PowerSchool Offers Identity Monitoring in Wake of Data Breach

By Stephen DravisiBerkshires Staff
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WILLIAMSTOWN, Mass. — Families of school-children concerned about the PowerSchool data breach announced last year can sign up for two years of free identity monitoring services paid for by the school information system vendor.
 
Mount Greylock Regional School interim Superintendent Joseph Bergeron mentioned the offer at last week's meeting of the School Committee and said he was hoping to spread the word through as many channels as possible.
 
"We have plenty of folks whose emails have changed," Bergeron said, pointing out the difficulty in reaching every former student or staff member who could have been affected by the data breach.
 
Bergeron said a link has been added to the district’s website to connect people directly to PowerSchool to sign up for the complementary identity monitoring.
 
The PowerSchool website explained that the service is available regardless of whether an individual's data was part of the breach:
 
"PowerSchool is offering complimentary identity protection services including, if applicable, credit monitoring services, for involved students and educators, regardless of whether an individual’s Social Security Number/Social Insurance Number was exfiltrated. In countries outside of the U.S. and Canada where the provider provides such services, PowerSchool is offering two years of complimentary identity protection services for all students and educators whose information was involved, regardless of what information about an individual was exfiltrated."

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National Grid Hosts Customer Assistance Events In The Berkshires

WALTHAM, Mass. — National Grid will hold a series of in-person Customer Assistance Events this December. 
 
As colder weather sets in, these events are designed to help customers manage winter energy bills and explore cost-saving programs.
 
In Berkshire County:
  • Dec. 4 – Town Library, Williamstown, 4:00pm – 8:00pm, 1095 Main Street, Williamstown
  • Dec. 5 – National Grid Great Barrington Office, 11:00am – 2:00pm, 927 South Main Street, Great Barrington
  • Dec. 5 – Sheffield Bushnell-Sage Library, 5:00pm – 8:00pm, 97 Main Street, Sheffield
Many of these events will continue to take place at local senior centers, making it convenient for older residents to access personalized assistance. Attendees at any location will have direct access to National Grid Customer Service Specialists, who can provide personalized guidance on payment options and energy solutions to meet each household's needs.
 
"As December begins, customers still have opportunities to find support and manage energy costs," said Bill Malee, chief customer officer, National Grid. "We're proud to host many of these events at local senior centers, ensuring customers have easy access to the support they need. Our in-person events are a great way for customers to connect with our team, learn about flexible payment options, and discover energy-saving programs that can help make a real difference this season."
 
Customers attending in-person events will have the opportunity to meet with representatives from National Grid, who will be on-site to assist with billing issues and provide information on:
  • Enrolling in National Grid's new Payment Assistance Bundle
  • Enrolling in Budget Billing
  • Enrolling in the Energy Discount Rate (for qualifying customers)
  • Scheduling home energy assessments and sharing information on other energy efficiency opportunities for homes or businesses 
These events are part of National Grid's broader commitment to affordability and reliability. Customers can also access support by calling 1-800-233-5325.
 
National Grid customers can now sign up for a new Payment Assistance Bundle. The bundle combines three solutions to make it easier for managing energy costs and paying down past due amounts over a 12-month period.
  • Deferred Payment Agreement: Spread out past-due balance into future monthly payments.
  • Automatic Monthly Payments: Automatically deduct payments from your bank account each month and avoid missing due dates.
  • Budget Plan: Break down annual energy costs into balanced monthly payments, making it easier to budget and plan expenses.
Customers interested in enrolling in the Payment Assistance Bundle can do so online by visiting ngrid.com/hereforyou, at an in-person event, or by calling 1-800-233-5325.
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