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Jessica Rufo, center, has opened Dorothy's on North Street, an expansion of her popular Dottie's Coffeeshop. With her are bartender Alyssa Baisley and bar and events manager Auron Stark
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Dottie and Dorothy's now occupy three storefronts.
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The former Mission was renovated to give Dottie's a swankier and sparklier nightlife addition.
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Jessica Rufo opened Dottie's in 2007 and named it after her grandmother.
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Family is prominent in the coffee shop.
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Dottie's Coffee Lounge Expands into Mission

By Sabrina DammsiBerkshires Staff
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Server Victoria Mason with some of Dorothy's shareable platters.
PITTSFIELD, Mass. — Dottie's Coffee Lounge has grown and evolved over the decade to become a staple of North Street.
 
Its newest "accessory" is an expansion into the former Mission restaurant that closed in October 2022.
 
The adjacent space, now named Dorothy's, was renovated to connect to the coffeehouse and expand on the "welcoming and interesting" vibe that patrons love about Dottie's but also combine it with a "louder," "swanky" "sparkly" nightlife, owner Jessica Rufo said.
 
"I think that Dorothy's will continue the Dottie's tradition in bringing people together, making them feel comfortable, making connections, making friends, and building relationships with ourselves and others," Rufo said. 
 
"I mean, I think we're all just so disconnected and I know that this space is going to awaken the parts of people that have been asleep for a while."
 
The restaurant has drinks, shareable platters and will have live performances every night during dinner services. The performances are curated by bar and events manager Auron Stark. 
 
The platter will have a different theme every couple of weeks. Maybe it'll be Italian, maybe it'll be sushi, they're going to have fun with it, Rufo said. During the first couple of weeks, Dorothy's rolled out a Mediterranean theme.
 
"You'll receive a platter of vegetables, greens, sauces, spreads, dips, [and] choose your protein. Our homemade focaccia is there to sort of entertain you before your protein comes and you can dive in that way," Rufo said. 
 
"So, no one's ever going to be sitting around being hangry here like you get this giant plate of food to eat and share and I just freakin love that. I just love, love, love this concept for everyone. I think it's for everyone."
 
They hope the changing platter theme will keep customers engaged and the staff excited about what they are serving, she said. 
 
"We want people to be able to come and have different experiences all the time … that's our job to keep our customers engaged and curious and interested. I mean, we're serving one option, so it's our job to make sure it stays interesting and alive and playful and all that stuff," Rufo said. 
 
Rufo said chef Amber Maisano has an amazing and sturdy kitchen presence with an eye toward the need for fresh whole foods. 
 
"The universe just popped her in our lap and we are so grateful … I just could not have found anyone better to do this job," she said.
 
Dottie's first expanded about 10 years ago into what was formerly a barber shop and turned it into an art gallery space. It now occupies three of the four storefronts of the building at the corner of North and Maplewood streets. 
 
That first addition gave the coffee shop a lot more empty wall space that needed to be filled. Rufo had a friend of hers curate the art in that room for a percentage of the sales for a number of years. Another local artist, Richard Britell, took over the position of the shop's art curator about seven years ago.
 
"He's amazing. He is a local artist. He had a gallery in South County and has lots of relationships with artists in the area and beyond and he has just made us look good. So, we love him," Rufo said. 
 
When Rufo opened the coffee shop in 2007, with the help from her grandparents, she wanted to bring New York City-style coffee to the community and show how "dynamic and interesting coffee is." 
 
She was very "precious with coffee," she said, selling one size and without flavors. Over time she realized she is not here to educate people; she is there to give the people what they want, she said. 
 
Soon flavors such as peanut butter mocha started to appear on the menu per requests from patrons. 
 
The coffee is not the only thing patrons influenced — they also had a hand in the decor. 
 
 Rufo decorated with donated and Goodwill furniture and items to create an "eclectic, hodgepodge." 
 
"People would come in and be like, 'I have this table that I think would be great for you' and people would just bring us stuff because it was clear that we were open to all different styles and stuff. So, over the years, we have grown and changed but the baseline of really everything we do, as far as the environment that we create, is we want it to be comfortable for everyone," Rufo said. 
 
"That's sort of what makes Dottie's a really magical place is that everyone who walks through the store feels like they belong here."
 
The shop has family pictures on the walls and an altar for loved ones who have passed. Between 2013 and 2019, Rufo lost four family members she was closest to most. 
 
"I have a very big and complicated family but they are me and I am them and it's important to me to remember that, to remind people that they came from somewhere that whether it's painful or joyful, like we're all the same," she said. 
 
