Greylock Federal Promotes Assistant Vice President, Retail Services/Teller Operations Manager

08:14AM / Wednesday, February 21, 2024Print Story | Email Story

PITTSFIELD, Mass. — Greylock Federal Credit Union announced the promotion of Megan Hagen to Assistant Vice President, Retail Services/Teller Operations Manager.

"Megan has been a valued and trusted part of our team for more than 16 years now," said Senior Vice President, Retail Services Robert Sims. "We are thrilled to have her in this new role, where I'm confident she will help our team to continue to improve our great service."

In her role, Hagen will coordinate and implement specialized training and resources to further improve branch operations, while helping to maintain compliance requirements and the quality of teller operations throughout the branch network, ATMs, Video Teller Services and shared branch services.

Hagen started her career with Greylock as a part-time teller at the Williamstown branch.

"I'm very excited about my new role," Hagen said. "We've got a great team and we're excited to make some positive improvements for our Members."

Hagen lives in Adams with her son, Nolan, and daughter, Sabrina.

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State Health Secretary Hears Berkshire County's Mental Health Needs

By Sabrina DammsiBerkshires Staff
05:12AM / Thursday, October 15, 2026

PITTSFIELD, Mass. — Berkshire County has unique needs and approaches to address mental health in the community–something mental health professionals and local officials highlighted to Health & Human Services Secretary Kiame Mahaniah during his visit to Pittsfield.

Mahaniah leads the state's Executive Office of Health and Human Services, which comprises 11 agencies and the MassHealth program and oversees the state's mental health policies, programs, funding, and access to care.

The aim of his statewide community mental health tour is to understand what's happening all over the state with mental health, state Rep. Tricia Farley-Bouvier said.

His first stop in Pittsfield on Wednesday was County Ambulance, which focused on the mental health of older adults and the collaboration effort with Berkshire Regional Planning to create a program of peer mentorship for older adults, she said.

"It was the first time I heard about the peer support program they're trying to put together between BRPC and County Ambulance. So, we're in a position of being learners. Listeners first, that's the first job of a legislator," Farley-Bouvier said.

"We're happy to have these opportunities, and then link arms with our local providers to do the advocacy, knowing that the secretary really gets it and really cares. This is not the first time he's been to Berkshire County, and it is terrific to know that he really is focusing on the whole state."

Following the visit to County Ambulance, Mahaniah and other officials went to the Brien Center's Community Behavioral Health Center, located at 359 Fenn St., which serves as a central access point for urgent behavioral health needs.

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