MountainOne Bank Announces 2025 Officer Promotions

07:44AM / Friday, May 23, 2025Print Story | Email Story

NORTH ADAMS, Mass.— MountainOne announced the promotion of six Mountaineers to Officer roles.

Heather Row, Vice President, Commercial Portfolio Manager

Heather's extensive knowledge of underwriting, particularly in Commercial and Industrial exposures, has been essential to managing risk and expanding the bank's portfolio. She is recognized for her meticulous approach to analysis and her ability to think strategically. She has also been instrumental in mentoring junior team members and helping them to develop as professionals.

Ryan Belanger, Assistant Vice President, Network and Systems Officer

Ryan has been a driving force behind MountainOne's technology initiatives, playing a critical role in strengthening the organization's IT infrastructure. His depth of experience in network and system management, combined with a thoughtful approach to problem-solving, allows him to be a key contributor to technology projects and cross-functional initiatives. He is a respected mentor, an Emerging Leaders Program graduate, and a trusted partner across business lines and with external service providers.

Gwenn Bishop, Assistant Vice President, Senior Mortgage Underwriter

Gwenn has made a significant impact through the delivery of tailored solutions by enhancing the customer experience in the bank's consumer lending division. She has successfully managed complex consumer lending applications, led efforts to improve internal processes, and developed external relationships with government lending agencies. Her work on product development and reporting has played a key role in MountainOne's success.

Erik Ray, Assistant Vice President, Community Banking Officer

Erik has played a pivotal role in overseeing daily operations at two key branches while managing a growing client portfolio. His leadership has elevated the level of customer service delivery, and he continually identifies new growth opportunities. Erik is an Emerging Leaders Program graduate and stands out for his commitment and involvement with local nonprofits, further strengthening MountainOne's deep connection to the community.

Kyle Shepard, Assistant Vice President, Operations Manager

Kyle's leadership has been pivotal in driving substantial improvements in operations, particularly through system migrations and process enhancements. His oversight of initiatives like the Digital Banking platform rollout has demonstrated his ability to leverage technical expertise and strategic insight. Kyle is also an Emerging Leaders Program graduate.

Sarah Bloom, Officer & Operations Analyst

Sarah has been a key driver of operational improvements, consistently delivering solutions that enhance efficiency across the organization. From leading major initiatives, such as the migration to a new Digital Banking platform and implementation of Positive Pay and Debit Card Controls, to developing reporting and workflow automation, her expertise has had a lasting impact beyond Operations.

"An Officer designation is more than a title; it is a recognition of talent, leadership, trust, and commitment to our mission, and the meaningful impact one has within our organization," said Beth Petropulos, Senior Vice President, Senior HR, and SAFE Act Officer at MountainOne. "Heather, Ryan, Gwenn, Erik, Kyle, and Sarah have each demonstrated excellence in their roles and genuinely represent MountainOne's core commitments. We are incredibly proud to celebrate their respective Officer promotions and look forward to all they will accomplish in the years to come."

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North Adams Becomes a Purple Heart Community

By Jack GuerinoiBerkshires Staff
05:16AM / Tuesday, August 11, 2026

Veterans Service Officer Kurtis Durocher, a Purple Heart recipient, tells his own story of how he was wounded in Iraq.

NORTH ADAMS, Mass. — City leaders last week held a ceremony marking the city as a Purple Heart Community to honor local military service members wounded or killed in combat.

"This designation is much more than a sign that will stand at the entrances to our city," said Kurtis Durocher, Northern Berkshire veterans service officer at City Hall on Friday. "It is a lasting commitment and a promise to this community. We'll never forget the sacrifices made by those who are wounded or killed while serving our nation. It is a public declaration of the courage and sacrifices of combat wounded. Veterans will always have a place of honor here in North Adams."

As a Purple Heart Community, North Adams will place signs throughout the city acknowledging the designation. The city will also hold a ceremony every Aug. 7 on National Purple Heart Day.

During the inaugural ceremony, Durocher said he was asked by the Military Order of the Purple Heart to find a keynote speaker for the event, preferably a Purple Heart recipient. But he was unable to find someone willing to speak. With the date approaching, he decided to tell his own story.

"I don't like standing up and telling my own personal story ... But I realized, in my position as a VSO, I get so many ... children of veterans who will say, 'I didn't know anything about my father until after he passed because he just didn't talk about it,'" Durocher said. "... I have been that way until I've gotten into this position, and so, now, I try to tell my story as much as I can when it is brought to me."

Durocher served in the Army for 20 years and retired as a master sergeant. On Friday, he recalled a time early in his career while serving in the 82nd Airborne Division deploying to Iraq during Operation Iraqi Freedom. On Sept. 12, 2003, his squad was conducting a patrol on Route Irish in Baghdad. He was serving as a gunner on an LMTV when it was struck by a 155-millimeter artillery shell. He said the explosive had been hidden behind a guardrail and detonated using nothing more than a washing machine timer.

"In an instant, everything changed. The blast knocked me unconscious. When I regained consciousness, I instinctively was removing my helmet," he said. "Almost immediately my training took over. We had been taught repeatedly that attacks like this were often followed by a secondary attack or an ambush. I quickly put my helmet back on and began searching for my machine gun."

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