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Patients can access urgent care from anywhere by phone or from an internet-enabled device, whether they are at home, at work or traveling. The mobile app makes it quick and easy to access a provider from a smartphone or tablet.

Southwestern Vermont Health Care Launches Virtual Urgent Care

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BENNINGTON, Vt. — Southwestern Vermont Health Care has launched a virtual urgent care platform called CAREqd to improve access to medical care. 

In medical terminology, "qd" is shorthand for "every day." Through CAREqd the community can receive urgent care at any time of day, every day. CAREqd can be accessed through a live, secure video connection on its website or a mobile app for smartphones.

"Our mission of exceptional care drives us to provide our community with increased access and convenience," said Dr. Trey Dobson, the medical center’s chief medical officer. "The CAREqd virtual urgent care platform is a way to extend the use of technology to make high-quality care even easier for patients."

The CAREqd platform provides patients access to urgent care around the clock every day of the year, including weekends and holidays. Patients can access urgent care from anywhere by phone or from an internet-enabled device, whether they are at home, at work or traveling. The mobile app makes it quick and easy to access a provider from a smartphone or tablet.

CAREqd is secure, confidential and easy to use. Patients create a free account online or via the mobile app and fill out their brief medical history. There is no cost to activate the account. When they need it, patients can request a video or phone visit at a time that fits their schedule or see a provider right away. 

The CAREqd providers can diagnose, recommend treatment and prescribe medication for a wide range of conditions, including allergies, cough, diarrhea, earache, fever, flu, insect bites and stings, nausea, pink eye, rash, respiratory problems, and more.

SVMC has partnered with MDLive, a national virtual urgent care system, to develop CAREqd. Partnering with MDLive also brings a broad network of more than 1,000 providers, including physicians, physician assistants and nurse practitioners. When patients use CAREqd they can choose between an SVMC/Dartmouth-Hitchcock Putnam provider or an MDLive provider that has particular expertise and experience in diagnosing and treating urgent care conditions over the phone and using video.

The cost is $70 per visit and is payable by credit, debit or Health Savings Account cards.

"We are excited to offer our region the only 24/7 urgent care service," Dobson said. "Due to the pandemic, there is a heightened effort to limit the number of patients in waiting rooms and their exposure to other patients, which makes CAREqd very relevant today."

Complete information, including links to download the CAREqd app, is available at careqd.com and from Southwestern Vermont Health Care's website.


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Medical Matters Weekly Welcomes Alya Reeve

BENNINGTON, Vt. — Southwestern Vermont Health Care’s (SVHC) Medical Matters Weekly with Dr. Trey Dobson—a weekly interactive, multiplatform medical-themed talk show—will feature Alya Reeve, MD, MPH, the medical director of Untied Counseling Service in Bennington, on its August 4 program.

The show is produced with cooperation from Catamount Access Television (CAT-TV). Viewers can see Medical Matters Weekly on Facebook at facebook.com/svmedicalcenter and facebook.com/CATTVBennington. The show is also available to view or download a podcast on www.svhealthcare.org/medicalmatters.

Dr. Reeve is responsible for overseeing clinical psychiatric services and providing guidance to clinical staff. She assures that agency patients receive appropriate evaluation, diagnosis, treatment, medical screening, and medical or psychiatric evaluation. In addition, she serves as the liaison for UCS with community physicians, hospital staff, and other professionals and agencies associated with psychiatric services.

Dr. Reeve has served in multiple professional and academic roles at the University of New Mexico (UNM) Departments of Psychiatry, Neurology, and Pediatrics. Dr. Reeve earned her medical degree from the University of Connecticut School of Medicine, with residencies in psychiatry at the Dartmouth School of Medicine and the University of Connecticut School of Medicine. She also spent time as the registrar in the Epilepsy Unit at the Institute of Psychiatry and Maudsley Hospital in London, UK. Dr. Reeve was a fellow in the clinical brain disorders branch at the National Institute of Mental Health (NIMH) in Washington, D.C. She earned her master’s in public health at the University of New Mexico and a bachelor’s degree in French and Zoology from Connecticut College.

After the program, the video will be available on area public access television stations. On CAT-TV, viewers will find the show on channel 1075 at 7:30 p.m. Sunday, 1:30 p.m. Monday, 8:30 a.m. Tuesday, 7:30 a.m. Wednesday, 7:30 p.m. Thursday, 7:30 a.m. Friday, and 7 p.m. Saturday. GNAT-TV's Comcast channel 1074 airs the program at 8 a.m. Monday, 9 p.m. Wednesday, and 1 p.m. Saturday.

Upcoming guests include:

  • 12 p.m. Wednesday, August 11: Art Groux, executive director of the Bennington Rescue Squad, will discuss the Rescue Squad and its work in our community.
  • 12 p.m. Wednesday, August 18: Patricia Johnson, RN, and Caitlin Tilley, RN, of SVMC, will discuss their efforts to make vaccines available to the BIPOC community in Bennington and the surrounding area.
  • 12 p.m. Wednesday, August 25: Tim VanOrden, athlete and coach, will share his ideas for increasing activity and health in your life.
  • 12 p.m. Wednesday, September 1: Cath Burns of Vermont Care Partners, will discuss COVID Support Programs.

To contribute questions in advance of each week’s show, please e-mail wellness@svhealthcare.org or post to Facebook with #SVHCMedicalMattersWeekly.

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