Greylock Federal Promotes Assistant Vice President, Retail Services/Teller Operations Manager

08:14AM / Wednesday, February 21, 2024Print Story | Email Story

PITTSFIELD, Mass. — Greylock Federal Credit Union announced the promotion of Megan Hagen to Assistant Vice President, Retail Services/Teller Operations Manager.

"Megan has been a valued and trusted part of our team for more than 16 years now," said Senior Vice President, Retail Services Robert Sims. "We are thrilled to have her in this new role, where I'm confident she will help our team to continue to improve our great service."

In her role, Hagen will coordinate and implement specialized training and resources to further improve branch operations, while helping to maintain compliance requirements and the quality of teller operations throughout the branch network, ATMs, Video Teller Services and shared branch services.

Hagen started her career with Greylock as a part-time teller at the Williamstown branch.

"I'm very excited about my new role," Hagen said. "We've got a great team and we're excited to make some positive improvements for our Members."

Hagen lives in Adams with her son, Nolan, and daughter, Sabrina.

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Hinsdale Considers Switching Dispatch Centers Amid Response Time Concerns

By Sabrina DammsiBerkshires Staff
05:12AM / Monday, August 24, 2026

HINSDALE, Mass. — The town has experienced longer emergency response times since the Dalton Police Department suspended its mutual aid agreement with Hinsdale. Now, Hinsdale is considering suspending its use of Dalton's Communication Center.

During the Hinsdale Select Board meeting on Aug. 12, board member Margaret Gregory raised concerns about the department's response times, recounting an incident the previous Sunday when she called police at about 9:51 p.m. but did not see a state trooper arrive until approximately 10:45 p.m.

"We're here to protect the town and make sure we're getting the aid that we need. That did not happen," she said in a follow-up with the media.

Now word has gotten to Dalton that Hinsdale's department has requested to withdraw from the Dalton Communication Center and use the Berkshire Regional Emergency Communications Center instead.

Dalton Town Manager Eric Anderson informed Dalton's Select Board that he heard indirectly from the state's communications center of Hinsdale's request and that there will be a meeting with the E911 system and all parties sometime later in September.

In order for Hinsdale to switch to the state call center, the town would have to obtain funding to ensure the town's equipment works with the state's.

During Hinsdale's August meeting, Gregory told Peru Police Chief Bruce Cullett that she is concerned with how Dalton's dispatch is relaying information to the state, citing that calls from multiple people about shots fired shouldn't be an hour wait.

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