Louison House director Kathy Keeser, left, with Tracy Beany, Dickilyn MacKinnon and Susan Alvarez, who were recognized for their years of service to the organization at last week's annual meeting.
Keeser welcomes the gathering at Murdock Hall on the MCLA campus.
A fund has been established in memory of Dr. Susan Yates, a board member, that will help fill in gaps that state and federal funding doesn't cover.
Shirley Manuel tells how Louison House helped her find and furnish an apartment after unexpectedly finding herself homeless.
NORTH ADAMS, Mass. — Shirley Manuel was looking to move to the Berkshires with her ailing husband to be closer to her grown children.
She'd visited last fall and then drove here from Mississippi in March to scout out a place to live. It was during her drive north that she received the tragic news that her 82-year-old husband had died of a heart attack.
She moved into her daughter's apartment but there wasn't really any space for her. So she called Louison House for help.
"It was nothing like what I expected. I'm 67 years old. I didn't know anything about being homeless, living in a shelter, who to turn to, where to go, anything," she told the attendees at Louison House's annual meeting. "But I had help from everybody."
She immediately made herself useful — cooking for the 17 people staying there — and, she admitted, annoying because she kept trying to do everyone's job.
"Miss Kathy would get on me because she would tell me, you know, stop trying to take over everybody's job. Stop telling everybody to go by your rules. They have to go by Louison House rules," she laughed. "I can't help that this my personality!"
Louison House helped her find a permanent place to live and the items she needed to furnish it. She's now giving back as a member of the shelter's advisory committee.
"I've had a wonderful experience, nothing but the best I can honestly say. Like I said, I would have been living on the streets. I wouldn't have known how to act or what to do," Manuel said. "Louison House was there for me right from the beginning. I would recommend it. Well, I recommend it to anybody homeless."
Manuel's story highlights the mission of Louison House, often thought of as just an emergency shelter. The organization does that, but more importantly provides transitional housing to help people get back on their feet and permanent supportive housing. Since 2016, it served more than 5,000 people through its housing and supportive programs.
In the last year alone, it's provided more than 600 people with housing assistance, assisted nearly 100 in securing housing, and distributed $10 BRTA bus passes to more than 400 people to help them get to housing or income-related appointments. Nearly 200 individuals have been provided apartments, 14 given emergency sheltering and 32 with supportive housing.
"We've been serving Berkshire County since 1990," Executive Director Kathy Keeser said. "We started because the community thought it was important. Louison House wasn't even named anything way back then ...
"We say our mission is to meet the needs of the neighbors who are experiencing homelessness, at risk of housing and stability. Pretty simple mission, but it is what we are."
Louison House started as Family Support Services and the Adams shelter was named after late founder Theresa Louison. Keeser has often described the 2016 fire at shelter as both a curse and something of a blessing. She'd been brought on board just three days before the fire broke out and the sprinkler system significantly damaged what is now called Terry's House.
In a way, it kickstarted an overhaul of the old Louison House, and then renovations at newly acquired Flood House in North Adams. The agency has seen its annual budget triple at close to $1.5 million this year, its staff double from 9 or 10 to 19 or 20, and its state and federal funding quadruple to more than $1 million. A house on Bracewell is being rehabilitated as temporary housing for young people with expectations to open next year.
The pandemic put more people on the street, so Louison House was able to tap into Federal Emergency Management Agency funding and about 18 months ago, became a state-funded emergency sheltering agency using motels.
"It's not the ideal location, but it works out pretty well," Keeser said of the motels, which Louison has been using for about three years.
More recently, Louison has established a memorial fund in honor of the late Dr. Susan Yates, who had been a board member. These monies will be used to fill in gaps on basic needs that state and federal funding doesn't cover, such as equipment rentals and transportation to move.
The meeting, held in Murdock Hall on the Massachusetts College of Liberal Arts campus, also recognized three staff members: Susan Alvarez and Dickilyn MacKinnon, both of whom have been with Louison for more than 10 years, and Tracy Beany, at 20 years.
Earlier in the meeting, Keeser asked attendees to raise their hands to questions such as if they'd struggled financially, had or knew someone with mental illness, had volunteered or worked with a partner agency, and if they'd ever rented. Numerous hands went up across the room.
"That's kind of common grounds that we all have, we may be from different walks of life, different pieces of life, we all have commonality, and these are things that bring our folks into our housing," she said. "Those are common grounds, and we all have them, and that's why we like to say when we're talking about people, they're our neighbors, or they're our guests."
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NAHA Board Accepts Director's Resignation, Unlocks Tenants Association Office
By Jack GuerinoiBerkshires Staff
NORTH ADAMS, Mass. — The North Adams Housing Authority Board of Commissioners officially accepted the resignation of Executive Director Jennifer Hohn and restored access to the Tenants Association office.
The board held a special meeting Thursday to vote to accept Hohn's resignation and determined that there are currently no plans to replace her.
"We didn't make any final determinations in terms of the executive session so we will schedule another meeting at another time," Chairwoman Leigh Uqdah said after returning from more than an hour session. "Day-to-day operations will continue to be managed as normal by staff."
Per their bylaws, board member Marie Harpin will continue to handle finances, and Uqdah will manage contracts.
Hohn stepped down on Oct. 8 after 24 years leading the agency. Her resignation followed rising tension between her and the NAHA Tenants Association, culminating in the scheduling of a formal grievance hearing between both parties.
The boiling point was the locking of the association's office this summer. Tenants alleged the lockout was retaliation for posting a video on social media depicting improperly functioning door alarms. Hohn claimed the office was locked for tenant safety and to stop the spread of misinformation.
Tenants Association President Corey Fortin asked if Hohn's security access had been removed. Uqdah confirmed her credentials were revoked the day she resigned, meaning she can no longer monitor security cameras remotely.
Jennifer Barbeau, a former city councilor who was liaison to the Housing Authority, asked when the board met to discuss Hohn's severance package. Uqdah stated that Hohn did not have one.
The board also accepted the resignation of Commissioner Richard Lavigne, though they will vote officially on the matter at their next meeting.
The open portion of the meeting was brief, with nearly an hour and a half spent in executive session. Before entering executive session, the board opened the floor to tenants.
"The tenants requested an opportunity to talk to the board," said Uqdah. "It has been quite a while, but we have decided to honor that."
Fortin, who posted the original video to social media, was the first to speak. He was clear in his request: unlock the office door.
"Let's cut straight to the chase tonight. The former resigned Director Jennifer Hohn ordered the office locked," he alleged. "She is gone. The lockout is a direct violation, and the board has a duty to end that tonight."
He cited federal and state laws that mandate the tenants association be provided with office space, including computer and network access.
"We are here with a direct administrative demand. We demand that the board vote tonight to unlock the doors," he said. "Do not let a resigned director's illegal action remain the board's ongoing liability. Open our door tonight, and let us get back to work."
The North Adams Housing Authority Board of Commissioners officially accepted the resignation of Executive Director Jennifer Hohn and restored access to the Tenants Association office. click for more
That was the list of grievances that current and former tenants of the North Adams Housing Authority's high rise laid before the City Council on Tuesday.
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City officials want to know if the attorney general will defend them if they refuse to abide by certain provisions in a federal grant for the Police Department. click for more