Greylock Federal Promotes Assistant Vice President, Retail Services/Teller Operations Manager

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PITTSFIELD, Mass. — Greylock Federal Credit Union announced the promotion of Megan Hagen to Assistant Vice President, Retail Services/Teller Operations Manager.
 
"Megan has been a valued and trusted part of our team for more than 16 years now," said Senior Vice President, Retail Services Robert Sims. "We are thrilled to have her in this new role, where I'm confident she will help our team to continue to improve our great service."
 
In her role, Hagen will coordinate and implement specialized training and resources to further improve branch operations, while helping to maintain compliance requirements and the quality of teller operations throughout the branch network, ATMs, Video Teller Services and shared branch services.
 
Hagen started her career with Greylock as a part-time teller at the Williamstown branch.
 
"I'm very excited about my new role," Hagen said. "We've got a great team and we're excited to make some positive improvements for our Members."
 
Hagen lives in Adams with her son, Nolan, and daughter, Sabrina.

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First Responder Awards Honor Excellence, Highlight Mental Health

By Brittany PolitoiBerkshires Staff

Keynote speaker Nicole Ferry, above, urged first responders not to suffer in silence; right, the committee recognized outstanding work by its members. 

Reader's note: This article discusses suicide. The National Suicide Prevention Lifeline is 1-800-273-8255. To contact the Crisis Text Line, text HELLO to 741741. More information on crisis hotlines in Massachusetts can be found here.

PITTSFIELD, Mass. — First responders gathered at the Proprietor's Lodge last week in advance of EMS Week to celebrate and support their colleagues. 

The EMS Awards Banquet, held by the Emergency Medical Services Committee of Berkshire County, included 20 awards for outstanding responses to specific calls over the past year and for excellence in various fields. 

Brian Andrews, president of County Ambulance Services and EMSCO, said its mission is to support and uplift the EMS community with compassionate care, critical resources, and "unwavering support" to first responders and their families.

"That mission is built on a simple but powerful principle: caring for our own," he said. 

"… EMS is a profession built around caring for others, but those who care for others also need to be cared for. They need support, encouragement, training, resources, recognition, and at times they need to know that this community stands behind them and their families." 

Andrews said EMSCO is one of the most active and successful county EMS organizations in Western Mass, and while its members may wear different patches and serve different communities, when the call comes in, they are all connected by the same mission. 

The evening included a $1,000 donation from EMSCO member Berkshire Community College Foundation, and County Ambulance paramedic supervisor Austin White requested that his 40 Under 40 donation be sent to the committee. 

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