PITTSFIELD, Mass. — Pittsfield Co-operative Bank has hired Felicia Sayers as assistant branch manager of its South Street location. 

 

Sayers brings with her a strong track record of supervising staff, overseeing branch operations, and mentoring team members, all while maintaining her own portfolio of responsibilities — from opening complex account types and processing loan applications, to ensuring daily compliance and vault cash management. She is certified in an extensive range of financial platforms and is a licensed notary public and Nationwide Multistate Licensing System holder.

 

She most recently was an asset quality collector at Greylock Federal Credit Union, where she facilitated a variety of teller, member service, and collection-related tasks for its members in compliance with established policies, strategies and procedures. Prior to that, Sayers held key roles at TD Bank, where she supervised teller teams, managed vault operations, and trained new hires across Berkshire County. She has consistently been recognized for customer satisfaction and sales performance, winning multiple awards for the highest amount of sales and referrals.

 

"Felicia's extensive knowledge of banking and dedication to helping the community makes her a great asset to the Co-op Bank team," said Reinaldo Roman, vice president and branch manager. "We are excited to have her be a part of our South Street team."

 

Beyond her professional achievements, Sayers has generously volunteered for more than 10 years with organizations such as Labor Lenten of Love building care packages for the homeless in Berkshire County, as well as Berkshire Dream Center clothing drives and holiday wrapping events. When she's not busy managing branch operations and helping members, you can find Sayers volunteering at the Habitat for Humanity's Women's Build and with Thanksgiving Angels fundraising, as well as numerous community events including annual parades in North and Central County.