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1Berkshire holds its annual meeting on Thursday at the Stationery Factory in Dalton.
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1Berkshire's Chair Lori Gazzillo Kiely says it is focused on improving not only economic development in the Berkshires but also the quality of life.
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1Berkshire Reviews Fulfilling Year at Annual Meeting

By Brittany PolitoiBerkshires Staff
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1Berkshire President and CEO Jonathan Butler remarks on the organizations successes this past year. 

DALTON, Mass. — Some 200 people gathered at the Stationery Factory on Thursday for 1Berkshire's annual meeting, celebrating another year of economic development work and promotion of the county.

President and CEO Jonathan Butler pointed out that 1Berkshire has been involved with the venue since its early days, packing several hundred people in for Celebrates the Berkshires in 2015 and showcasing the potential of the facility.  
 
Today, more than 100 people work in the building and 25 businesses are headquartered there. Butler said this is a tremendous example of economic development and is thought of as a microcosm of the Berkshire Blueprint 2.0, which recommends a cluster approach to development in the Berkshires.
 
"All of those things are happening right here in the Stationery Factory. We have creative economy businesses, makers, performers, artists, there's light manufacturing upstairs in this building, there's health and wellness businesses in this building, there's food and agriculture businesses in this building," he said.
 
"This building is an attraction and part of our visitor economy experience in the brochures. The Stationery Factory literally translates across the entire Berkshire Blueprint and it represents all of the best things that we do here in the Berkshires."
 
Butler and Vice President of Economic Development Benjamin Lamb gave an overview of the organization's numerous efforts and programs over the last year.
 
The organization took in $2.1 million and had an 85 percent retention rate of its more than 600 members.
 
Lamb said it has been a very fulfilling year and, in some cases, an overly fulfilling year. 1Berkshire conducted 161 business consultations, supported the creation of 92 new jobs and $2.5 million in investment, and made strides with the Berkshire Tech Impact Collaborative and the Berkshire Blueprint 2.0.
 
It participated for the past 2 1/2 years in the U.S. Economic Development Administration-funded Berkshire Economic Recovery Project with the Berkshire Regional Planning Commission.
 
"We had an amazing grant opportunity to dive in mid-pandemic into really creating some amazing technical assistance offerings for our small business community," Lamb said.
 
"We saw over 90 businesses participate in those programs over that 2 1/2 years, all of which got high-touch individualized attention to help tackle the specific issues that they were facing in the moment. This was a highly tailored program and we saw immense outcomes from it."
 
Over the last year, participants in the program have accessed over $1 million in capital.
 
Lamb is excited about the Transplant Retention and Engagement Program to engage recent transplants to the county socially and professionally.
 
"We know we've had a lot of new folks move into the Berkshires throughout the pandemic and the years since and we want to make sure that they stay. We want to make sure that that sticky factor is really here and we know the research shows that engagement is mission critical to making that occur," he reported, adding that they are working on piloting the program in the spring.
 
This aims to help folks who have joined the community become a component part and help to be a part of the next wave of recruitment and retention to tackle the declining population problem that has been in conversation for 40 years, Lamb said.
 
Marketing was one of the top tactics for 2023, with 5.3 million impressions on Facebook and Instagram and 95,000 clicks to berkshires.org. 1Berkshire has also looked to YouTube and TikTok to appeal to younger demographics.
 
Butler reported that housing has been a pressing issue throughout the membership. While it is not something that a traditional economic development business association would wrestle with, the state is in a housing crisis.
 
"You can't have a conversation with an employer, small, medium, or large without housing being one of the first two or three things they need to talk about. It's affecting their workforce, it's affecting our ability to serve the people that live in this community and want to stay in this community and have a quality of life in this community and there's a lot of work that we have to do," he said.
 
"As an organization, our role has been pulling together partners. We were excited to be a part of the release of the Housing Vision for the Berkshires, which was the culmination of two years worth of work with a whole bunch of stakeholders from the housing arena that was released last year. A lot has gone into that work. We have a lot of data. We have a lot of specific recommendations that we've been advocating for on a local level on the state level. One of the things that you can help us with is continuing to share your stories with us and how housing is affecting you as employers or even members of our community."
 
Berkshire Bank's Berkshire/Vermont Regional President Lori Gazzillo Kiely, chair of the 1Berkshire board, said the turnout out on Thursday is a testament to the great work that 1Berkshire does for the community.
 
"We're unique in Berkshire County, we were just talking about this, as compared to other areas in Massachusetts," she said.
 
"We live in a beautiful place here over in the western corner of the state and we face different challenges than other areas but I cannot think of a better organization that is better positioned than 1Berkshire to make sure that our needs are heard at the other end of the state."
 
She said the organization was described as the "keeper of the regional agenda" at a recent executive meeting and that it was a great way to explain its purpose.
 
"The staff at 1Berkshire under Jonathan's leadership wake up every day thinking about how we can make this place better, even better than it is, it's already great but just constantly thinking about how we can make improvements," Gazzillo Kiely said.
 
"And it is one of the only organizations in the county that's focused specifically on Berkshire County's economic development and improved quality of life. For all of us who live work and visit here."

Tags: 1Berkshire,   annual meeting,   

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Mad Macs Shifts Location, Focus at Allendale Shopping Center

By Breanna SteeleiBerkshires Staff

Store manager Tim wright and co-owner Scott Kirchner in the company's new space.

PITTSFIELD, Mass. — Apple products repair company Mad Macs has moved downstairs from its previous location in the Allendale Shopping Center.

The authorized Apple repair service was established in 1998 to provide service to Apple computers and devices and has had an ever-changing history.

"Since we started, we've grown and changed and shrunk and grown again, and we've done a lot of different things," said co-owner Scott Kirchner. "We've had multiple stores. We've grown from service into retail, and now we're on the other side of that, getting out of retail and back to our roots in service."

Kirchner and co-owner Daryl Corbett were most recently located next to Walgreens in Allendale. They have now moved downstairs into Suite 101.

And while they used to sell retail and manage information technology services for businesses, that division was separated and merged with Dalton-based Renatus Solutions to form Revolution IT. They now have gone back to their roots of only repair service.

Kirchner said the COVID-era inventory shortages made retail difficult, and they went about a year without being able to obtain a computer to sell. Meanwhile, competition from Apple, online sellers, and retailers increased, while margins were low.

"Eventually it got to the point where the amount we were making doing the retail really wasn't worth it anymore," he said. "Things had changed within Apple, things sort of changed within our business model and eventually what happened is the competition got to be too much." 

Since their former space was larger than needed now that they didn't have retail, they asked the plaza owners if they could move into a smaller space as they wanted to stay in the shopping center's central location. Kirchner said they are the only Apple-authorized service within 50 miles.

"A lot of our decision to downsize was to be able to preserve to be able to continue to provide that service for the county, so people didn't have to go to Holyoke or Albany, in order to get their phones fixed and devices as well," he said.

Mad Macs is mainly run by store manager Tim Wright, who now has a more secluded space to do his repairs.

The shop's hours are 10 a.m. to 5 p.m., Monday through Friday; it is closed on weekends and holidays, and there is an elevator to access the lower level. More information here.

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