PCTV Welcomes New Digital Navigator To Empower Community

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PITTSFIELD, Mass. — Pittsfield Community Television (PCTV) announced the hiring of Samuel Pascual, who will serve as the organization's new Digital Navigator.

His role is a one-year, grant-funded position designed to promote digital equity through community media centers. In this role, Pascual will help bridge the digital divide in the Pittsfield area by providing hands-on assistance and education to community members seeking to enhance their digital literacy and access vital online resources.

Funding to hire the Digital Navigator position at PCTV was provided by the Alliance for Digital Equity, which serves four western Massachusetts counties, facilitating solutions to ensure everyone has equal access to digital equity.  Having digital equity means that all people have access to the skills, computer equipment, and reliable high-speed internet needed to operate in the digital world.  

As the Digital Navigator, Pascual will work closely with individuals and organizations throughout Pittsfield and Berkshire County to address digital inequities in these areas. Through workshops, one-on-one consultations, and community outreach, PCTV plans to empower residents to navigate the ever-evolving digital landscape confidently and effectively.

Pascual will also broaden the reach of digital equity by hosting 'train the trainer' programs and workshops, whereby staff in key non-profit organizations throughout the Berkshires are provided resources and skills to reach their affected communities.

"We are excited to welcome Samuel to the PCTV team," said Shawn Serre, Executive Director of Pittsfield Community Television. "Digital literacy is more important than ever, and having a dedicated Digital Navigator ensures we can support our community in accessing the tools and knowledge they need to thrive in today's digital world." 

Serre added that the new Digital Navigator position aligns well with the nonprofit's mission of empowering residents through technology. 

"We are grateful to the Alliance for Digital Equity for this funding and for partnering with PCTV to reach even more people in our community with these services," he said.   

Pittsfield Community Television has long provided a platform for local voices and stories to be shared. The addition of the Digital Navigator role underscores PCTV's commitment to evolving with the needs of its audience and ensuring that no one is left behind in the digital age, noted a press release.

Pascual brings a background in cyber-security and cyber-hygiene training and town planning with contractors for Spectrum and Cox Internet throughout the New England area. Their passion for community engagement and technology makes them an ideal fit for this role.

"I'm excited to join PCTV as the new Digital Navigator," said Pascual. "I look forward to working with the Pittsfield and greater Berkshire community to ensure everyone has the tools and confidence to access opportunities and resources online."

An hour-long interview with Samuel Pascual hosted by Shawn Serre on WTBR's 'Morning Drive' radio show can be watched on PCTV Select and at https://pittsfieldtv.org/program/?id=51943

Community members interested in learning more about digital literacy resources or scheduling a consultation with the Digital Navigator can contact PCTV at navigator@pittsfieldtv.org or 413-445-4234 ext.0121 for those uncomfortable with email.

Further information on Digital Navigation services provided by PCTV, as well as other organizations, can be found at: https://www.413cares.org/digital-equity.


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Pittsfield's DPW Czar Talks Snow Plowing

By Brittany PolitoiBerkshires Staff

PITTSFIELD, Mass. — Staffing shortages continue to stretch Pittsfield’s public works employees thin during winter storm events.

On Monday, Commissioner of Public Services and Utilities Ricardo Morales updated the Public Works Committee on snow operations. Last winter, snow maintenance and winter overtime were overspent by nearly $1.2 million, and Pittsfield saw a total of 4.77 feet of snow. 

"We place safety over everything else when we do the work we do, and one of those main things is to ensure that we have safe access for emergency vehicles. Then we consider equity, efficiency, and cost control," Morales explained. 

"… We have to do the work we're doing and if the budget is at the end of the day, at the end of the year in the negative, then we have to make sure that we can replenish that by some other means and that's why, very often, almost every year, I have not seen a year where we have not done this, we come back to the City Council to ask for funds to replenish some of the funds spent on snow and ice." 

The region saw more than a foot of snow earlier this year, and it continued to fall on Tuesday. Snow accumulation is significant because of freezing temperatures. 

This winter season to date, 4.5 feet of snow has fallen on Pittsfield, and contractors worked more than 4,000 hours.

Morales cited contractor availability, contractor rates and insurance, staffing shortages, and increasing weather unpredictability as the main challenges for snow removal operations in fiscal year 2025.  Staffing shortages continue in 2026, as the Highway Division has seven vacancies, causing "a major issue" when it comes to maintaining around-the-clock staffing during storms. 

Contractors have been brought in to supplement with larger vehicles, and Deputy Commissioner Jason Murphy and other employees have been plowing while they should be focused on quality control.  Morales pointed out that the city has worked with contractors to provide better pay and insurance standards for this winter season. 

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