Adams Library Pulls Service Animal Policy After Outcry

The Adams Free Library, currently undergoing renovations that will make it more handicapped accessible, is reviewing a policy on service animals to ensure it's not discriminatory.

ADAMS, Mass. — A policy on how to regulate certain animals within the library stirred up a firestorm of angry emails and posts questioning its legality and potential discrimination.

Library Director Deborah Bruneau on Monday said there was never an intent to discriminate against anyone. The policy has been sent to town counsel for review and the trustees have been contacted about tabling the vote taken at last week's meeting.

"My biggest mistake, other than not running it by town counsel, as far as I can tell, was including the word 'service' with 'therapy.' Our issue here has been with knowing whether an animal is actually a service animal or if it is just a pet," Bruneau said. "Pets are not allowed in the building. The therapy dog let loose in the building was a very bad experience for everyone present."

Many of the responses questioned the library's right to ask that the service animal owner to present any certification or to detain the owner at the front desk while other patrons are informed of the animal's presence. Bruneau said the only goal of the policy was to make sure the animals are kept under control and clean.

"I just wanted the staff to have a policy in place stating that animals in the building must be under the direct control of the owner at all times and that the owners must clean up after their animals," she said.

Bruneau said the policy will be revisited after town counsel reviews it.

"We would never discriminate against any service animal or person in this building," she said.

According to the Americans With Disabilities Act, service animals must be allowed in "all areas of the facility where the public is normally allowed to go." They can, however, be required to be leashed and kept under control.

The American Library Association recommends that library staff ask if an animal is a pet: "If people say an animal is a service animal, take them at their word and let them bring the animal into the library with them."

The Library Trustees adopted a policy for service animals.

Original post: Sunday, Dec. 14, 2014, 10:11 a.m.

ADAMS, Mass. — The Adams Free Library has instituted a service/therapy animal policy.

The Library Trustees adopted the new policy on Tuesday afternoon that creates a protocol for patrons who need their animals in the building.

Library Director Deborah Bruneau said normally animals are not allowed into the library but because of an influx in cases, the library needs a policy.

"My No. 1 fear is kids petrified of dogs and that kind of thing. The first incident we had there was a dog let loose in the library," Bruneau said. "I am hoping we are being fair to both the person with a service animal and as well as our patrons that is the basis of this."

The new procedure states that the first time a person with an animal enters the building the owner must provide the animal's certification to the front desk.

Because some patrons may be allergic or afraid of the animal, the owner will be asked to remain at the front desk while notices are hung up and the patrons are made aware of the animal's presence.

The owner must keep the animal under direct control at all times and keep the animal clean and clean up after it while it is in the building.

Bruneau also told the trustees that the library will have to be closed another three days to finish some renovation work.

She said the roof is largely complete except for a drain that has to be totally reconstructed. She said a lot of the work cannot be finished until the electrical work is complete. She said some of this work has been delayed for three months because the electricians cannot find a special panel.

She said although some aspects of the renovation have slowed, the front entrance is mostly complete.

"The big news is last Friday they opened the front entrance. It is not fully opened but the public side is opened," she said. "Most of the people that have been coming in have been very pleased."

Bruneau said the library will receive far less money in state aid this year because of state cuts. She said last year they received $10,114 but expects to receive $6,856 this year. She said the library has been working with the town to slowly increase its materials budget.  

She said the library's microfilm newspaper subscription will increase the materials line item by 9 percent so some state aid must be used. She said the former North Adams Transcript subscription cost $1,600 but The Berkshire Eagle's is $3,300 a year. 

New Pet Food Pantry Helping Adams, Area Pet Owners

By Breanna SteeleiBerkshires Staff
12:16PM / Monday, December 22, 2025

Kathy Hynes, right, and Tammy Baker have been collecting pet food for the pantry since October.

ADAMS, Mass. — Santa was at the former Firehouse Cafe on Saturday greeting pet owners as volunteers gave out bags of food for pet owners in need. 

Kathy "Skippy" Hynes and Tammy Baker collected donations to start the pet food pantry in late October.

"I know owning pets and running a rescue how very expensive everything is, and I know that I'm fortunate enough to be able to have money to feed my animals and get what I need and run the rescue. But there's a lot of people that aren't so lucky, and the goal is to never have to surrender your pet because you can't afford to feed it," said Hynes, who runs a dog rescue.

Donations can be dropped off at Town Hall; the pantry will be open once a week for those who need pet food.

"So we're just trying to help, and even if it's only to get them over a hump, they come in once or twice, and then they don't come back for a few weeks," Hynes said. "That's fine, but it's the whole idea of trying to get them over that little hump, because it's giving somebody 10 pounds of food, maybe all it takes, and they can say, now, hey, I got some money for gas."

On Saturday, Hynes was open with help from the Adams Fire Department. Even Santa Claus showed up and greeted kids and took pictures.

Hynes hopes to keep the pantry going until February, and also plans to work with her veterinary team from South Deerfield to bring a low-cost vaccination clinic in the spring.

"Donations are greatly appreciated, and the goal is to keep this going through Valentine's Day, and then our long-term goal is to have our veterinary team do a low cost vaccination clinic late spring," she said.

Hynes is no stranger to helping animals as she runs her own rescue, Got Spots Etc. She donates food to rescues all over the area. She even recalled sending more than 6,000 pounds of feed for animals in North Carolina after it was devastated by floods last year.

A few firefighters brought on of the rescue trucks and had it lighted up out front to let people know they were there as well as helped bring food to some resident's cars. 

Fire Chief John Pansecchi thanked the firefighters for being there as well as Hynes.

"I think it's a great thing she is doing for the animals," he said.

Hynes will post on her Facebook page to let people know when she will be open with the pet food pantry. She said she will try to be open at the former Firehouse Cafe on Wednesdays for an hour but that might change.