The Carpet Guy: Check Your Carpet Cleaner's Credentials

By Chuck RobertsSubmitted Content
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For a while now, you’ve noticed your carpet getting dingier and dingier. It’s not as bright and attractive as it used to be. You can see some old spots lingering. Hmmm…what was that? Coffee? Soda? Whatever it is, or was, you want it gone.

It’s time to get your carpet cleaned. Time to call someone.

But who do you call? Where do you look? How do you know if the company you call does a good job? Are they reputable? Do I pick someone from newspaper ads? Yellow Pages? Online? A Google Local search? Facebook? Friends?

Let me give you some tips on what to consider when faced with these questions. What you don’t want to happen is hire a company that does a lousy job and takes your money, and yet your carpets still look dirty, or worse.

Referrals. First, call your friends, relatives or ask associates and ask for their references, if they have any. Why? You know them, trust them, and if they have had good or bad experiences with a company, they’ll tell you the truth. And that is what you want. Truth and trust.

Guarantee. Does the company offer a 100 percent risk free guarantee? You want to take the worry (your worry) out of the cleaning equation. If you’re not satisfied, what are your options with the company you hired? If the company does not offer a 100 percent risk free guarantee, move on to one that does.

Price. Does the company provide you with a written price or quote prior to doing the job? You should know the price BEFORE you hire the company and in order for this to occur, the company should come to your home and conduct a carpet audit or evaluation, AT NO CHARGE. Prices or quotes over the phone should be viewed as skeptical and unreliable.

Training/Certification. Are the cleaning technicians trained and certified? In the carpet cleaning industry, the standard bearer for training is the IICRC – Institute of Inspection, Cleaning and Restoration Certification. There are many different cleaning systems, components, equipment manufacturers, franchises’, etc. The IICRC acts as the umbrella for training various cleaning systems operators to industry standard. Ask to see written proof that the person who will be cleaning in your home has been properly trained by a certifying and governing body.



Cleaning system. As stated above, there are many cleaning systems to choose from: hot water extraction (commonly referred to as “steam cleaning”), bonnet cleaning, rotary cleaning, low moisture cleaning, etc. All can clean. All have advantages and disadvantages. Ask the company you choose to explain their process. Do you feel comfortable with the answers? Does it make sense?

EthicalServices. Is the company a member of EthicalServices.com? To be a member, they must follow a strict code of ethics. Are they affiliated with any on-line service organization (i.e. HomeAdvisor.com, AngiesList.com, etc?) Check with the Better Business Bureau.

Appearance. You may wonder how this affects your decision to hire a company, but it does. Your first impressions are lasting and usually correct. When the van and technician arrive, is it neat, clean, lettered properly? Is it dirty, rusty, letters falling off or missing? Are the technicians neat, wearing a uniform, smoking? Are they polite, on time/punctual? Do you feel comfortable talking with them? Do they seem “pushy,” too aggressive, impersonal? Are they listening attentively? If any “red flag” feelings arise, it’s probably best to follow your instincts and call another company.

Trust. How do you know if you can trust the people coming into your home? As I said earlier, check with your referrals and those the company may provide to you. Does the company have any customer testimonials you can look at? Have your friends used this company? Is the company licensed, bonded or insured? This is especially important if the company has employees and they are doing the work.

Follow-up. Ask what happens if there are problems after the cleaning. Are there additional charges? Time limits? What can you expect and when. What should, and should not happen, after a cleaning.

Although this is not all-inclusive, it will give you a good start in helping you decide who you want to do your cleaning. Remember, you as the homeowner want to feel good before, during, and after the cleaning. The more you are educated about the process and know what to expect, the better you will feel about your decision.
 
For more information, contact Chuck Roberts at Roberts Carpet & Upholstery Care at 413-458-9399 or Robertscf@aol.com. Roberts Carpet is an authorized Von Schrader Associate specializing in  low moisture cleaning using certified Green Seal approved products with  a 100 percent risk-free guarantee.

If you would like to contribute information on this article, contact us at info@iberkshires.com.

Public Health Advisory Issued for Pontoosuc Lake

PITTSFIELD, Mass. — Blue-green algae blooms have been observed at Pontoosuc Lake and a public health advisory has been recommended by the state Department of Public Health for the lake in both Pittsfield and Lanesborough.

As this bloom may present harmful health effects for users of the lake, the Pittsfield Health Department issues the following directives for this waterbody for people and pets until further notice:

  • Do not swim.
  • Do not swallow water.
  • Keep animals away.
  • Rinse off after contact with water.

Warning signs are being posted around the lake.

Blue-green algae, also known as Cyanobacteria, occur naturally in lakes and ponds throughout Massachusetts. These microscopic organisms are components of the aquatic food chain. In ordinary circumstances, Cyanobacteria cause no apparent harm. However, warmer water temperatures and high nutrient concentrations may induce a rapid increase in their abundance. This response is commonly called a “bloom” because algal biomass increases to the extent that normally clear water becomes markedly turbid.

Harmful health effects from the bloom can result through skin contact with the algae tainted water, swallowing the water, and when airborne droplets are inhaled. Pets are especially prone to the health effects not only through skin contact, but also by ingesting significant amounts of the toxin by licking their wet fur after leaving the water.

To protect yourself and your family from any harmful effects of this blue-green algae bloom, residents and visitors are advised to avoid contacting water that has a noxious odor, appears green throughout (sometimes referred to as looking like pea soup), or that has mats, films or scums accumulating on the surface.

Until further notice we recommend avoiding these high-risk activities:

  • Any contact with the water including swimming, diving, playing, or wading
  • Drinking, or allowing animals to drink the water
  • Water sports, e.g. water skiing, wake boarding, wind surfing, jet skiing, tubing

Other activities that pose a moderate risk to health include:

  • Fish consumption
  • Canoeing
  • Rowing
  • Sailing
  • Kayaking
  • Paddle boarding
  • Motor boating

The health outcomes of concern are:

  • Irritations of the skin, eyes or ears
  • GI problems like vomiting and diarrhea
  • Muscle cramps
  • In extreme cases nerve or liver problems

If you or your pet accidentally come in contact with algae tainted water, thoroughly rinse off with clean water.

If you experience any of the symptoms of blue-green algae exposure (listed above), contact your health care provider or call Poison Control at 1-800-222-1222. If your pet experiences symptoms, contact your veterinarian immediately.

Regular monitoring of lake conditions will occur moving forward until bloom dissipates. The community will be notified of the bloom dissipation at that time. The rescinding of the public health advisory will only occur after two successive samples, collected a week apart, demonstrate cell counts or toxin levels below the state guideline values.

For more information or questions, contact the Pittsfield Health Department at 413-499-9411.

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