Berkshire County Arc Hires Director of Day and Family Enrichment Services

02:18PM / Friday, June 16, 2017Print Story | Email Story

PITTSFIELD, Mass. — Berkshire County Arc (BCArc) has hired a new director of Day and Family Enrichment Services, Cybèle Kilby.

Kilby has been with BCArc since 2006. She has been a residential site manager and a case manager at Berkshire County Arc's Center for Development day program. Most recently, she worked as a case manager and family advocate in the Advocacy and Family Support department. She holds a bachelor's degree from Smith College and a master's degree from Simmons College.

"I'm honored to have been given this opportunity to work with a team of professionals I’ve long known and admired," Kilby said. "I'm also excited to work closely with our families, and to be involved in the continued evolution of our Day Habilitation, Adult Family Care and Family Support programs."

Kenneth W. Singer, president and CEO of BCArc, lauded Kilby’s advancement.

"Cybèle has been with the agency for eleven years and has experience within many different BCArc departments making her understanding of our goals and mission apparent in the way she supports our clients and families," he said.

Founded in 1954, Berkshire County Arc is a non-profit, tax-exempt organization providing a broad range of community-based services to 750 individuals with developmental disabilities, brain injuries and autism throughout Berkshire and Hampden Counties in Massachusetts.

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Pittsfield Switching to OpenGov for Permitting Software

By Brittany PolitoiBerkshires Staff
05:09AM / Tuesday, February 24, 2026

PITTSFIELD, Mass. — The city plans to move on from its "clunky" permitting software in the new fiscal year, switching to OpenGov instead.

On Thursday, the Finance Subcommittee supported a $199,269 free cash appropriation for the conversion to a new online permitting software. Chief Information Officer Kevin Zawistowski explained that Permit Eyes, the current governmental software, is no longer meeting Pittsfield's needs.

The nearly $200,000 appropriation is for the software license and implementation. Going forward, the annual cost for OpenGov will be about $83,000; about $66,000 for the next fiscal year, not including building permits.

"We've had significant issues across the board with the functionality of the system, right down to the actual permits that they're attempting to help us with," he said.

"Without going into details with that, we have to find a new system so that our permits can actually be done effectively, and we can kind of restore trust in our permitting process online."

The city is having delays on permits, customer support, and a "lack of ownership and apology" when mistakes are made, Zawistowski reported. Pittsfield currently pays $49,280 annually for the software, which Open Gov is expected to replace after July 1.

Running alongside this effort, the city wants to bring building permitting software under the city umbrella, rather than being countywide under the vendor Pittsfield is moving away from.

Finance Director Matthew Kerwood explained that the city has gone through a procurement process, OpenGov being the lowest bidder, and the vendor has been paid with contingency money "because we needed to get this project moving." He said Permit Eyes is a "clunky" piece of software, and the company has not invested in technology upgrades where it should have.

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