PITTSFIELD, Mass. — The state Department of Transportation is overloaded with applications for E-ZPass transponders.
The all-electronic tolling goes into effect on Friday. But the state's website had become so overloaded with requests at times that it crashes. MassDOT is now setting up in-person locations to get people signed up and launched a grace period to refund any additional fees incurred during the rollout.
At the Lee Service Plaza, eastbound between Exits 1 and 2, this weekend MassDOT will be on hand to process transponder applications. State Rep. Tricia Farley-Bouvier is using her office to collect the paper applications, which MassDOT is collecting every day. The applications are also available at the registry and at AAA locations.
"The online access has been extremely difficult," Farley-Bouvier said on Wednesday. "It is just jammed with so many people trying to do it."
Once a customer gets the transponder it takes some five days for the online account to be actived. Farley-Bouvier said to alleviate some of the issues, the department has crafted a fee forgiveness program.
Motorists without E-ZPass accounts will be billed by license plate; for those who haven't signed up yet or whose accounts are not yet active, include an application or account information when paying the bill to receive credit for overpayment. The fees are 30 cents per gantry, meaning a one-way trip could cost a Berkshire driver as much as $11.20 between the pay-by-plate fees and the regular tolls.
"There is an opportunity to get that extra fee waived," Farley-Bouvier said. "These fees will be adjusted to the regular Mass E-ZPass rate."
The grace period is expected to be active for six months.
Farley-Bouvier said her office will be active in helping constituents through that process as well. Despite so much of a backlog now, which has grown from just three days to more than a week to get the transponders activated, and a vendor struggling to keep up with demand, Farley-Bouvier said the program will be rolled out as planned.
The toll workers already know when their last day ends — at 10 p.m. Friday night there won't be anyone to take the tolls — and the contracts and timeline for the demolition of the toll booths have already been scheduled.
"To push it back would make the problem worse," Farley-Bouvier said. "I am approaching this as a constituent service issue."
The existing tolling websites will be shut down and the new website will be activated in conjunction with the "go live" date for all-electronic tolling.
"As of Saturday, when the new system comes online, there is more bandwidth so it will be easier," Farley-Bouvier said.
The scrambled to ensure all can sign up or activating the new accounts isn't the first problem with the roll out of the tolling system. Farley-Bouvier said earlier this summer she had constituents who signed up for the transponders at the Farmer's Market only to have them not be activated quick enough. That led the customers to take the E-ZPass lane expecting the tolls to be taken out of their account balance and instead received fines approaching $100 for a round trip.
"They were fined as if they didn't take a ticket," she said.
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Capeless Students Raise $5,619 for Charity
By Breanna SteeleiBerkshires Staff
PITTSFIELD, Mass. — Students at Capeless Elementary School celebrated the season of giving by giving back to organizations that they feel inspired them.
On Monday night, 28 fourth-grade students showed off the projects they did to raise funds for an organization of their choice. They had been given $5 each to start a small business by teachers Jeanna Newton and Lidia White.
Newton created the initiative a dozen years ago after her son did one while in fifth grade at Craneville Elementary School, with teacher Teresa Bills.
"And since it was so powerful to me, I asked her if I could steal the idea, and she said yes. And so the following year, I began, and I've been able to do it every year, except for those two years (during the pandemic)," she said. "And it started off as just sort of a feel-good project, but it has quickly tied into so many of the morals and values that we teach at school anyhow, especially our Portrait of a Graduate program."
Students used the venture capital to sell cookies, run raffles, make jewelry, and more. They chose to donate to charities and organizations like St. Jude Children's Research Hospital, Berkshire Humane Society and Toys for Tots.
"Teaching them that because they have so much and they're so blessed, recognizing that not everybody in the community has as much, maybe not even in the world," said Newton. "Some of our organizations were close to home. Others were bigger hospitals, and most of our organizations had to do with helping the sick or the elderly, soldiers, people in need."
Once they have finished and presented their projects, the students write an essay on what they did and how it makes them feel.
"So the essay was about the project, what they decided to do, how they raised more money," Newton said. "And now that the project is over, this week, we're writing about how they feel about themselves and we've heard everything from I feel good about myself to this has changed me."
Sandra Kisselbrock raised $470 for St. Jude's by selling homemade cookies.
"It made me feel amazing and happy to help children during the holiday season," she said.
Gavin Burke chose to donate to the Soldier On Food Pantry. He shoveled snow to earn money to buy the food.
"Because they helped. They used to fight for our country and used to help protect us from other countries invading our land and stuff," he said.
Desiree Brignoni-Lay chose to donate to Toys for Tots and bought toys with the $123 she raised.
Luke Tekin raised $225 for the Berkshire Humane Society by selling raffle tickets for a basket of instant hot chocolate and homemade ricotta cookies because he wanted to help the animals.
"Because animals over, like I'm pretty sure, over 1,000 animals are abandoned each year, he said. "So I really want that to go down and people to adopt them."
Kyzer and Cali are both poodles. Kyzer is the male and is 7 years old, and a little bigger than his sister Cali, who is a miniature of Kyzer and 8 years old.
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A 700-square-foot outdoor water attraction is planned for the 2.1-acre park at 30 John Street. City officials hope to have it operational by summertime.
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