DPU Reaches Settlement Agreement with Competitive Supplier

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BOSTON — The Massachusetts Department of Public Utilities (DPU) recently entered into a settlement, also known as an Informal Remedial Plan, with Direct Energy Services, LLC, a subsidiary of NRG Energy, Inc., for its noncompliance with the DPU's requirements for competitive suppliers. 
 
The Plan is a direct result of the DPU's investigation into the company's business practices, specifically for telemarketing activities.  
 
As part of the settlement, the company will donate $101,750 to Boston Medical Center's Clean Power Prescription program, a first-in-the nation program that allows the Center's providers to write their patients' prescriptions for reduced utility bills using renewable energy generated by the hospital. The program helps to support the physical, economic, and environmental health of BMC patients. 
 
This marks the first time the DPU has posted an Informal Remedial Plan online, providing transparency for customers and illuminating to the public the DPU's rigorous oversight of competitive suppliers. The Plan was issued by Commissioner Liz Anderson in her capacity as the Delegated Commissioner overseeing regulation of licensed competitive energy suppliers in Massachusetts. 
 
"The DPU's competitive supply team has long fought to protect consumers from predatory tactics of competitive suppliers, through both formal proceedings and often unseen compliance efforts that make an impact," said Liz Anderson. "As the Delegated Commissioner for competitive supply matters, I have the privilege of leading this dedicated team so we can continue to do what is right for consumers and hold suppliers accountable for compliance with the state's laws and regulations."
 
The investigation revealed that the company did not use an introductory marketing script at the beginning of 407 calls between July 2024 and June 2025, as required by the DPU. Marketing scripts, which must be recited at the beginning of every call, are designed to provide customers with non-deceptive information regarding the competitive supply company by specifying the name of the company, that the company is a licensed electric supplier, and that the company is not affiliated with local utilities or municipal energy programs.  
 
The Informal Remedial Plan resolves the company's noncompliance in this instance.  As part of the Plan, the company will not engage in outbound telemarketing activities in Massachusetts for one year, effective December 19, 2025. Outbound telemarketing includes telephone marketing and sales activities, including contacting existing or previous customers, initiated by the company or its third-party vendors.  
 
The Plan does not affect the company's license to provide electricity supply services to existing customers in Massachusetts.  
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Pittsfield Schools Officials See FY27 Budget for 13 Schools

By Brittany PolitoiBerkshires Staff

PITTSFIELD, Mass. — Right after the School Committee voted to close Morningside Community School, members saw how it will affect the fiscal year 2027 budget

The $87,200,061 budget for FY27 remains, but funds that would have gone to Morningside are following students to four other schools. 

"As we look at the high-level totals, you notice that the total budget amount is the same. We only have so many dollars to work with. Even though that doesn't change, the composition of spending changes," Assistant Superintendent for Business and Finance Bonnie Howland explained. 

Mayor Peter Marchetti, chair of the School Committee, said this year's budget process was "extremely confusing," because of coming changes within the Pittsfield Public Schools, including the middle school restructuring. 

The proposed FY27 budget for the School Department includes $68,886,061 in state Chapter 70 funding and $18 million from the city.  A 13-school plan, excluding Morningside, saves in instruction, school services, and operations and maintenance, allowing those funds to be reinvested across the district. 

Last week, the House Ways and Means Committee released a budget that brings an additional $858,660 to PPS. This includes a rate of $160 per pupil minimum school aid, and Fair Share Amendment earmarks secured by state Rep. Tricia Farley-Bouvier and state Sen. Paul Mark. 

Morningside's pupils will be reassigned to Allendale, Capeless, Egremont, and Williams elementary schools.  For fiscal year 2027, the district had allocated about $5.2 million for Morningside.

Officials identified school's lack of classroom walls as the most significant obstacle, creating a difficult and noisy learning environment that is reflected in its accountability score.

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