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A portion of the newly renovated Mount Greylock Regional School sustained significant water damage after a joint on a water main pipe failed on Friday.

Pipe Failure Causes 'Significant Flooding' in Mount Greylock School

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Crews work on cleaning up water in the hallway of Mount Greylock Regional School on Friday after a joint failure on a water main pipe failed on Friday.

WILLIAMSTOWN, Mass. — A portion of the newly renovated Mount Greylock Regional School sustained significant water damage after a joint on a water main pipe failed on Friday, Superintendent Kimberley Grady said in an email to the school community on Saturday evening.


Offices in the Guidance Suite sustained water damage when the water main pipe joint failed on Friday, causing flooding.
 

A "T-joint" failed in the wall between the Guidance Suite and first-floor bathrooms located near the gymnasium, causing the water to flow upward and shower through the ceiling tiles into the Guidance Suite and bathrooms.

According to the email, the water was quickly turned off, but "significant flooding" did occur in the Guidance Suite, bathroom and hallway leading to the gym. In the Guidance Suite, all offices have some water damage; Grady said some records got wet but nothing that can't be replaced.

Grady said in her email that contractors spent Saturday drying out the spaces and preparing them for restoration. Initial estimates are for the Guidance Suite to take between six and eight weeks to restore.

The bathroom should be restored much more quickly, as there was less damage, Grady said. The hallway is being evaluated for water damage.

As of 8 p.m. Saturday, Grady said, staff has laid out all wet items to start the drying process, met with the insurance company, contacted the flooring company and developed a plan to relocate guidance staff as well as safely dry and store confidential student files during the restoration process. The electrical work has been inspected, she said.

There will be some disruption to staff and students, she said: The guidance staff is being relocated to the library, so classes that were taught in the library will have to be moved to other classrooms in the academic wing for the duration of the restoration. 

Grady said in the email that In conjunction with the school's insurance company, a root cause analysis is being done to find out why the T-joint failed. An insurance adjuster has been in and has asked that school bring in an engineer to look at the pipes on Monday.

This is not the first pipe leak the school has experienced, she said, there was one in the art room in October or November and in the stained glass room just two weeks ago.


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National Grid Hosts Customer Assistance Events In The Berkshires

WALTHAM, Mass. — National Grid will hold a series of in-person Customer Assistance Events this December. 
 
As colder weather sets in, these events are designed to help customers manage winter energy bills and explore cost-saving programs.
 
In Berkshire County:
  • Dec. 4 – Town Library, Williamstown, 4:00pm – 8:00pm, 1095 Main Street, Williamstown
  • Dec. 5 – National Grid Great Barrington Office, 11:00am – 2:00pm, 927 South Main Street, Great Barrington
  • Dec. 5 – Sheffield Bushnell-Sage Library, 5:00pm – 8:00pm, 97 Main Street, Sheffield
Many of these events will continue to take place at local senior centers, making it convenient for older residents to access personalized assistance. Attendees at any location will have direct access to National Grid Customer Service Specialists, who can provide personalized guidance on payment options and energy solutions to meet each household's needs.
 
"As December begins, customers still have opportunities to find support and manage energy costs," said Bill Malee, chief customer officer, National Grid. "We're proud to host many of these events at local senior centers, ensuring customers have easy access to the support they need. Our in-person events are a great way for customers to connect with our team, learn about flexible payment options, and discover energy-saving programs that can help make a real difference this season."
 
Customers attending in-person events will have the opportunity to meet with representatives from National Grid, who will be on-site to assist with billing issues and provide information on:
  • Enrolling in National Grid's new Payment Assistance Bundle
  • Enrolling in Budget Billing
  • Enrolling in the Energy Discount Rate (for qualifying customers)
  • Scheduling home energy assessments and sharing information on other energy efficiency opportunities for homes or businesses 
These events are part of National Grid's broader commitment to affordability and reliability. Customers can also access support by calling 1-800-233-5325.
 
National Grid customers can now sign up for a new Payment Assistance Bundle. The bundle combines three solutions to make it easier for managing energy costs and paying down past due amounts over a 12-month period.
  • Deferred Payment Agreement: Spread out past-due balance into future monthly payments.
  • Automatic Monthly Payments: Automatically deduct payments from your bank account each month and avoid missing due dates.
  • Budget Plan: Break down annual energy costs into balanced monthly payments, making it easier to budget and plan expenses.
Customers interested in enrolling in the Payment Assistance Bundle can do so online by visiting ngrid.com/hereforyou, at an in-person event, or by calling 1-800-233-5325.
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