iBerkshires.com Columnist SectionSue Bush
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Kathy Arabia Named A VP For NBH12:00AM / Thursday, November 23, 2006
 | | Kathy Arabia has been named Vice-president of Guest Services for Northern Berkshire Healthcare |
North Adams - Kathy Arabia of North Adams has been promoted to Vice-president of Guest Services for Northern Berkshire Healthcare (NBH).
In her expanded position Ms. Arabia will oversee guest service functions at North Adams Regional Hospital and construction projects for all NBH facilities including the hospital, Sweet Brook Transitional Care & Living Centers, Sweetwood Continuing Care Retirement Community, and the Visiting Nurse Association & Hospice of Northern Berkshire.
"Kathy's new responsibilities cover a broad spectrum," said NBH CEO Richard Palmisano. "They encompass facilities and maintenance, environmental services, nutrition and food services, patient relations, volunteers, emergency preparedness, and space planning. These are all very important elements in the care we provide to people and I can't think of a person better suited to take on this role."
"Guest Services really refers to the experience that people have when they come to any of our facilities," said Ms. Arabia. "Whether someone is here as a patient, a visitor, or an employee, we will strive to create the positive experience that they expect from us. We want to treat them as a guest."
Ms. Arabia is a 1980 graduate of Framingham State College, earning her bachelor's degree in Food and Nutrition. She started working for Sodexho USA at North Adams Regional Hospital in 1980 as a clinical dietitian. While working for Sodexho she left the region for three years, working at or consulting for dozens of hospitals in the Northeast and mid-Atlantic regions. She returned to North Adams Regional Hospital in 1987 as Food Service Manager. She most recently was Director of Guest Services for NARH.
At the hospital Ms. Arabia is chair of the Safety Committee and Emergency Preparedness Committee. She is also a corporator of Northern Berkshire Healthcare.
Ms. Arabia has served on the Board of Directors of the Northern
Berkshire United Way and chairs the Public Service Division of the United Way campaign; she has also been recognized as the United Way's Volunteer of the Year and as a Distinguished Volunteer. She serves on the Culinary Advisory Board for McCann Technical School, and is active in the Brayton Elementary School Parent-Teacher Group.
She and her husband, Joe, live in North Adams with their daughter, Anna.
NBH is the parent corporation of North Adams Regional Hospital, the Visiting Nurse Association & Hospice of Northern Berkshire, Sweet Brook Transitional Care and Living Centers, Sweet Continuing Care Retirement Community, and the REACH Community Health Foundation.
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