Two Century 21 Hearthstone Realtors Honored

NORTH ADAMS, Mass. — Realizing that customer service is an integral part of its commitment to professional excellence, Century 21 Real Estate LLC has recognized Matthew Chow and Erik Thomas of Century 21 Hearthstone Realtors Inc. with the Century 21 Quality Service Producer award.

This national award is presented annually to those Century 21 System members who receive a minimum return rate of 30 percent on their post-transaction client satisfaction surveys sent between Jan. 1 and Oct. 31, with a minimum satisfaction index of 85 percent. Surveys are e-mailed to all customers immediately after the purchase or sale of a home through a Century 21 System Office.

"The Quality Service Producer Award is an integral part of the Century 21 System’s commitment to excellence and recognizes Matthew’s & Erik’s dedication to continuously exceeding the service expectations of his/her clients," said Dennis D’Arcangelo, broker of Century 21 Hearthstone Realtors.

Chow has 10 years of experience in the real estate industry and has been with the Century 21 System for 10 years.

"Receiving the Quality Service Award allows me to demonstrate even further to my clients that my commitment and dedication to their satisfaction and peace of mind during the real estate transaction is real and taken very seriously," he said.

Thomas has four years of experience in the real estate industry and has been with the Century 21 System for all four years.

"This shows that hard work and perseverance really shows in the end," he said.

Century 21 Hearthstone Realtors Inc. is a full-service brokerage located at 40 Main St. They are an independently owned and operated franchise affiliate of Century 21 Real Estate LLC, the franchisor of the world’s largest residential real estate franchise sales organization, comprised of approximately 7,100 independently owned and operated franchised broker offices in 74 countries and territories worldwide with more than 103,000 independent sales professionals.

Cost, Access to NBCTC High Among Concerns North Berkshire Residents

By Tammy DanielsiBerkshires Staff
06:15PM / Thursday, April 25, 2024

Adams Select Chair Christine Hoyt, NBCTC Executive Director David Fabiano and William Solomon, the attorney representing the four communities, talk after the session. 

NORTH ADAMS, Mass. — Public access channels should be supported and made more available to the public — and not be subject to a charge.

 

More than three dozen community members in-person and online attended the public hearing  Wednesday on public access and service from Spectrum/Charter Communications. The session at City Hall was held for residents in Adams, Cheshire, Clarksburg and North Adams to express their concerns to Spectrum ahead of another 10-year contract that starts in October.

 

Listening via Zoom but not speaking was Jennifer Young, director state government affairs at Charter.

 

One speaker after another conveyed how critical local access television is to the community and emphasized the need for affordable and reliable services, particularly for vulnerable populations like the elderly. 

 

"I don't know if everybody else feels the same way but they have a monopoly," said Clarksburg resident David Emery. "They control everything we do because there's nobody else to go to. You're stuck with with them."

 

Public access television, like the 30-year-old Northern Berkshire Community Television, is funded by cable television companies through franchise fees, member fees, grants and contributions.

 

Spectrum is the only cable provider in the region and while residents can shift to satellite providers or streaming, Northern Berkshire Community Television is not available on those alternatives and they may not be easy for some to navigate. For instance, the Spectrum app is available on smart televisions but it doesn't include PEG, the public, educational and governmental channels provided by NBCTC.