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The Carpet Guy: Check Your Carpet Cleaner's Credentials

By Chuck Roberts
Submitted Content
01:05PM / Wednesday, April 30, 2014

For a while now, you’ve noticed your carpet getting dingier and dingier. It’s not as bright and attractive as it used to be. You can see some old spots lingering. Hmmm…what was that? Coffee? Soda? Whatever it is, or was, you want it gone.

It’s time to get your carpet cleaned. Time to call someone.

But who do you call? Where do you look? How do you know if the company you call does a good job? Are they reputable? Do I pick someone from newspaper ads? Yellow Pages? Online? A Google Local search? Facebook? Friends?

Let me give you some tips on what to consider when faced with these questions. What you don’t want to happen is hire a company that does a lousy job and takes your money, and yet your carpets still look dirty, or worse.

Referrals. First, call your friends, relatives or ask associates and ask for their references, if they have any. Why? You know them, trust them, and if they have had good or bad experiences with a company, they’ll tell you the truth. And that is what you want. Truth and trust.

Guarantee. Does the company offer a 100 percent risk free guarantee? You want to take the worry (your worry) out of the cleaning equation. If you’re not satisfied, what are your options with the company you hired? If the company does not offer a 100 percent risk free guarantee, move on to one that does.

Price. Does the company provide you with a written price or quote prior to doing the job? You should know the price BEFORE you hire the company and in order for this to occur, the company should come to your home and conduct a carpet audit or evaluation, AT NO CHARGE. Prices or quotes over the phone should be viewed as skeptical and unreliable.

Training/Certification. Are the cleaning technicians trained and certified? In the carpet cleaning industry, the standard bearer for training is the IICRC – Institute of Inspection, Cleaning and Restoration Certification. There are many different cleaning systems, components, equipment manufacturers, franchises’, etc. The IICRC acts as the umbrella for training various cleaning systems operators to industry standard. Ask to see written proof that the person who will be cleaning in your home has been properly trained by a certifying and governing body.

Cleaning system. As stated above, there are many cleaning systems to choose from: hot water extraction (commonly referred to as “steam cleaning”), bonnet cleaning, rotary cleaning, low moisture cleaning, etc. All can clean. All have advantages and disadvantages. Ask the company you choose to explain their process. Do you feel comfortable with the answers? Does it make sense?

EthicalServices. Is the company a member of To be a member, they must follow a strict code of ethics. Are they affiliated with any on-line service organization (i.e.,, etc?) Check with the Better Business Bureau.

Appearance. You may wonder how this affects your decision to hire a company, but it does. Your first impressions are lasting and usually correct. When the van and technician arrive, is it neat, clean, lettered properly? Is it dirty, rusty, letters falling off or missing? Are the technicians neat, wearing a uniform, smoking? Are they polite, on time/punctual? Do you feel comfortable talking with them? Do they seem “pushy,” too aggressive, impersonal? Are they listening attentively? If any “red flag” feelings arise, it’s probably best to follow your instincts and call another company.

Trust. How do you know if you can trust the people coming into your home? As I said earlier, check with your referrals and those the company may provide to you. Does the company have any customer testimonials you can look at? Have your friends used this company? Is the company licensed, bonded or insured? This is especially important if the company has employees and they are doing the work.

Follow-up. Ask what happens if there are problems after the cleaning. Are there additional charges? Time limits? What can you expect and when. What should, and should not happen, after a cleaning.

Although this is not all-inclusive, it will give you a good start in helping you decide who you want to do your cleaning. Remember, you as the homeowner want to feel good before, during, and after the cleaning. The more you are educated about the process and know what to expect, the better you will feel about your decision.
For more information, contact Chuck Roberts at Roberts Carpet & Upholstery Care at 413-458-9399 or Roberts Carpet is an authorized Von Schrader Associate specializing in  low moisture cleaning using certified Green Seal approved products with  a 100 percent risk-free guarantee.

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