SVHC Announces DAISY Award Winner

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BENNINGTON, Vt. — Brittany Felton, RN, a Medical/Surgical nurse, was the May recipient of the DAISY Award for Extraordinary Nurses at Southwestern Vermont Health Care (SVHC).
 
"Patients appreciate Brittany's motivational spirit and her extraordinary attention to their unique needs," said Pamela Duchene, PhD, APRN, SVHC's chief nursing officer and vice president for Patient Care Services. "As one family member put it, she helps patients feel more like themselves."
 
Duchene gave the award during a surprise presentation on 2 West at Southwestern Vermont Medical Center (SVMC) on the afternoon of Wednesday, May 11, 2022.
 
Felton received three nominations from patients.
 
One nominator wrote, "Brittany took time to really explain what I must do. She really encouraged me to work hard to get better. She pushed me to … focus on my recovery … She was a great cheerleader."
 
In another nomination, the patient's spouse described Brittany's genuine compassion and her willingness to listen, including how she talked the patient through the anxiety of her diagnosis and comforted her feelings about being away from her family during the weeks of her hospital stay.
 
"I was very glad to see her training a nursing student on one of [my wife's] last days [in the hospital]," the patient's spouse wrote.  "They picked the exact right person for training."
 
After having received the award, Felton said, "I feel overwhelmed. The love and support I get from SVMC has made me the nurse that I am today, and it's an amazing feeling to be recognized for it. Each of the patients who nominated me have a special place in my heart."
 
Felton holds an associate's in nursing from Vermont Tech. She has worked as an RN at SVMC for 6 years. Previously, she worked as an licensed practical nurse in a private-care capacity.   
 
The DAISY Award is part of a national merit-based recognition program established by the DAISY Foundation. It celebrates nurses' education, training, and skill. Nominations can be submitted by patients, families, physicians, and colleagues. All nominations are blinded, so that they are anonymous before being reviewed by a selection committee. One nurse is then chosen as the DAISY Award winner. DAISY Awards are presented on a regular basis, usually bi-monthly or quarterly.

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Coggins Auto Group Celebrates Five Years

By Breanna SteeleiBerkshires Staff
BENNINGTON, Vt. — The family-owned Coggins Auto Group is celebrating five years of operations: Coggins Toyota of Bennington and Coggins Honda of Bennington, and Coggins of the Berkshires in nearby Massachusetts.
 
Mike Coggins purchased three dealerships — Honda, Toyota and Ford — in 2020 with a goal to restore trust and a "true sense of community-minded dealership culture." 
 
"My primary focus from day one was bringing back that connection to the region," Coggins had said back in 2021. "This area values real relationships. They want to know the people they're doing business with. We set out to rebuild that trust."
 
The Ford dealership was sold off in 2023 and Coggins of the Berkshires, with sales and services for used cars, opened the same year in Pittsfield, Mass. 
 
According to Coggins Auto Group, the dealerships had social media ratings of two stars when they were purchased; now all Coggins locations are garnering more than four stars in customer satisfaction reviews. 
 
"We sell cars, and we fix cars, and our goal is just to make our customers happy, and keep our employees happy, and that's what's made this really work these last few years," said General Manager Scott O'Connell.
 
Coggins Auto Group is also involved in events that benefit the community, including its popular annual charity golf tournament that funds local charities and organizations such as the Bennington Little League.
 
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