Greylock Federal Promotes Assistant Vice President, Retail Services/Teller Operations Manager

08:14AM / Wednesday, February 21, 2024Print Story | Email Story

PITTSFIELD, Mass. — Greylock Federal Credit Union announced the promotion of Megan Hagen to Assistant Vice President, Retail Services/Teller Operations Manager.

"Megan has been a valued and trusted part of our team for more than 16 years now," said Senior Vice President, Retail Services Robert Sims. "We are thrilled to have her in this new role, where I'm confident she will help our team to continue to improve our great service."

In her role, Hagen will coordinate and implement specialized training and resources to further improve branch operations, while helping to maintain compliance requirements and the quality of teller operations throughout the branch network, ATMs, Video Teller Services and shared branch services.

Hagen started her career with Greylock as a part-time teller at the Williamstown branch.

"I'm very excited about my new role," Hagen said. "We've got a great team and we're excited to make some positive improvements for our Members."

Hagen lives in Adams with her son, Nolan, and daughter, Sabrina.

Tags: Greylock Federal,

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ServiceNet Hopes to Open Pittsfield Warming Center in Nov.

By Brittany PolitoiBerkshires Staff
05:48AM / Thursday, October 15, 2026

PITTSFIELD, Mass.— A warming center is again planned in the First United Methodist Church for the cold months.

During last week's Homelessness Advisory Committee meeting, Erin Forbush, director of shelter and housing at ServiceNet, reported that they hope to begin operating the nighttime center in mid-November.

It would operate from 10 p.m. to 8 a.m. in the church, which abuts The Pearl shelter. Forbush said the warming center would be the same program as in the past.

"Again it's a warming center, so there's no cots or beds, but it is certainly a place to come in, and we'll have a hot coffee or cocoa ready for folks," she explained.

"It will be a place to be inside and warm."

This year, ServiceNet hopes to secure full funding from the state so the warming center can open on Sundays at 5 p.m. In years past, they found that Sunday is the most challenging day for unhoused individuals because many community spaces aren't open.

The First Housing Resource Center, managed by Hearthway, opened earlier this year as a low-barrier option for people to rest and access amenities. It is open seven days a week, and Forbush said if people could come to the warming center on Sundays at 5, there would be a fuller day of coverage.

"It does still leave a little gap for Thursdays, Fridays, and Saturdays, as spaces like the library close at five, but we know that Sundays were something that people were looking for," she said.

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