Wayfair founder Niraj Shah takes a selfie with state Sen. Smitty Pignatelli, left, and Congressman Richie Neal at the call center's opening in 2019.
PITTSFIELD, Mass. — Wayfair opened a $5 million call center in the Clock Tower Building three years ago with plans to bring 300 jobs to the city.
It was a pledge by Chairman and CEO Niraj Shah, a Pittsfield High graduate, to ensure his hometown benefited from his burgeoning home goods business.
Now the company is planning to close that center by July and shift its 40-person staff to virtual work.
Wayfair announced last Friday plans to layoff upwards of 1,750 employees, following 900 let go in August. The restructuring is expected to save the company more than $1.4 billion, some $750 million from reducing its global labor force by more than 10 percent of its 17,000 employees reported in August.
"Although difficult, these are important decisions to get back to our 20-year roots as a focused, lean company premised on high ambitions and great execution," said Shah in statement about the reductions. "The changes announced today strengthen our future without reducing our total addressable market, our strategic objectives, or our ability to deliver them over time.
"In hindsight, similar to our technology peers, we scaled our spend too quickly over the last few years. The good news for Wayfair is that we have operated in a highly productive and efficient way for the vast majority of our 20-year history, and we are now simply returning to that."
The company reported a 9 percent decrease year over year in total revenues for the third quarter and a net loss of s $283 million.
Susan Frechette, Wayfair's director of communications, confirmed that the company would be not be renewing its lease for the two-story Clock Tower space.
"Like many companies, we have seen an increase in employees effectively transitioning to remote work, driven in part by the COVID-19 global pandemic and cost savings efforts," she wrote. "Moving our customer service team to a virtual working model continues to allow us to best serve our customers while supporting cost saving efforts for the business."
Frechette said the company remains committed to Pittsfield and will continue to provide support to its employees in the region.
The opening of the call center was considered a major coup for the city and numerous public officials — including then Gov. Charlie Baker and Lt. Gov. Karyn Polito, and U.S. Rep. Richie Neal — attended the ribbon cutting.
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Like Bed Bath and Beyond, Wayfair cannot compete with Amazon. Anything you can buy from Wayfair, you can probably get cheaper at Amazon. Also, Wayfair touts free shipping, but if you need to return something, you pay a fortune to ship it back. These are the reasons I stopped buying from Wayfair.
LANESBOROUGH, Mass. — Voters will decide 34 warrant articles at the annual town meeting on June 11.
The Select Board endorsed a long list of articles during its regular meeting on Monday, most without discussion.
A $11,846,607 spending plan has been proposed for fiscal year 2025, a 4.3 percent increase from the this year. The budget includes a net increase of $237,129 in education costs for the Mount Greylock Regional School District and McCann Technical School, less than the $271,478 increase in FY24.
Three articles are related to short-term rentals, or Airbnbs: To impose a local excise tax of up to 6 percent of the total amount of rent for each occupancy, a 3 percent impact fee on "professionally managed" short-term rentals, and a 3 percent impact fee on short-term rentals in two- or three-family dwellings.
"These are the proposed language as provided by town counsel," Town Administrator Gina Dario explained.
Included in the 34 articles is one citizen's petition, which the board was not required to endorse. If passed, this petition would increase the Select Board from three to five members with an annual election of the chair. The candidate receiving the highest number of votes in that election would serve a three-year term, the candidate receiving the second highest number of votes would serve a two-year term, and the candidate receiving the third highest number of votes would serve a one-year term, with three-year terms to follow.
Two articles needed clearance from the Planning Board before coming to the Select Board, one being a request to amend the town's zoning bylaw to raise the cap on accessory dwelling units from 900 to 2,500 square feet.
The proposal is in response to the lack of housing availability in the community and is the second go-around.
Around 100 local officials, business and community leaders and residents attended the session that will help fuel the state's five-year housing plan. click for more
Voters approved all 22 articles on the warrant unanimously at the annual Fire District meeting on Tuesday night at the Stationery Factory.
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More than 800 residents cast their votes during Monday's town elections, resulting in Select Board incumbent Robert Bishop retaining his seat. click for more
The steps of City Hall were lined with 56 pairs of children's shoes on Friday, representing the average number of children with confirmed abuse and neglect cases each month in the county. The Children's Trust and Child Care of the Berkshires coordinate this shocking visual yearly.
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