Letters: NBH Board of Trustee Letter to Community

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NORTH ADAMS, Mass. — The following is an open letter to the community received Friday afternoon from the Board of Trustees of Northern Berkshire Healthcare:

March 28, 2014

To the members of our community:

As trustees of Northern Berkshire Healthcare, we share your deep sense of sadness on this day.  We are an all-volunteer, local board; we live in this community and, like you, have depended on NARH and its affiliated practices for our medical care. We are heartbroken that so many of our friends and neighbors are losing their jobs, and that many more members of our community are facing disruptions in their medical care.

As a board, working together with our talented administrators and a team of expert advisers, we have pursued every avenue to stabilize NBH's finances. We have made difficult – and in some cases unpopular – decisions to reduce costs, including layoffs, consolidation of services, and closure of high-cost units.



But in recent years, and especially in recent months, declines in revenues have continued to accelerate. Cuts in state and federal reimbursements have had a particularly harsh effect on hospitals, like ours, that care for a high percentage of Medicare and Medicaid patients. Even reimbursements from private insurers have not kept pace with our costs.  For whatever reason, patient volumes in virtually all parts of our operations have declined, making our financial position still more precarious.

We are not alone: both nationally and in our state, a large number of hospitals – particularly small community hospitals – are in similarly difficult circumstances. Recognizing the long-term challenges, we have for more than five years been actively seeking affiliations with larger, more financially stable organizations. These efforts have been particularly intense in the past few months, and until earlier this week, we had reason to hope that such an arrangement would be possible.  When those efforts failed, our only remaining option was to close.

If, in the days ahead, members of our local and state communities can find other solutions and restore at least some of the services we are losing, we would be elated. But whatever happens, we want to say – plainly and sincerely – that we are profoundly grateful to everyone who has worked so hard and so effectively to support this organization's mission over the years, and we are particularly indebted to the hundreds of dedicated employees who – with remarkable skill and unflinching loyalty – have provided the highest quality health care to our community. You have every reason to be proud.

Yours sincerely,

The NBH Board of Trustees
Julia Bolton, Chair

The other trustees are Jane Allen, Ellen Bernstein, Dr. Chi Cheung, Dr. Jonathan Cluett, Stephen Fix, Bruce Grinnell, Richard Jette, Bryon Sherman, Dr. Susan Yates, Martha Storey, William F. Frado Jr., Dr. Jeffrey Bath, Bill Bowden and Tim Jones.

 


Tags: board of trustees,   letters to the editor,   NARH,   

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National Grid Hosts Customer Assistance Events In The Berkshires

WALTHAM, Mass. — National Grid will hold a series of in-person Customer Assistance Events this December. 
 
As colder weather sets in, these events are designed to help customers manage winter energy bills and explore cost-saving programs.
 
In Berkshire County:
  • Dec. 4 – Town Library, Williamstown, 4:00pm – 8:00pm, 1095 Main Street, Williamstown
  • Dec. 5 – National Grid Great Barrington Office, 11:00am – 2:00pm, 927 South Main Street, Great Barrington
  • Dec. 5 – Sheffield Bushnell-Sage Library, 5:00pm – 8:00pm, 97 Main Street, Sheffield
Many of these events will continue to take place at local senior centers, making it convenient for older residents to access personalized assistance. Attendees at any location will have direct access to National Grid Customer Service Specialists, who can provide personalized guidance on payment options and energy solutions to meet each household's needs.
 
"As December begins, customers still have opportunities to find support and manage energy costs," said Bill Malee, chief customer officer, National Grid. "We're proud to host many of these events at local senior centers, ensuring customers have easy access to the support they need. Our in-person events are a great way for customers to connect with our team, learn about flexible payment options, and discover energy-saving programs that can help make a real difference this season."
 
Customers attending in-person events will have the opportunity to meet with representatives from National Grid, who will be on-site to assist with billing issues and provide information on:
  • Enrolling in National Grid's new Payment Assistance Bundle
  • Enrolling in Budget Billing
  • Enrolling in the Energy Discount Rate (for qualifying customers)
  • Scheduling home energy assessments and sharing information on other energy efficiency opportunities for homes or businesses 
These events are part of National Grid's broader commitment to affordability and reliability. Customers can also access support by calling 1-800-233-5325.
 
National Grid customers can now sign up for a new Payment Assistance Bundle. The bundle combines three solutions to make it easier for managing energy costs and paying down past due amounts over a 12-month period.
  • Deferred Payment Agreement: Spread out past-due balance into future monthly payments.
  • Automatic Monthly Payments: Automatically deduct payments from your bank account each month and avoid missing due dates.
  • Budget Plan: Break down annual energy costs into balanced monthly payments, making it easier to budget and plan expenses.
Customers interested in enrolling in the Payment Assistance Bundle can do so online by visiting ngrid.com/hereforyou, at an in-person event, or by calling 1-800-233-5325.
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