DPU Reaches Settlement Agreement with Competitive Supplier

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BOSTON — The Massachusetts Department of Public Utilities (DPU) recently entered into a settlement, also known as an Informal Remedial Plan, with Direct Energy Services, LLC, a subsidiary of NRG Energy, Inc., for its noncompliance with the DPU's requirements for competitive suppliers. 
 
The Plan is a direct result of the DPU's investigation into the company's business practices, specifically for telemarketing activities.  
 
As part of the settlement, the company will donate $101,750 to Boston Medical Center's Clean Power Prescription program, a first-in-the nation program that allows the Center's providers to write their patients' prescriptions for reduced utility bills using renewable energy generated by the hospital. The program helps to support the physical, economic, and environmental health of BMC patients. 
 
This marks the first time the DPU has posted an Informal Remedial Plan online, providing transparency for customers and illuminating to the public the DPU's rigorous oversight of competitive suppliers. The Plan was issued by Commissioner Liz Anderson in her capacity as the Delegated Commissioner overseeing regulation of licensed competitive energy suppliers in Massachusetts. 
 
"The DPU's competitive supply team has long fought to protect consumers from predatory tactics of competitive suppliers, through both formal proceedings and often unseen compliance efforts that make an impact," said Liz Anderson. "As the Delegated Commissioner for competitive supply matters, I have the privilege of leading this dedicated team so we can continue to do what is right for consumers and hold suppliers accountable for compliance with the state's laws and regulations."
 
The investigation revealed that the company did not use an introductory marketing script at the beginning of 407 calls between July 2024 and June 2025, as required by the DPU. Marketing scripts, which must be recited at the beginning of every call, are designed to provide customers with non-deceptive information regarding the competitive supply company by specifying the name of the company, that the company is a licensed electric supplier, and that the company is not affiliated with local utilities or municipal energy programs.  
 
The Informal Remedial Plan resolves the company's noncompliance in this instance.  As part of the Plan, the company will not engage in outbound telemarketing activities in Massachusetts for one year, effective December 19, 2025. Outbound telemarketing includes telephone marketing and sales activities, including contacting existing or previous customers, initiated by the company or its third-party vendors.  
 
The Plan does not affect the company's license to provide electricity supply services to existing customers in Massachusetts.  
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Prospect Meadow Farm Opens New Vocational Barn

By Breanna SteeleiBerkshires Staff

A charcuterie board at the event displays fare from some of the regional producers.

PITTSFIELD, Mass. — Prospect Meadow Farm last week officially opened a new barn to sell plants and other goods it produces.

Prospect Meadow Farm Berkshires is an expansion of ServiceNet's first farm in Hatfield that has provided meaningful agricultural work, fair wages, and personal and professional growth to hundreds of individuals with intellectual and developmental disabilities since opening in 2011. 

The Berkshires farm opened on Crane Avenue two years ago and has now introduced a new vocational and unwinding space for the more than 25 farmhands who get paid a minimum wage.

"This is a facility for our folks who work on the farm to learn additional skills and do additional work," said Vice President of Vocational Services Shawn Robinson at the Friday event. "So we have a food packaging space, we've got a walk-in cooler space, we've got a floral design space, we've got a farm store room for staff, lunch room, and then a meditation room that we're standing in now, which is when you're having those hard moments and you need to get away from everything.

"This is going to be a peaceful place you can find and sort of find some comfort, and then hopefully get back to work."

The barn was built by funds from the state Executive Office of Economic Development and the state Department of Agricultural Resources that equated to around $600,000, with ServiceNet contributing around the same amount. The structure took over a year to build.

The state's Department of Developmental Services Commissioner Sarah Peterson spoke on how meaningful this farm and ServiceNet is to her and that this place is important to those who need it.

"Places like this are so crucial because they create opportunities for people living with disabilities that aren't plentiful," she said. "People living with developmental and intellectual disabilities have an unemployment rate over 25 percent five times the rate for people without disabilities, even more jarring is under appointment, which is at 80 percent. That means that four out of every five people with disabilities earn below market rate wages and have limited upward mobility.

"The building itself is really impressive, but what you're really seeing here is the result of vision. It's about opportunity, it's about community, and it's founded in the belief that every person deserves the chance to learn and work and contribute to thrive under the leadership of ServiceNet."

One aspect of the barn will be the market where produce from the farm and other local growers will be sold as well as keeping the tradition of Jodi's Seasonal, which previously occupied the location, alive with plant sales. The market will be open Monday through Saturday from 10 a.m. to 3 p.m.

"Everything you see in terms of the tomatoes, the fresh produce, that's all done with the hands of our farm hands here, individuals with disabilities who get out every single morning, get in those greenhouses, put their hands in the dirt, and make all of this happen, and this is just the start," said Robinson. "This farm is a little over a year old at this point, but give it another two years, and we hope to be growing enough food to share throughout the Berkshires."

Robinson said the farm is focused on local food security, recently partnering with the Hatfield Council on Aging and planning to work toward making enough food to partner with places in the Berkshires.

He said the barn serves the Hatfield farm and what the employees here needed.

"We've been able to learn the needs of the farm hands who work there and so we have learned that they need a comfortable break space for those times where it's hard to be out in the fields, we've learned that a quiet space for when you're going through something you need to be away from people are key, and then also we have a small farm store in Hatfield, but we've seen increasing interest in retail work from our participants, so we thought it was time for a larger-scale farm store," he said.

Robinson noted that Prospect Meadow Farm has helped the individuals working there feel valued and head.

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