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Computer Bug has settled into its new quarters in the Norad Mill.

Computer Bug Offers Expanded Services in New Location

By Jack GuerinoiBerkshires Staff
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NORTH ADAMS, Mass. — The Computer Bug enters a new chapter with its move to the Norad Mill on Roberts Drive.
"It was time to take our business on a new adventure and it was exciting to see what Moresi & Associates had planned for the renovated mill," Computer Bug owner Corissa Bryant said. "We are grateful for the opportunity to be a part of it and proud to be one of the first businesses, specifically the first retail store, to move in."
Bryant said she and her father, Steve, opened the store in 2000. Originally located in the 85 Main St. concourse, it moved to the corner of Main and Holden streets as their business expanded.
The Computer Bug offers a wide variety of services including free diagnostics, repair and service of both Mac and Windows PCs, and the sale of new and used computers, parts, and accessories.
Bryan said her brother Stephen has also joined the business and specializes in advanced photo restoration and video editing. 
They made the move to the mill last May and continued to expand on their services that now include mobile devices. 
"Along with the influx of new customers, we've been getting more requests for services that we
had considered adding so that gave us the push to do so," she said. "We now offer smartphone and tablet repair. ... We are always considering new services to add based on the demand from our customers."
The computer shop now includes VHS and 8mm film transfers to DVD, fax services, and data recovery.
Bryant said they also are willing to provide pickup and delivery for those who aren't able to transport their computers or devices on their own.
She added that they understand the important role electronic devices now play in people's lives.
"We understand how dependent people can be on computers and mobile devices so we pride ourselves on fast turnarounds," she said. " If there is something a customer isn't 100 percent pleased with, we do our best to make it right at no additional cost to the customer."
Although they have expanded their services, Bryant said they have remained true to what has always made their business successful: customer service. 
"We are still the same Computer Bug," she said. "Even with a growing customer base we still treat each person as if they are part of the family. Even though our store has changed the way it looks over the years, our values have always stayed the same."
She added that this personal touch is what sets them apart.
"We love creating relationships with our customers and we have the best loyal patrons anyone can ask for," Bryant said. "We really do enjoy getting to know everyone that walks through that door and want to make sure they feel confident and secure with leaving their personal property in our hands."
The Computer Bug is located in Suite 106 and is open Monday through Friday 9 to 5 and on Saturday 10 to 4. More information can be found on their website.

Tags: business changes,   computers,   norad mill,   

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