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Computer Bug has settled into its new quarters in the Norad Mill.

Computer Bug Offers Expanded Services in New Location

By Jack GuerinoiBerkshires Staff
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NORTH ADAMS, Mass. — The Computer Bug enters a new chapter with its move to the Norad Mill on Roberts Drive.
 
"It was time to take our business on a new adventure and it was exciting to see what Moresi & Associates had planned for the renovated mill," Computer Bug owner Corissa Bryant said. "We are grateful for the opportunity to be a part of it and proud to be one of the first businesses, specifically the first retail store, to move in."
 
Bryant said she and her father, Steve, opened the store in 2000. Originally located in the 85 Main St. concourse, it moved to the corner of Main and Holden streets as their business expanded.
 
The Computer Bug offers a wide variety of services including free diagnostics, repair and service of both Mac and Windows PCs, and the sale of new and used computers, parts, and accessories.
 
Bryan said her brother Stephen has also joined the business and specializes in advanced photo restoration and video editing. 
 
They made the move to the mill last May and continued to expand on their services that now include mobile devices. 
 
"Along with the influx of new customers, we've been getting more requests for services that we
had considered adding so that gave us the push to do so," she said. "We now offer smartphone and tablet repair. ... We are always considering new services to add based on the demand from our customers."
 
The computer shop now includes VHS and 8mm film transfers to DVD, fax services, and data recovery.
 
Bryant said they also are willing to provide pickup and delivery for those who aren't able to transport their computers or devices on their own.
 
She added that they understand the important role electronic devices now play in people's lives.
 
"We understand how dependent people can be on computers and mobile devices so we pride ourselves on fast turnarounds," she said. " If there is something a customer isn't 100 percent pleased with, we do our best to make it right at no additional cost to the customer."
 
Although they have expanded their services, Bryant said they have remained true to what has always made their business successful: customer service. 
 
"We are still the same Computer Bug," she said. "Even with a growing customer base we still treat each person as if they are part of the family. Even though our store has changed the way it looks over the years, our values have always stayed the same."
 
She added that this personal touch is what sets them apart.
 
"We love creating relationships with our customers and we have the best loyal patrons anyone can ask for," Bryant said. "We really do enjoy getting to know everyone that walks through that door and want to make sure they feel confident and secure with leaving their personal property in our hands."
 
The Computer Bug is located in Suite 106 and is open Monday through Friday 9 to 5 and on Saturday 10 to 4. More information can be found on their website.

Tags: business changes,   computers,   norad mill,   

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North Adams Jewelry Store Has New Owner

By Breanna SteeleiBerkshires Staff

Cheryl Coppens put out a call for someone to take over the jewelry business she began last spring  — jewelry maker Alexandra Padilla answered the call.

NORTH ADAMS, Mass. — The Artful Jeweler has a new owner who is looking to expand its offerings.

Cheryl Coppens opened the jewelry store in May, showcasing local artists, offering fine jewelry, and jewelry repair.

But a new grandson in Texas, and the difficulties in flying back and forth to see him, had her looking to move closer to him.

Last month, she posted on the business's Facebook that she wanted someone to take over the space and continue the venture. Alexandra Padilla reached out to her and Coppens said she met all her criteria she was looking for in anew owner.

"You have to really want to be in retail. You have to want to be in this community, priced where people can afford it. Alex is native to North Adams. Her husband, she's got two great kids, so it just felt like they would be able to continue the store," Coppens said. "So the criteria really was somebody that would work the store, not somebody that would just come in and hire employees. I didn't want that."

Padilla started taking over the store in the beginning of December. She has been selling jewelry for about three years, and has an online shop, and has worked in wholesale jewelry for about 15 years.

"I always wanted to have my own thing on it, and I wanted to bring something new, and I want to involve my family, my kids do something, and I want to be independent," she said.

Now Padilla showcases her jewelry in the Ashland Street store and plans to keep some of the local artists' items, like stained glass made by Coppens' mother.

Padilla customizes jewelry and tailors pieces to her customers.

She plans to work around her job at Berkshire County Head Start so she can open store for more hours. 

She also plans to redesign the store a little bit and bring in a couple more lines, like more rings and pearls. 

The store is open on Saturdays and Wednesdays from 10 a.m. to 6 p.m., Thursdays 9 to 2, Fridays 9 to 6, and Sundays 9 to 3. The store has also been open on Mondays 10  to 5 and Tuesdays 10  to 3 for the holidays. 

Padilla thanks Coppens for trusting her and hopes customers continue to support the Artful Jeweler.

"Thank you for trusting me. I'm going to try and do my best and work hard to make it happen," she said. "This is our first time selling retail, so we hope the community supports us in here."

Coppens will be helping Padilla until she is comfortable operating the store on her own. She said it will continue to be a space of community support.

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