Flushing of Pittsfield's Water System to Begin Tuesday

Staff Reports 08:00AM / Friday, September 01, 2023Print Story | Email Story

PITTSFIELD, Mass. — The city of Pittsfield's Department of Public Utilities announced flushing of the city's water system will begin Tuesday, Sept. 5.

Water mains throughout the city will be flushed through hydrants over the course of four weeks to remove accumulations of pipeline corrosion products. Mains will be flushed Monday through Friday each week, except holidays, between the hours of 7:30 a.m. and 3 p.m.

The upcoming flushing for the week of September 5 may be expected to affect the following areas:
Starting at the town line on Dalton Avenue working west through Coltsville including lower Crane Avenue, Meadowview neighborhood, following Cheshire Road north.
Hubbard Avenue and Downing Parkway.
Starting at the town line on East Street working west through the McIntosh and Parkside neighborhoods.
Elm Street neighborhoods west to the intersection of East Street.
Starting at the town line on Williams Street working west including Mountain Drive, Ann Drive, East New Lenox Road, and Holmes Road neighborhoods.

Although flushing may cause localized discolored water and reduced service pressure conditions in and around the immediate area of flushing, appropriate measures will be taken to ensure that proper levels of treatment and disinfections are maintained in the system at all times.

If residents experience discolored water, they should let the water run for a short period to clear it prior to use.

If discolored water or low-pressure conditions persist, please contact the Water Department at (413) 499-9339.

Tags: hydrants,

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Pittsfield Switching to OpenGov for Permitting Software

By Brittany PolitoiBerkshires Staff
05:09AM / Tuesday, February 24, 2026

PITTSFIELD, Mass. — The city plans to move on from its "clunky" permitting software in the new fiscal year, switching to OpenGov instead.

On Thursday, the Finance Subcommittee supported a $199,269 free cash appropriation for the conversion to a new online permitting software. Chief Information Officer Kevin Zawistowski explained that Permit Eyes, the current governmental software, is no longer meeting Pittsfield's needs.

The nearly $200,000 appropriation is for the software license and implementation. Going forward, the annual cost for OpenGov will be about $83,000; about $66,000 for the next fiscal year, not including building permits.

"We've had significant issues across the board with the functionality of the system, right down to the actual permits that they're attempting to help us with," he said.

"Without going into details with that, we have to find a new system so that our permits can actually be done effectively, and we can kind of restore trust in our permitting process online."

The city is having delays on permits, customer support, and a "lack of ownership and apology" when mistakes are made, Zawistowski reported. Pittsfield currently pays $49,280 annually for the software, which Open Gov is expected to replace after July 1.

Running alongside this effort, the city wants to bring building permitting software under the city umbrella, rather than being countywide under the vendor Pittsfield is moving away from.

Finance Director Matthew Kerwood explained that the city has gone through a procurement process, OpenGov being the lowest bidder, and the vendor has been paid with contingency money "because we needed to get this project moving." He said Permit Eyes is a "clunky" piece of software, and the company has not invested in technology upgrades where it should have.

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