Both the shop and restaurant are named after her late grandmother Dorothy "Dottie" Rufo, who passed away in 2019. Naming the space after her grandmother was a way to show her gratitude for her grandparents' help, plus she liked the way "Dottie's" sounded. 
 
"The past four years, I've lost, like every person that means anything to me, with the exception of my mother, who thankfully is still alive, but it's been really hard to imagine moving on without these people. And bringing them along with me in the space is helpful," Rufo said. 
 
"What I've learned about grief after all this loss, is every single person is carrying around a piece of grief with them and I think we hide that and we don't acknowledge that and that's what ends up being sickness in our bodies and all that stuff. 
 
"So, it really just comes down to intention. You know, and in wanting to bring my ancestors forward with me and wanting to make people feel less alone." 

Tags: business changes,   coffeeshop,   

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BRTA Focuses on a New Run Schedule

By Breanna SteeleiBerkshires Staff

PITTSFIELD, Mass. — The Berkshire Regional Transit Authority is still working on maintaining its run schedules after dropping the route realignment proposal.

Last Thursday's meeting was Administrator Kathleen Lambert's first official meeting taking over the reins; retiring director Robert Malnati stayed during a transition period that ended last month.

Lambert is trying to create a schedule that will lessen cancellations. There was a two-hour meeting the week before with the drivers union to negotiate run bids and Lambert is working with the new operating company Keolis, which is taking over from Transdev.

The board spoke about anonymous emails from drivers, which Lambert said she has not seen. iBerkshires was not able to see those letters, but has received some. 

"They were lengthy emails from someone describing themselves as concerning BRTA employee, and there was a signed letter from a whole group of employees basically stating their concerns. So, you know, to me, it was a set of whistleblowers, and that, what my understanding is that this really triggers a need for some type of process to review the merits of these whistleblowers, not going to call them accusations, but basically expressions of concern," said member Stephen Bannon.

A letter iBerkshires received spoke of unhappy drivers who were considering quitting because of decisions being made without "input from frontline staff," frustration and falling morale, and the removal of the former general manager shortly after Lambert came in.

Lambert said it's difficult to navigate a new change. She also noted many drivers don't want to do Saturday runs and it has been hard negotiating with drivers on the new runs.

"I would like you all to keep in mind that the process of change is super difficult. Transdev has been here for 20 years, and some of these drivers have never known any other operating company, the way some of the operations have been handled has been archaic," she said. "So getting folks up to speed on how a modern transit system works is going to be painful for them. So I don't want to say that I'm unsympathetic, because I am sympathetic, but I am trying to coax people along with a system that's going to seem very strange to them."

The board spoke about better communication between them and Lambert, citing cooperation will be best moving forward.

"There's just a lot of stuff in the air right now, and there are a lot of fires to put out to make this a coordinated effort. And if we don't keep our communications open and be straightforward, then you get blindsided about how you know the input that you could get from us about your position, and how you know what's going on in your direction, and we get blindsided. And I think that we have to make sure that this is a collaboration," said member Sherry Youngkin.

"Both sides have responsibilities, because in the long run, this advisory board is going to have to make decisions as to how we brought forward and if we've gone forward in a fair and helpful way. And I think that's hopefully what everybody is looking for also." 

Transdev and Keolis held a three-day recruiting event interviewing almost 40 candidates and offering jobs to eight, but only three stayed on to start training. Lambert said it was disappointing but she will keep trying to retain more people.

In her first report to the board, she noted that ridership dipped a little over 10 percent, but still remains higher than last year, adding that was because of cancellations of services because of the lack of drivers.

Like the last meeting, some of the advisory board members were torn over the start of the Link413 service, worried that the start of the service took drivers away and the numbers of riders are low.

Lambert, however, said the ridership has doubled from last month.

"As I've spoken before, we have, generally, a six-month adoption for brand-new service before you can really go in and evaluate, are you being successful based on the grant that my predecessor wrote along with the team for PBTA and RTA, we are ahead of schedule, which is pretty good, so I'm hoping that will continue to improve," she said.

Member Renee Wood said the board never approved the service, adding the only thing she could find in the minutes was a vote to accept the equipment. She said it was supposed to be put on the agenda to discuss.

"The Link413 service has been three years in the making. It's been a grant that was accepted and has been working with our partners, PVTA and FRTA, to put into place. So I don't have the entire history of how that process worked, but it's been three years in the making, and did we not understand that once we accept that grant that we were going to put in new service?" Lambert said.

The board discussed if Title VI, the Civil Rights Act, was followed with an accurate review and accurate amount of time for public comment period on the service changes and if its attorney should review if the  grant conditions were properly followed.

Lambert said changes had the 60-day comment period included in the proposed route realignment packet, giving the opportunity for the community to respond to that as well but will look into the legality of the situation with their attorney.

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