The Carpet Guy: Check Your Carpet Cleaner's Credentials

By Chuck RobertsSubmitted Content
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For a while now, you’ve noticed your carpet getting dingier and dingier. It’s not as bright and attractive as it used to be. You can see some old spots lingering. Hmmm…what was that? Coffee? Soda? Whatever it is, or was, you want it gone.

It’s time to get your carpet cleaned. Time to call someone.

But who do you call? Where do you look? How do you know if the company you call does a good job? Are they reputable? Do I pick someone from newspaper ads? Yellow Pages? Online? A Google Local search? Facebook? Friends?

Let me give you some tips on what to consider when faced with these questions. What you don’t want to happen is hire a company that does a lousy job and takes your money, and yet your carpets still look dirty, or worse.

Referrals. First, call your friends, relatives or ask associates and ask for their references, if they have any. Why? You know them, trust them, and if they have had good or bad experiences with a company, they’ll tell you the truth. And that is what you want. Truth and trust.

Guarantee. Does the company offer a 100 percent risk free guarantee? You want to take the worry (your worry) out of the cleaning equation. If you’re not satisfied, what are your options with the company you hired? If the company does not offer a 100 percent risk free guarantee, move on to one that does.

Price. Does the company provide you with a written price or quote prior to doing the job? You should know the price BEFORE you hire the company and in order for this to occur, the company should come to your home and conduct a carpet audit or evaluation, AT NO CHARGE. Prices or quotes over the phone should be viewed as skeptical and unreliable.

Training/Certification. Are the cleaning technicians trained and certified? In the carpet cleaning industry, the standard bearer for training is the IICRC – Institute of Inspection, Cleaning and Restoration Certification. There are many different cleaning systems, components, equipment manufacturers, franchises’, etc. The IICRC acts as the umbrella for training various cleaning systems operators to industry standard. Ask to see written proof that the person who will be cleaning in your home has been properly trained by a certifying and governing body.



Cleaning system. As stated above, there are many cleaning systems to choose from: hot water extraction (commonly referred to as “steam cleaning”), bonnet cleaning, rotary cleaning, low moisture cleaning, etc. All can clean. All have advantages and disadvantages. Ask the company you choose to explain their process. Do you feel comfortable with the answers? Does it make sense?

EthicalServices. Is the company a member of EthicalServices.com? To be a member, they must follow a strict code of ethics. Are they affiliated with any on-line service organization (i.e. HomeAdvisor.com, AngiesList.com, etc?) Check with the Better Business Bureau.

Appearance. You may wonder how this affects your decision to hire a company, but it does. Your first impressions are lasting and usually correct. When the van and technician arrive, is it neat, clean, lettered properly? Is it dirty, rusty, letters falling off or missing? Are the technicians neat, wearing a uniform, smoking? Are they polite, on time/punctual? Do you feel comfortable talking with them? Do they seem “pushy,” too aggressive, impersonal? Are they listening attentively? If any “red flag” feelings arise, it’s probably best to follow your instincts and call another company.

Trust. How do you know if you can trust the people coming into your home? As I said earlier, check with your referrals and those the company may provide to you. Does the company have any customer testimonials you can look at? Have your friends used this company? Is the company licensed, bonded or insured? This is especially important if the company has employees and they are doing the work.

Follow-up. Ask what happens if there are problems after the cleaning. Are there additional charges? Time limits? What can you expect and when. What should, and should not happen, after a cleaning.

Although this is not all-inclusive, it will give you a good start in helping you decide who you want to do your cleaning. Remember, you as the homeowner want to feel good before, during, and after the cleaning. The more you are educated about the process and know what to expect, the better you will feel about your decision.
 
For more information, contact Chuck Roberts at Roberts Carpet & Upholstery Care at 413-458-9399 or Robertscf@aol.com. Roberts Carpet is an authorized Von Schrader Associate specializing in  low moisture cleaning using certified Green Seal approved products with  a 100 percent risk-free guarantee.

If you would like to contribute information on this article, contact us at info@iberkshires.com.

NAMI Raises Sugar With 10th Annual Cupcake Wars

By Breanna SteeleiBerkshires Staff

The National Suicide Prevention Lifeline is 1-800-273-8255. To contact the Crisis Text Line, text HELLO to 741741. More information on crisis hotlines in Massachusetts can be found here


Whitney's Farm baker Jenn Carchedi holds her awards for People's Choice and Best Tasting.

PITTSFIELD, Mass. — The National Alliance on Mental Illness (NAMI) of Berkshire County held its 10th annual cupcake wars fundraiser Thursday night at the Country Club of Pittsfield.

The event brought local bakeries and others together to raise money for the organization while enjoying a friendly competition of cupcake tasting.

Local bakeries Odd Bird Farm, Canyon Ranch, Whitney's Farm and Garden, and Monarch butterfly bakery each created a certain flavor of cupcake and presented their goods to the theme of "Backyard Barbecue." When Sweet Confections bakery had to drop out because to health reasons, NAMI introduced a mystery baker which turned out to be Big Y supermarket.

The funds raised Thursday night through auctions of donated items, the cupcakes, raffles, and more will go toward the youth mental health wellness fair, peer and family support groups, and more. 

During the event, the board members mentioned the many ways the funds have been used, stating that they were able to host their first wellness fair that brought in more than 250 people because of the funds raised from last year and plan to again this year on July 11. 

"We're really trying to gear towards the teen community, because there's such a stigma with mental illness, and they sometimes are hesitant to come forward and admit they have a problem, so they try to self medicate and then get themselves into a worse situation," said NAMI President Ruth Healy.

"We're really trying to focus on that group, and that's going to be the focus of our youth mental health wellness fair is more the teen community. So every penny that we raise helps us to do more programming, and the more we can do, the more people recognize that we're there to help and that there is hope."

They mentioned they are now able to host twice monthly peer and family support groups at no cost for individuals and families with local training facilitators. They also are now able to partner with Berkshire Medical Center to perform citizenship monitoring where they have volunteers go to different behavioral mental health units to listen to patients and staff to provide service suggestions to help make the unit more effective. Lastly, they also spoke of how they now have a physical office space, and that they were able to attend the Berkshire Coalition for Suicide Prevention as part of the panel discussion to help offer resources and have also been able to have gift bags for patients at BMC Jones 2 and 3.

Healy said they are also hoping to expand into the schools in the county and bring programming and resources to them.

She said the programs they raise money for are important in reaching someone with mental issues sooner.

"To share the importance of recognizing, maybe an emerging diagnosis of a mental health condition in their family member or themselves, that maybe they could get help before the situation becomes so dire that they're thinking about suicide as a solution, the sooner we can reach somebody, the better the outcome," she said.

The cupcakes were judged by Downtown Pittsfield Inc. Managing Director Rebecca Brien, Pittsfield High culinary teacher Todd Eddy, and Lindsay Cornwell, executive director Second Street Second Chances.

The 100 guests got miniature versions of the cupcakes to decide the Peoples' Choice award.

The winners were:

  • Best Tasting: Whitney's Farm (Honey buttermilk cornbread cupcakes)
  • Best Presentation: Odd Bird Farm Bakery (Blueberry lemon cupcakes)
  • Best Presentation of Theme: Canyon Ranch (Strawberry shortcake)
  • People's Choice: Whitney's Farm

Jenn Carchedi has been the baker at Whitney's for six years and this was her third time participating in an event she cares deeply about.

"It meant a lot. Because personally, for me, mental health awareness is really important. I feel like coming together as a community, and Whitney's Farm is more like a community kind of place," she said

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