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The nursing team at the Kendall Emergency Department at Southwestern Vermont Medical Center, pictured here, recently received national recognition for excellence.

SVMC Recognized for Excellence in Emergency Nursing

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BENNINGTON, Vt. — The Kendall Emergency Department at Southwestern Vermont Medical Center has been selected as a recipient of the Emergency Nurses Association's 2024 Lantern Award for demonstrating excellence in leadership, practice, education, advocacy and research performance.
 
The Lantern Award showcases emergency department's (ED) accomplishments in incorporating evidence-based practice and innovation into emergency care. As part of the application, EDs are encouraged to share stories that highlight a commitment to patient care, in addition to the well-being of nursing staff. The award serves as a visible symbol of a commitment to quality, safety and a healthy work environment.
 
"Being on the front lines of patient care in our community comes with unique challenges and triumphs," said Pamela Duchene, chief nursing officer and vice president of patient care services at SVMC. "For our ED team to be recognized among just 94 departments, nationwide, demonstrates the level of excellence and commitment that has been fostered here."
 
The Kendall Emergency Department at SVMC is also the first ED in Vermont to receive the award.
 
"This honor highlights the collaborative decision-making and shared governance within our ED," said Jill Maynard, director of emergency nursing at SVMC. "This leadership model is a key attribute of our success, giving our team the tools and support they need to provide skilled and compassionate care to our patients."
 
In addition to influencing care within the organization, SVMC emergency staff are empowered to be leaders beyond the health system, impacting nurses and other health-care providers throughout the state and country. In the last three years, SVMC's ED nurses have presented at local, regional and national conferences on topics including cultural humility, harm reduction, design considerations for emergency psychiatric care, and orientation strategies for new emergency registered nurses.
 
SVMC President and CEO Thomas A. Dee congratulated the ED team on receiving the 2024-2027 Lantern Award, and noted that this honor is all the more impressive for being earned during a multiphase renovation of the ED space, part of the VISION 2020: A Decade of Transformation capital campaign.
 
"This team never wavered in their care and commitment to excellence during the renovation of the Kendall Emergency Department, approaching any impact with flexibility and resourcefulness," said Dee. "They truly exemplify SVMC's mission of providing exceptional care and comfort to the people we serve."
 
SVMC's Lantern Award will be on display in the Emergency Department. As a recipient, SVMC, a member of Dartmouth Health, will be recognized in upcoming ENA publications, on the ENA website and during Emergency Nursing 2024, the association's annual conference in Las Vegas in September.
 
For more information on this year's Lantern Award recipients, visit the Emergency Nurses Association website.
 

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National Grid Hosts Customer Assistance Events In The Berkshires

WALTHAM, Mass. — National Grid will hold a series of in-person Customer Assistance Events this December. 
 
As colder weather sets in, these events are designed to help customers manage winter energy bills and explore cost-saving programs.
 
In Berkshire County:
  • Dec. 4 – Town Library, Williamstown, 4:00pm – 8:00pm, 1095 Main Street, Williamstown
  • Dec. 5 – National Grid Great Barrington Office, 11:00am – 2:00pm, 927 South Main Street, Great Barrington
  • Dec. 5 – Sheffield Bushnell-Sage Library, 5:00pm – 8:00pm, 97 Main Street, Sheffield
Many of these events will continue to take place at local senior centers, making it convenient for older residents to access personalized assistance. Attendees at any location will have direct access to National Grid Customer Service Specialists, who can provide personalized guidance on payment options and energy solutions to meet each household's needs.
 
"As December begins, customers still have opportunities to find support and manage energy costs," said Bill Malee, chief customer officer, National Grid. "We're proud to host many of these events at local senior centers, ensuring customers have easy access to the support they need. Our in-person events are a great way for customers to connect with our team, learn about flexible payment options, and discover energy-saving programs that can help make a real difference this season."
 
Customers attending in-person events will have the opportunity to meet with representatives from National Grid, who will be on-site to assist with billing issues and provide information on:
  • Enrolling in National Grid's new Payment Assistance Bundle
  • Enrolling in Budget Billing
  • Enrolling in the Energy Discount Rate (for qualifying customers)
  • Scheduling home energy assessments and sharing information on other energy efficiency opportunities for homes or businesses 
These events are part of National Grid's broader commitment to affordability and reliability. Customers can also access support by calling 1-800-233-5325.
 
National Grid customers can now sign up for a new Payment Assistance Bundle. The bundle combines three solutions to make it easier for managing energy costs and paying down past due amounts over a 12-month period.
  • Deferred Payment Agreement: Spread out past-due balance into future monthly payments.
  • Automatic Monthly Payments: Automatically deduct payments from your bank account each month and avoid missing due dates.
  • Budget Plan: Break down annual energy costs into balanced monthly payments, making it easier to budget and plan expenses.
Customers interested in enrolling in the Payment Assistance Bundle can do so online by visiting ngrid.com/hereforyou, at an in-person event, or by calling 1-800-233-5325.
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