Greylock Federal Promotes Assistant Vice President, Retail Services/Teller Operations Manager

08:14AM / Wednesday, February 21, 2024Print Story | Email Story

PITTSFIELD, Mass. — Greylock Federal Credit Union announced the promotion of Megan Hagen to Assistant Vice President, Retail Services/Teller Operations Manager.

"Megan has been a valued and trusted part of our team for more than 16 years now," said Senior Vice President, Retail Services Robert Sims. "We are thrilled to have her in this new role, where I'm confident she will help our team to continue to improve our great service."

In her role, Hagen will coordinate and implement specialized training and resources to further improve branch operations, while helping to maintain compliance requirements and the quality of teller operations throughout the branch network, ATMs, Video Teller Services and shared branch services.

Hagen started her career with Greylock as a part-time teller at the Williamstown branch.

"I'm very excited about my new role," Hagen said. "We've got a great team and we're excited to make some positive improvements for our Members."

Hagen lives in Adams with her son, Nolan, and daughter, Sabrina.

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MassDOT, CSX Agree on Improvements to Support Berkshire Flyer, Passenger Rail

Staff Reports iBerkshires
06:01AM / Thursday, October 08, 2026

PITTSFIELD, Mass. — The state Department of Transportation and CSX have reached an agreement for local infrastructure improvements that will be a "major step" to making the Berkshire Flyer a permanent seasonal service.

Gov. Maura Healey's administration said the improvements will also help toward the years-long project of expanding passenger rail in Western Massachusetts.

"People in Western Massachusetts have been clear that they want better rail connections, and we're delivering," Healey said in a statement released on Thursday. "This agreement puts the Berkshire Flyer on a path toward permanent seasonal service and invests in the infrastructure we need to keep expanding West-East passenger rail service between Boston and Albany. Combined with new federal funding for modern trains, we're giving people more choices, supporting local businesses and better connecting Western Massachusetts to opportunities across the Northeast."

Mayor Peter Marchetti said the Berkshire Flyer is an important asset to the city and that he was grateful for the investment to make it permanent.

The Berkshire Flyer was established in 2022, connecting the Berkshires directly to New York City for the first time in a half-century. The Amtrak service was based on the seasonal Cape Cod Flyer with the goal to increase tourism opportunities. The 2026 season expanded service with an additional round-trip, including new opportunities for Berkshire County residents to travel to New York City.

The administration also announced that new federal funding awarded to Amtrak for additional modern trainsets will support Compass Rail services, including the Berkshire Flyer and the future Inland Route between Boston, Springfield and New Haven.

Under the new agreement with CSX, MassDOT will fund construction of a siding and other track improvements in the Pittsfield area to increase rail capacity and reduce conflicts between passenger and freight operations. MassDOT will also explore the feasibility of a new platform at the Joseph Scelsi Intermodal Transportation Center.

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