But representatives did not field questions much to the distaste of many who attended.
The meeting only lasted an hour with more than 400 people, in standing room only in back and on the sides and overflowing into the other rooms, with Jewish Family Services providing an overview of the program.
The plan will bring the 15 or so Arab-speaking families from the Middle East to Pittsfield and volunteers and the JFS will work closely with them to help them become self-sufficient.
Director of the New American Program Deirdre Griffin said the families will be moving in one or two at a time from this January through September. The JFS will start by working with volunteers and landlords to secure housing and gather donations to furnish it and stock it with supplies. The family will arrive, be fed, and brought to their new home.
"The focus of the refugee resettlement program is on the most vulnerable and the families with children. Most likely, 50 people, that would be 10 to 12 families including 15 to 20 children and probably 15 would be employable adults. We are looking at 10 to 12 families, 12 to 15 jobs, and housing for 10 to 12 households," Griffin said.
Once in Pittsfield, the families will be matched with a caregiver — someone who speaks their language and understands their culture. That person will connect the refugees with services such as health care, education and connect them with jobs.
"The low housing costs make it possible for refugees to begin new lives without the extreme burden of high rent. Local industries with an array of opportunities present possibilities for partnerships that foster refugee self-sufficiency and revitalization of the city and the economy. We already began discussing with several local employers about employing several refugees," said JFS CEO Maxine Stein.
The city has jobs in the service industry available for refugees to start and there are open jobs at the next level for career growth. Griffin said 80 percent of those who are able to work are working within three months.
"There are over 1,500 jobs available in Berkshire County. So 12 to 15 people needing to find jobs is a small percentage of that. Refugees are not given any kind of preference for employment. Our staff and anybody in the community who are willing to work with them to find them a job will be the ones who make that happen," Griffins said.
Many refugees become business owners later in life. The city also offers adult education through Berkshire Community College or the Adult Learning Center and has a school system capable of the teaching the refugee children.
"This a project that really is a project between Pittsfield and us. It is a private-public partnership. We do the work but we also turn to the community and to ask all of you to get your arms around the work."
What the organization hears a lot of concerns about is safety and Griffin said the national refugee program is highly structured by the government, and even provides more screening than other immigrants.
"We are saying yes to something that has a level of unpredictability to it. That is just a reality. There is no way around that. But, I also want you to hear that the reality is that the people who are coming as refugees are the victims of war. They are people who have been fleeing the violence," Griffin said.
"Of the over 800,000 admitted to United State since 2001, three have been charged with some sort of violent act in terms of what may be called terrorism and none have been convicted. So when you get into percentages, can I guarantee that no one will ever have something happen? No, I can't promise you that. We all have to stop and take that in."
Griffin said there are 20 steps in the security process including background checks, medical exams, interviews, and approvals from the United Nations and the U.S. Department of State.
"We have this compassion but at the same time we have to know enough about this process to know that compassion and security can coexist. I would go so far to say they are inherently related," Griffin said.
Worldwide, there are 65 million people displaced from their homes for various reasons. A total of 21 million are identified as "refugees" by the United Nations.
"This term refugee has a very particular meaning. Lots of people leave their homes and immigrate for lots of different reasons, many of them for very similar reasons as refugees. But only those who are formally recognized as refugees are able to be resettled through the United Nations," Griffin said.
And only 1 percent of those get resettled in safe havens. The United States is the leader taking in 110,000 next year. But, even though resettlement programs have been ongoing for years, a crisis has have been growing because the numbers are increasing. In the past, a war would displace people for some time but as soon as it ended, the families could return.
"So many of these altercations and wars are becoming very, very long, so there is no going home. At least not for a very long time. That is why there is all this emphasis now on the global refugee crisis. The United States had a refugee resettlement program formalized since the 1980s. We have a very structured program," Griffin said.
The Department of State and Hebrew Immigrant Aid Society run the resettlement programs and JFS has approval to run it.
"This isn't just about running a program. This is about saving people's lives. This is about enriching our own lives and stepping out in ways that each of us feel called to take responsibility," Griffin said.
JFS started in 1915 and in the 1930s began providing services for refugees. Now the organization, which operates on a $2.9 million budget, provides behavioral health, counseling for adults, children and families, elder legal guardian, aging in place, and citizenship programs on top of the resettlement work in four Western Massachusetts counties. The resettlement program has been ongoing in the Springfield area — taking on 250 in the coming year — and Pittsfield is eyed for an expansion.
Stein said Pittsfield has been a resettlement community in the past with accepting Jewish refugees and in recent years the organization has been receiving calls from residents asking to help some more.
The 90-day program helps get the refugees acclimated to the culture and into jobs and schools. But, the federal government also offers ongoing services to work toward self-sufficiency.
"Of course there will be questions about 'we already have people who are vulnerable, who are struggling with housing, who may be veterans or need some other kind of support.' We want to be clear in acknowledging that those needs don't go away," Griffin said. "The resettlement program is a very specifically streamlined funded program so they are no in competition with each other. And I would take the next step and say vulnerable people are not in competition with each other. We can do ourselves a great service by avoiding that 'one gains the other has to lose' that is not the case,"
The organization has been working with local officials in the faith community, in housing, in schools, and in the government for weeks now and brought the issue to the public on Monday. Next the organization plans to pull together smaller groups and have house party like meetings to iron out the details.
"I think now we want to step back, go into small groups, establish our Berkshire resettlement committee and then take it from there. Then we will see," Stein said.
At Monday's meeting, the group collected question cards and promised to respond with answers. But, many in the community felt they were unable to discuss the project further. The group handled just three hand-picked questions to address and the public had no opportunity to weigh in.
