BENNINGTON, Vt. — A $25.8 million project to renovate and expand the Emergency Department and Main Entrance of Southwestern Vermont Medical Center (SVMC), part of Southwestern Vermont Health Care (SVHC), requires a lot of coordination and communication.

 

The health system has launched a website to facilitate sharing news and developments about the project directly with patients. The website is located at svhealthcare.org/EDRenovation.

 

"We want to share the excitement of this important project with our community," said Ray E. Smith, the administrative director of Corporate Development and public information officer for SVHC. "Additionally, the website and our ongoing communications will provide key updates to assist patients as they navigate our hospital campus during construction."

 

The new website includes a project summary, photos and videos, illustrated designs of what the new Emergency Department will look like, a parking map, a project timeline, and recent updates.  In addition to the website, SVHC will change directional signage and publish regular updates to the local media, social media, and its weekly e-mail newsletter.

 

"The entire staff is invested in making the patients' experience at SVMC as good as ever, even as we undergo these extraordinary changes," Smith says.

 

The current Emergency Department was designed 40 years ago. The construction project will nearly double the size of the current Emergency Department, which was designed to accommodate 14,000 patient visits a year but currently sees nearly 25,000 annually. The changes will further enhance patient safety, infection prevention, and patient privacy. Vertical treatment areas will allow for highly efficient treatment of low-acuity conditions. The project also includes an expansion to the Emergency Crisis Area for those experiencing mental health distress and increased telehealth connectivity with Dartmouth-Hitchcock Health. Outside the Emergency Department, the project includes renovations of the Main Entrance and café, outpatient registration area, the Imaging Department waiting area, and the phlebotomy and laboratory upgrades.