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New North Adams Taxi Service Begins Operations

By John Durkan
iBerkshires Staff

Guy Cariddi demonstrates how the driver can use the tablet to communicate with the dispatcher and use other features, including GPS.
NORTH ADAMS, Mass. — A new taxi service began operations Thursday morning.

Guy Cariddi's Tunnel City Taxi received three city taxi cab licenses on Tuesday after months of planning and hit the road Thursday.

"It's taken a few months to put the program together," Cariddi, who also owns Cariddi's Autos on Curran Highway, said on the company's first day. "We didn't rush into it, we wanted to make sure we had all the latest and greatest as far as computer programming goes."
 
Cariddi said each of his three taxis — a 2003 Ford Windstar, a 2004 red Ford Free Star and a 2000 white Jeep Cherokee — are equipped with a tablet and GPS that are connected to a dispatcher. The dispatcher can quickly locate the closest cab to send out and can monitor each trip.

In addition, the driver can use a touchscreen to communicate with the dispatcher and a program will map out the route and determine the price prior to the ride.

Cariddi said the progression from Tunnel City Transport, which has run as a livery service in North Adams for about three years in conjunction with the BerkshireRides Program, felt that this next step was "a natural next progression."
 

Cariddi stands next to the 2003 Ford Windstar.
"Our goal is just to provide good quality service that people can rely on," Cariddi said.
 
This service, in addition to the taxis, now expands with trips as far out to Albany, N.Y., and Bradley international airports, as well as both the Springfield and Albany train stations and other local transportation centers.
 
Cariddi said the next move for the business is to upgrade its payment service to include debit and credit cards.
 
Tunnel City Taxi is available for on-call service from 7 a.m. until 7 p.m. daily, with day-advance car reservation service from 4 a.m. through midnight and then 7 p.m. until midnight, and can be reached at 413-663-8294 (663-TAXI).
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