"We do try to listen to everyone and it really was the lack of time and the actual format that we designed that were not able to adequately address all of those needs. We would like to do that in the future should that come up," Stein said, relating to the lack of a question and answer session.
City Council Vice President John Krol agreed that the program was too short and vowed to hold more sessions to allow for additional comments.
"It was a little too short. There were a lot of questions that went unanswered because of the number of people here and because of the logistics. They are aware of that and they'll be back," Krol said. "This meeting was an initial overview. Many people may not be aware how we got to this point so that was helpful for them. There were other people who had more specific questions that perhaps didn't get a comprehensive answer."
Maxine Stein said JFS is more than 100 years old this year and has been providing refugee resettlement for years.
Overall, however, both Krol and the JFS believe the majority of the community at the meeting was on their side — based on one-on-one conversations following the meeting and applause during.
"I am proud of this community that we had so many people come out. A lot of people are interested in helping. You can definitely see that. That makes me proud," Krol said.
Griffin estimated that three-quarters of the more than 400 people were "enthusiastic" about the program and she said the organization will create venues for to answer questions from those with remaining concerns. Stein said she doesn't expect that to be too difficult.
"I don't think we have to go out and reach them. I think they will reach us. I don't think we would advertise a special living room conversation for the people who are not in favor of it. But, I would hope those people would email us or calls us. One man asked if he could talk to me. I do have a feeling that those sentiments will reach us; they already have," Stein said.
JFS doesn't have any plans at this point for a larger forum giving the public an opportunity to vocally weigh in but once a local committee is formed and local staff is hired, if there is a need for one the leaders say they will hold one.
For now, the group will next be asking the City Council to endorse the program.
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BRTA Hears From New ITS System to Help With Rides
By Breanna SteeleiBerkshires Staff
PITTSFIELD, Mass. — The Berkshire Regional Transit Authority heard from an "intelligent transportation system" company on what it can bring to the bus service.
Spare Labs presented to the board last week, showcasing its platform for demand-response services, fixed-route information, service planning, and rider engagement.
Spare representatives said the company has been working with transit authorities across the state and hope to "de-risk" the service with software changes.
"We know how tough it is to make a software change. It's no small feat. We've done it quite a few times in the states, so you're now working off of a blank piece of paper. We understand what your partners have done, positives and negatives, so you're building with that in mind," said senior growth manager Joshua Bethel.
Bethel emphasized a hands-on implementation where they will work with BRTA staff to prepare data, test the system, train dispatchers, drivers, and administrators, and help with rider communications.
"One example of how we've de-risked is the MBTA, one of the largest paratransit services [The Ride] in North America. In their switch to Spare, they saw immediate results. So our kind of implementation process is extremely white glove," he said. "We like to get in the trenches. We like to be with you on site, opening up a lot of times. We're here 4 a.m. when the days open, working with you. So look at this as an active partnership."
Bethel gave an example on how the system helped the Massachusetts Bay Transit Authority with a training approach.
"Internally, every stakeholder will have some type of training, whether it's a dispatcher, a driver, admins. You all will have some level of training and different permissions in the system. Because of that approach, MBTA saw immediate great results," he said. "Their on-time performance pre-spare was 88 percent. Within 24 hours of launch, they were up to 95 percent, and they are continuing to grow."
Spare described several ways riders could interact with the system — a BRTA-branded smartphone app, online booking through a web portal, phone booking with a human dispatcher, text-based interactions, and an AI phone agent for routine requests, such as booking, canceling, or checking the status of a trip.
"One of the biggest differences that riders will see is everything will truly be at their fingertips, and we have multiple ways we're going to stay up to date based on what's available to them, we obviously will have a router app on the smartphone, but we offer availabilities for people who don't have that," Bethel said. "So, for someone who doesn't have a smartphone but they have access to a computer, we have a webbooker. For someone who doesn't have access to a computer but they need to call in, we also will be teaming what you have from a dispatcher standpoint. We also offer an AI call taker who can answer frequently asked questions, and when wait time is too hard, too high, automatically clicks in and says, 'Hey, this is the final wait time. You can call, you can cancel.' So effectively, with the technology, you can reduce wait times as you grow."
Their platform could also account for rider accessibility needs when matching trips to vehicles and could flag cases where a rider's booking did not reflect their usual needs. It can also have caregivers and others book on a rider's behalf if need be for medical appointments and more.
Earlier in the meeting, BRTA Deputy Manager Benjamin Hansen spoke on the ridership numbers citing inaccurate data on how many are riding because of the outdated system. Their system will be able to know in real time when a passenger boards and when one gets off.
Spare also described tools intended to support route and demand-response planning, including; reporting by route, stop, time of day, and rider; integrations with passenger counting hardware and other systems; real-time vehicle and trip information; traffic-aware routing, which could use Google traffic data; and alerts for unusual patterns or apparent data discrepancies.
They said data could be brought into the platform from existing hardware and configured into reports for BRTA. The Spare team would work with BRTA during implementation to decide which data to import and which measures the agency needs.
Many of the questions posed by the board were about the selling of data and how rider data is protected. Spare representatives said the company does not sell rider data and that BRTA would control the permissions as the data would belong to BRTA. As for a government agency asking for the data, they were unsure and said they would have to verify the rules for sharing information, but added they are compliant with the Americans With Disabilities Act and federal and state law.
Everett Bayliss scored a pair of goals and Lukas Burrow had two assists in Sunday's Mount Greylock win in the Western Massachusetts Class C Championship Game. click for more
Executive Director Chris McLaughlin welcomed everyone and recognized community partners and board members. He said the agency is supported by 135 employees and 260 active volunteers who help bring the nonprofit's mission to life.
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