BHS Urgent Care Expands Access with Online Appointment System

01:29PM / Tuesday, February 28, 2017Print Story | Email Story

PITTSFIELD, Mass. — Patients in need of urgent care treatment can now reserve their spot in line at Berkshire Health Systems Urgent Care, using a new online system that is accessible from home computers, laptops or any mobile device.
Partnering with Clockwise.MD, BHS Urgent Care allows a patient to self-schedule an appointment online, from the comfort of their home or elsewhere. The online appointment system went live on March 1.

The new online appointment system can be accessed by visiting the BHS Urgent Care website. The system can be used through any web-ready device, including computers, smart phones and tablets.

"At BHS Urgent Care, we are continually looking to enhance the patient experience, and to provide added convenience," said Dr. Ronald Hayden, medical director of BHS Urgent and Walk-In Care Services. "This new, easy-to-use online system allows greater flexibility for our patients who have tight schedules, giving them the ability to know they have a specific time when they will be seen by one of our highly experienced caregivers."

BHS Urgent Care continues to see patients on a walk-in basis, with no appointments necessary. Located at 505 East St., St. Luke's Square, in Pittsfield, BHS Urgent Care is open every day from 8 a.m. to 8 p.m., including most holidays, providing care for a wide array of minor illnesses and injuries. BHS Urgent Care is staffed by Berkshire Medical Center Emergency Department clinicians and offers care that is less costly than a hospital Emergency Department visit. Most insurance plans are accepted.

BHS Urgent Care also provides sports physicals for students participating in school athletic programs and flu vaccinations.

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Pittsfield Police Chief Retiring in January

By Brittany PolitoiBerkshires Staff
05:28PM / Monday, December 22, 2025

PITTSFIELD, Mass. — Police Chief Thomas Dawley will retire next month after 24 years with the Pittsfield Police Department, and the mayor will appoint his successor.

Dawley's last day will be on Jan. 9, and he told iBerkshires that it was "just time." He began his law enforcement career in 1995 at the Berkshire County House of Corrections and was appointed police chief in June 2024.

"Reasons for leaving are cumulative. I have been in law enforcement for almost 30 years. There is no particular reason for my retirement, I just feel that it is time," he wrote in an email.

"I love the profession and love this department. The duties, responsibilities and obligations as a Chief are very demanding. It is a lifestyle, not a job. It is a 24/7–365 days a year responsibility."

According to The Berkshire Eagle, Dawley told Mayor Peter Marchetti of his intention to retire back in April but had kept the decision quiet. Marchetti is expected to choose his successor in the next couple of weeks.

Dawley, 52, was "honored and humbled" when he was chosen two years ago to succeed Michael Wynn, he said, and he misses being an officer out in the community, as the role of chief is more administrative by nature. He described the officers and civilian staff at the department as "the best of the best" and is proud of the "second to none" dedication, professionalism, and commitment they bring to work every day.

"Policing is different than it was 10-20 years ago and the profession is being tested daily," he noted.

"I want a new challenge and preferably something that does not involve law enforcement, but I am definitely not ruling it out!"

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