PITTSFIELD, Mass. — Greylock Federal Credit Union announced the promotion of Megan Hagen to Assistant Vice President, Retail Services/Teller Operations Manager.

 

"Megan has been a valued and trusted part of our team for more than 16 years now," said Senior Vice President, Retail Services Robert Sims. "We are thrilled to have her in this new role, where I'm confident she will help our team to continue to improve our great service."

 

In her role, Hagen will coordinate and implement specialized training and resources to further improve branch operations, while helping to maintain compliance requirements and the quality of teller operations throughout the branch network, ATMs, Video Teller Services and shared branch services.

 

Hagen started her career with Greylock as a part-time teller at the Williamstown branch.

 

"I'm very excited about my new role," Hagen said. "We've got a great team and we're excited to make some positive improvements for our Members."

 

Hagen lives in Adams with her son, Nolan, and daughter, Sabrina.