SVHC Announces DAISY Award Winner

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BENNINGTON, Vt. — Kathleen Cloud, RN, of the Emergency Department (ED), was the April recipient of the DAISY Award for Extraordinary Nurses at Southwestern Vermont Health Care (SVHC).
"What patients notice most about Kat is her professional and caring manner. She knows how to make room, even during a very busy shift, for what matters most," said Pamela Duchene, PhD, APRN, SVHC's chief nursing officer and vice president for Patient Care Services. "We are so grateful to have Kat working in our Emergency Department."
Duchene gave the award during a surprise presentation in the Emergency Department at Southwestern Vermont Medical Center (SVMC) on the morning of April 11, 2022.
Cloud received two nominations from patients.
The first nominator wrote, "Kat has…, every time, displayed the utmost respect for me as a patient, a mother, a woman… and is just one of the nicest, [most] accurate, and caring nurses."
The second nominator described her as "beyond professional… With everything that was going on in the ER, she kept her composure and went above and beyond for  other patients and myself… She was, for lack of a better word, incredible."
On having received the award during the surprise ceremony, Cloud was "emotionally excited." "It's a bit deal to get the recognition."  
Cloud holds an associate's in nursing from Vermont Tech and is due to finish her bachelor's in nursing at Castleton University within the next 3 months. She has worked as an RN at SVMC for 8 years, before which she worked as an ED tech and an Emergency Department support staff member.
The DAISY Award is part of a national merit-based recognition program established by the DAISY Foundation. It celebrates nurses' education, training, and skill. Nominations can be submitted by patients, families, physicians, and colleagues. All nominations are blinded, so that they are anonymous before being reviewed by a selection committee. One nurse is then chosen as the DAISY Award winner. DAISY Awards are presented on a regular basis, usually bi-monthly or quarterly.

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Medical Matters Weekly Welcomes Dartmouth Health's Diversity Officer

BENNINGTON, Vt. — Dartmouth Health's new Vice President of Diversity, Equity, Inclusion, and Belonging (DEIB) Teresa Malcolm, MD, FACOG, MBA, will be the next guest on Medical Matters Weekly at 12 p.m. on Wednesday, May 18.
The show is produced by Southwestern Vermont Health Care (SVHC) with cooperation from Catamount Access Television (CAT-TV). Viewers can see Medical Matters Weekly on and The show is also available to view or download as a podcast on
Malcolm served most recently as chief executive officer at the coaching firm Master Physician Leaders. She also currently serves as associate program director for the American Medical Women's Association's Leadership Certification Program. She is a professional certified coach by the International Coaching Federation and is certified to coach executives and healthcare teams to build cultures of inclusion. As the vice president of DEIB, Malcolm will develop and lead an interdisciplinary and cross-departmental office and will be responsible for integrating DEIB values into all aspects of Dartmouth Health's culture, goals, metrics, and strategic operating plan.
While serving as a chief medical officer at Banner Health in Phoenix, Arizona, from 2016 to 2019, Malcolm provided clinical leadership to a tertiary care center offering inpatient, emergent, and same-day services provided by more than 1,000 specialty physicians, more than 300 advanced care providers and 1,500 associates to meet the needs of a growing community. While in this role, Malcolm directly participated in organizational planning and decision making and was the sole physician member of Banner Health's Diversity, Equity, and Inclusion Council. During her involvement on the council, diversity increased significantly at all levels, and team member resource groups provided support to veterans, women in leadership, and multicultural and LGBTQ+ communities.
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