PITTSFIELD, Mass. — Greylock Federal Credit Union announced the promotion of Crystal Garneau to branch manager of its West Street branch in Pittsfield.

 

"I am thrilled about Crystal's tenure as manager of the West Street branch," said Senior Vice President, Retail Services Robert Sims. "This is our busiest location and I couldn't think of a better person to lead the team there."

 

In her role, Garneau oversees all activities for the West Street branch, manages the location's 15 staff, and plays an active role in business development. Key responsibilities include, but are not limited to, originating mortgage and home equity loans, overseeing branch compliance, originating and underwriting consumer loans, and maintaining a wide variety of member accounts.

 

Garneau started her career with Greylock as a branch training and development specialist in December 2021. Prior to joining Greylock, Garneau was a manager with Wayfair, a branch manager with Berkshire Bank and a multi-unit team leader with H&R Block.

 

"I loved my role in Training and Development," Garneau said, "but I really look forward to working in a role where I can more directly help the members."

 

Garneau earned a Master of Business Administration from Southern New Hampshire University in June 2023. A lifelong resident of the Berkshires, Crystal currently resides in Pittsfield with her son Logan and their two cats.