Greylock Federal Promotes Assistant Vice President, Retail Services/Teller Operations Manager

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PITTSFIELD, Mass. — Greylock Federal Credit Union announced the promotion of Megan Hagen to Assistant Vice President, Retail Services/Teller Operations Manager.
 
"Megan has been a valued and trusted part of our team for more than 16 years now," said Senior Vice President, Retail Services Robert Sims. "We are thrilled to have her in this new role, where I'm confident she will help our team to continue to improve our great service."
 
In her role, Hagen will coordinate and implement specialized training and resources to further improve branch operations, while helping to maintain compliance requirements and the quality of teller operations throughout the branch network, ATMs, Video Teller Services and shared branch services.
 
Hagen started her career with Greylock as a part-time teller at the Williamstown branch.
 
"I'm very excited about my new role," Hagen said. "We've got a great team and we're excited to make some positive improvements for our Members."
 
Hagen lives in Adams with her son, Nolan, and daughter, Sabrina.

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'Together for Our Warriors' Seeks to Bridge Gaps in Veteran Services

By Sabrina DammsiBerkshires Staff

PITTSFIELD, Mass. — For many veterans, finding resources can be a struggle because of fragmentation among veteran services. 

 

New nonprofit Together for Our Warriors Inc. is trying to streamline that search by creating a central source for information about the services available to them.

 

Veterans can find themselves struggling to navigate available services resulting in some deferring help or falling through the cracks of the system that provides a broad range of services that are stretched thin, said Director Kyle Kuffel. 

 

Veteran resources are available throughout the region, but information about those services is often fragmented among government agencies, nonprofits and other organizations that do not always communicate with one another, said Bernard Tremblay, the nonprofit's board and operations president.

 

The nonprofit was incorporated in March, and its 501(c)(3) status was officially approved on May 12, Kuffel said. 

 

They eventually hope to produce a printed resource guide that can be distributed at veteran events and resource fairs, Tremblay said. 

 

As the organization continues to expand, Kuffel said he hopes it can eventually hire its own Veteran Services Officer accredited by the state and U.S. Department of Veterans Affairs. 

 

The position would help veterans navigate and file claims while easing pressure on an already overburdened system, he said. 

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