Greylock Federal Promotes Assistant Vice President, Retail Services/Teller Operations Manager

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PITTSFIELD, Mass. — Greylock Federal Credit Union announced the promotion of Megan Hagen to Assistant Vice President, Retail Services/Teller Operations Manager.
 
"Megan has been a valued and trusted part of our team for more than 16 years now," said Senior Vice President, Retail Services Robert Sims. "We are thrilled to have her in this new role, where I'm confident she will help our team to continue to improve our great service."
 
In her role, Hagen will coordinate and implement specialized training and resources to further improve branch operations, while helping to maintain compliance requirements and the quality of teller operations throughout the branch network, ATMs, Video Teller Services and shared branch services.
 
Hagen started her career with Greylock as a part-time teller at the Williamstown branch.
 
"I'm very excited about my new role," Hagen said. "We've got a great team and we're excited to make some positive improvements for our Members."
 
Hagen lives in Adams with her son, Nolan, and daughter, Sabrina.

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18 Degrees Event Celebrates Reunified Families

By Sabrina DammsiBerkshires Staff
PITTSFIELD, Mass. — For many families involved with the Department of Children and Families, the first feeling is often fear of their child being removed from the home.
 
In reality, its goal is the opposite.
 
Last week, families, attorneys, social workers, and agency staff gathered at the 18 Degrees Family Resource Center to honor four families who overcame obstacles, such as addiction, successfully navigated the system, and were ultimately reunited with their children.
 
According to the event flyer, since 2010, the child welfare community has recognized June as Family Unification Month, formerly Family Reunification Month, to honor families working to strengthen and reunify their families, as well as the advocates who support them and help prevent family separation.
 
Speaking at the podium, some parents reflected on the negative perceptions they once had of DCF – views that changed as they confronted their struggles, persevered, and worked with the agency to access support and become better parents.
 
The setting of the celebration reflected the theme of new beginnings, as the name 18 Degrees symbolizes the height of the sun on a new day, which is filled with new opportunities and possibilities, said Stephanie Steed, 18 Degrees president and CEO. 
 
"It is where the change from darkness to light happens, and all those things are just really symbolic and really a part of everyone's process," she said. 
 
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