Mass RMV to Send Email Reminders Ahead of Vehicle Registration Expiration
BOSTON — The Massachusetts Department of Transportation's Registry of Motor Vehicles today announced that it will begin sending email reminders to vehicle owners approximately 60 days in advance of their registration expiring.
The new e-mail reminders will supplement notices sent via mail to encourage vehicle owners to renew early and avoid a lapse in their registration.
The RMV will begin sending emails on July 19 to vehicle owners with registrations expiring in September. In order to receive the e-mails, vehicle owners must have a current e-mail on file with MA RMV. Going forward, reminder emails will be sent monthly to customers whose registrations are set to expire in approximately 60 days.
"Each message will direct customers to renew online at Mass.Gov/RMV and will remind them to confirm their auto insurance, verify their mailing address is current, and resolve any outstanding obligations such as unpaid parking tickets, excise tax, or toll violations," said Massachusetts Registrar of Motor Vehicles Colleen Ogilvie. "By adding email reminders to our existing mailed correspondence, we are giving customers another timely reminder and encouraging them to renew early, make sure their information is up to date, and allow time to receive their new registration and plate decal in the mail before the current one expires."
The RMV expects to send approximately 180,000 to 230,000 registration renewal reminder emails each month. Customers are encouraged to renew online as soon as they receive their reminder. Renewing early does not change the registration expiration date. Once a renewal payment is successfully processed, the updated vehicle registration and license plate decal will be mailed to the mailing address on file.
Before renewing online, customers should make sure they have their license plate number, plate type, and a valid payment method available. Customers should also clear up any outstanding obligations, including unpaid parking tickets, toll violations, or unpaid municipal excise tax. In some cases, if updated proof of insurance is required, online renewal may not be available.
Customers who are not eligible to renew online will continue to receive a renewal reminder by mail with other renewal options.
The RMV also reminds customers to be alert for fraudulent messages. Official RMV email reminders will direct customers to renew through Mass.Gov/RMV. Customers should not click on suspicious links or provide payment information through unofficial websites. The RMV does not send text messages requesting payment.
