoke about anonymous emails from drivers, which Lambert said she has not seen. iBerkshires was not able to see those letters, but has received some. 

"They were lengthy emails from someone describing themselves as concerning BRTA employee, and there was a signed letter from a whole group of employees basically stating their concerns. So, you know, to me, it was a set of whistleblowers, and that, what my understanding is that this really triggers a need for some type of process to review the merits of these whistleblowers, not going to call them accusations, but basically expressions of concern," said member Stephen Bannon.

A letter iBerkshires received spoke of unhappy drivers who were considering quitting because of decisions being made without "input from frontline staff," frustration and falling morale, and the removal of the former general manager shortly after Lambert came in.

Lambert said it's difficult to navigate a new change. She also noted many drivers don't want to do Saturday runs and it has been hard negotiating with drivers on the new runs.

"I would like you all to keep in mind that the process of change is super difficult. Transdev has been here for 20 years, and some of these drivers have never known any other operating company, the way some of the operations have been handled has been archaic," she said. "So getting folks up to speed on how a modern transit system works is going to be painful for them. So I don't want to say that I'm unsympathetic, because I am sympathetic, but I am trying to coax people along with a system that's going to seem very strange to them."

The board spoke about better communication between them and Lambert, citing cooperation will be best moving forward.

"There's just a lot of stuff in the air right now, and there are a lot of fires to put out to make this a coordinated effort. And if we don't keep our communications open and be straightforward, then you get blindsided about how you know the input that you could get from us about your position, and how you know what's going on in your direction, and we get blindsided. And I think that we have to make sure that this is a collaboration," said member Sherry Youngkin.

"Both sides have responsibilities, because in the long run, this advisory board is going to have to make decisions as to how we brought forward and if we've gone forward in a fair and helpful way. And I think that's hopefully what everybody is looking for also." 

Transdev and Keolis held a three-day recruiting event interviewing almost 40 candidates and offering jobs to eight, but only three stayed on to start training. Lambert said it was disappointing but she will keep trying to retain more people.

In her first report to the board, she noted that ridership dipped a little over 10 percent, but still remains higher than last year, adding that was because of cancellations of services because of the lack of drivers.

Like the last meeting, some of the advisory board members were torn over the start of the Link413 service, worried that the start of the service took drivers away and the numbers of riders are low.

Lambert, however, said the ridership has doubled from last month.

"As I've spoken before, we have, generally, a six-month adoption for brand-new service before you can really go in and evaluate, are you being successful based on the grant that my predecessor wrote along with the team for PBTA and RTA, we are ahead of schedule, which is pretty good, so I'm hoping that will continue to improve," she said.

Member Renee Wood said the board never approved the service, adding the only thing she could find in the minutes was a vote to accept the equipment. She said it was supposed to be put on the agenda to discuss.

"The Link413 service has been three years in the making. It's been a grant that was accepted and has been working with our partners, PVTA and FRTA, to put into place. So I don't have the entire history of how that process worked, but it's been three years in the making, and did we not understand that once we accept that grant that we were going to put in new service?" Lambert said.

The board discussed if Title VI, the Civil Rights Act, was followed with an accurate review and accurate amount of time for public comment period on the service changes and if its attorney should review if the  grant conditions were properly followed.

Lambert said changes had the 60-day comment period included in the proposed route realignment packet, giving the opportunity for the community to respond to that as well but will look into the legality of the situation with their attorney.

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