BHS Launches Nurse Line to Support Patient Access to Care

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PITTSFIELD, Mass — Berkshire Health Systems (BHS) announced the launch of the BHS Nurse Line, a new service that offers community members access to a free, easy-to-use phone line, staffed by experienced Berkshire Health Systems nurses. 
 
Patients can call 855-855-2000 from 8am-4pm Monday through Friday, and the BHS Nurse Line team will help patients determine whether they should rush to the nearest Emergency Department, go to BHS Urgent Care, schedule a virtual visit, or call to make an appointment with an office-based primary or specialty care provider.
 
"During the height of the COVID-19 pandemic, we used the BHS COVID hotline to help thousands of people in the Berkshires get tested, treated, and vaccinated," said Darlene Rodowicz, BHS President and CEO. "We found that this service was incredibly effective in reaching patients across our community, and we are committed to advancing this very personal, patient-focused model of care for the region. We understand that illness or minor injuries can happen any time, and finding the right care can sometimes feel overwhelming – we created the BHS Nurse Line to meet this challenge head on."
 
Robert Shearer, Administrative Director of BHS Urgent Care will manage the Nurse Line and lead the team of dedicated nurses aiming to provide each caller the support they need from basic health questions, to act as a bridge for patients in-between primary care providers by helping them schedule Urgent Care visits, either in-person or virtually.
 
"Berkshire Health Systems is the leading provider of care across the region, and we are proud to serve patients across Berkshire County and beyond," said James Lederer, MD, BHS Chief Medical Officer and Chief Quality Officer. "The BHS Nurse Line is an important part of our commitment to our mission—to advance health and wellness for everyone in our community, and we are excited to see how this new service will make navigating certain health care situations as easy as picking up the phone."
 
In addition, the clinicians on BHS Nurse Line will help fill other important roles in the health system, including following up with patients about certain types of test results, and providing guidance and support for the more than 1,000 patients community who rely on Warfarin, a blood-thinning medication commonly prescribed for cardiac care.
 
For more information on the BHS Nurse Line, visit berkshirehealthsystems.org/nurseline.

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Congressman Neal Talks With Reid Middle School Students

By Brittany PolitoiBerkshires Staff

Congressman Neal answered questions from students as part of their civics projects. 

PITTSFIELD, Mass. — U.S. Rep. Richard Neal answered questions from an eighth-grade class at Reid Middle School on Thursday. 

Students in Susan Mooney's class prepared questions related to their civics projects, ranging from government transparency and U.S. Immigration and Customs Enforcement to sports to mental health.  

"Be discerning, be fact-driven, and you know what? As I say to my own children, resist emotional decision making," Neal told the class. 

"You generally will come up with the wrong decision if it's very emotional, and the other part I can give you, an important part of my career: you're always going to give a better answer tomorrow." 

In Massachusetts, eighth-grade students are required to complete a civics project focusing on community issues, research, and action.

Students focusing their project on ICE said they found that the U.S. Department of Homeland Security is tasked with protecting citizens. They asked Neal why ICE is controlling DHS when agents "do the opposite." 

"ICE needs to be reformed and restrained, but a lot of it has much to do with the president's position on it," he said, adding that the fundamental job of the federal government is to protect its people. 

"We just need to know who's in the country for a variety of reasons. When the president says he's rooting out the criminals, nobody disagrees with that, but that's not what's happening, is it? It's now people that are just showing up in the courthouse to do what we call 'regularizing their status' that are being apprehended." 

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