Berkshire VNA is Nationally Recognized as a Superior Performer

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PITTSFIELD, Mass.— Berkshire Visiting Nurse Association (BVNA), the homecare division of Berkshire Medical Center, has been recognized by Strategic Healthcare Programs (SHP) as a "Superior Performer" for achieving an overall patient experience score that ranked in the top 20 percent of all eligible SHP clients for the 2025 calendar year.

The annual SHPBest award program was created to acknowledge home health agencies that consistently provide high-quality service to their patients. The 2025 award recipients were determined by reviewing and ranking the overall experience score for more than 3,200 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient experience a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey. This recognition marks the fourth time that BVNA has earned this honor, following recognitions in 2022, 2023, and 2024.

"Providing excellent patient care takes relentless effort, and our SHPBest award winners embody that every year. This program lets us recognize the organizations that never settle, that keep improving the patient and caregiver experience even when they're already performing at a high level. That kind of commitment deserves to be celebrated," explained Jason Ballet, President of SHP.

"Being recognized by SHP as a Superior Performer for the fourth consecutive year in a row is an incredible affirmation of how the BVNA staff lives our organizational values of compassion and respect every day," said Tejas Gandhi, Chief Operating Officer, Berkshire Medical Center. "We are grateful to our dedicated team members whose commitment, year over year, makes a meaningful difference in the lives of our patients and their families."

Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/home-health/shpbest-hhcahps, and learn more about homecare at Berkshire Health Systems at: www.berkshirehealthsystems.org/homecare.

 


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Companion Corner: Buster at Berkshire Humane Society

By Breanna SteeleiBerkshires Staff

PITTSFIELD, Mass. – There is a fun and loving boy who is ready to get a fresh start with a new family who will take care of him. 

iBerkshire's Companion Corner is a weekly series spotlighting an animal in our local shelters that is ready to find a home.   

Buster is a one-year-old Husky mix who has been at the shelter for about two months.

Canine caregiver and adoption counselor Simone Olivieri introduced us to Buster. 

"He is very sweet and social. He loves people. He likes kids. It does take him a little while to warm up to new people and build some trust. And then once you do build that trust with him, he's very goofy, and he likes to play and jump on you and mouth playfully and gently, and he does get really excited with his people that he has a strong connection with."

Olivieri said Buster was an unclaimed stray who fell on hard times before going to the shelter. Olivieri said they assume he is approximately one, but his exact age is unknown. 

She said that they are unsure of his history, but he could have some kind of soft tissue damage. They conducted X-rays, but they came back inconclusive. There are no breaks in any of his bones, but he has some periodic lameness, and some further diagnostics would be something the shelter requires. 

Furthermore, he does occasionally lift up one paw, but he does not show that he is in any pain.

"He came in pretty emaciated. We've gotten some weight on him. He's a little bit hunched in his spine. And again, the X-rays didn't show anything, but there could be something else going on that, like MRI, ultrasound could detect."

She said he needs a home and family that would be willing to keep him current with a veterinarian and able to address anything that comes up health-wise. 

"He occasionally will show these symptoms, whether it was just from an old injury or something that possibly could still bother him. So right now he is on some restricted exercise. We're doing leash walks with him only," she said. "He can't really, at this point, run around freely because he could kind of further damage that leg if there's anything really really going on there, so he's a little bit of a puzzle. Like we said, we don't know exactly what happened to him in his past, and we are trying to keep him comfortable. He's not in any pain right now, but that lameness will crop up every once in a while with him." 

But Buster can go to a home with cats and kids eight and up.

"He can go to a home with cats, and while he does like other dogs, we're saying he will do best as the only dog, just because he's got a couple medical issues going on and roughhousing with other dogs probably isn't best for him at this point. While he could have some doggy friends and go for some walks and gentle playdates with other dogs." 

"He does like kids, but again, he is a little bit kind of sensitive to some body handling and being grabbed and that kind of thing. So we just want to keep him nice and comfortable with where he goes home," she said.

Buster loves to play and be pampered. He loves walks and being out in the woods and can be silly, especially with his picky eating.

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